IRIS repair code

IRIS (International Repair Information System) is an international standard specified by EICTA for the structured recording and documentation of fault symptoms and conditions and repairs carried out on mostly electrical devices .

history

• The currently valid European format was developed in 1986 by Sony .
• In 1989 the format was standardized between Sony Europe and Sony Japan (there under the name ISIS), while Sony America used a simpler variant.
• Well-known manufacturers in Great Britain have been using IRIS as the standard since 1992.
• A Japanese manufacturing committee, consisting of Hitachi , JVC , Matsushita , Mitsubishi , Sanyo , Sharp , Sony and Toshiba , decided in 1993 to use the Sony ISIS format for data collection from overseas.
• In 1994 FIAR in the Netherlands and Simavelec in France also decided to introduce IRIS.
• At the end of 1994 the EACEM (European Association for Consumer Electronics Manufacturers) began to introduce IRIS across Europe as the standard format for repair and warranty processing through the EASSC (European After-Sales Service Committee).
• An official recommendation was issued in 1995.

Since then, the IRIS code has been the de facto standard for repair and warranty processing for “ brown goods ”.

background

The separation of manufacturing and maintenance companies caused by globalization requires standardized data exchange in order to enable constant feedback from the repair and service centers to the manufacturer. The IRIS coding includes fault symptoms and conditions, defective assemblies and the repairs carried out by the maintenance technician. Since the standard is available in the form of a code table, the technician can select the appropriate codes based on the descriptions formulated in his language.

The structured recording allows known errors to be found more quickly, as the recording automatically creates a catalog of possible errors and suggestions for their elimination. In addition, communication between the manufacturer and the maintenance company is made easier, as language is practically no longer a barrier.

Individual evidence

1. ↑ History of EICTA (archive version, English) ( Memento from April 12, 2008 in the Internet Archive )
2. ↑ DIGITALEUROPE's After Sales group. (No longer available online.) DIGITALEUROPE (formerly EICTA), archived from the original on May 19, 2011 ; accessed on June 3, 2010 (English). Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.  
3. ↑ IRIS Repair coding: 'Why and How'. (PowerPoint presentation, 991 KB) (No longer available online.) DIGITALEUROPE (formerly EICTA), formerly in the original ; accessed on June 3, 2010 (English).  ( Page no longer available , search in web archives )  Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice.    

Web links

• EICTA changes its name to Digital Europe. INFOSAT, March 17, 2009, accessed June 3, 2010 . 
• The IRIS Code Searchengine. www.iriscode.org, accessed June 3, 2010 .