Good veterinary practice
The term good veterinary medical practice ( GVP ) describes a system for the systematic management of a veterinary practice or clinic in order to be able to provide more and better evidence in the event of liability, to increase customer loyalty, improve employee satisfaction and structure work processes. These were made by the Federal Association of Practicing Veterinarians based on DIN EN ISO 9001ff. created to have a more workable quality management system available to veterinarians.
Quality management control loop
Great emphasis is placed on the continuous improvement of processes. Experiences from this flow back into the planning, so that a control circuit ( Deming circuit ) is created:
- Quality planning - an actual state is determined and the framework conditions for quality management are specified. Then concepts and processes are developed.
- Quality control - the results obtained in the planning phase are implemented ( QFD , FMEA ).
- Quality check - evaluation of qualitative and quantitative quality information (cost-benefit considerations, checking of assumptions made).
- Quality improvement - information obtained from the previous phase is used for structural improvement measures and process optimization. Successes and results are communicated.