Information chain management
Information Chain Management (ICM) is a methodology for the systematic introduction of strategic information and knowledge management in organizational corporate communication .
With ICM, information flows along the value chain - between employees and departments as well as to suppliers, service providers and customers - are optimally designed. In addition, the handling of the knowledge available in the company is systematized. Obtaining information and corporate knowledge have been the most important management resources since the beginning of innovation management. This applies to the entire information chain, from creation through maintenance to the automated output of the corresponding media , analog or digital ( cross media publishing ).
Through information chain management, company information should always be made available at the right time, in the right place and in a suitable manner (including the respective national language). Media breaks should be avoided and information should ideally be kept available electronically ( eBusiness ). The aim is a high-quality, fast, friction-free and audit-proof communication process. ICM is a method of business process optimization that aims to sustainably promote a company's innovative strength and competitiveness . The method focuses in particular on the management of information and communication processes ( communication ) along the core processes . With ICM, companies and organizations can also create the basis for knowledge-based decisions on the sales and purchasing side - which in turn contribute directly to business optimization.
In the business process landscape, ICM deals in particular with the following core processes:
- Customer Relationship Management (CRM)
- Supply Chain Management (SCM)
- Product Lifecycle Management (PLM)
The collection, processing, control, evaluation, archiving and networking of information to generate new knowledge (knowledge) is placed in the focus of customer-oriented trading in these core processes.
literature
- Stuttgart Knowledge Management Days (November 2009) If you only knew what you know!
- Perspective Mittelstand (July 2009) Acting strongly on international markets - information chain management makes purchasing more efficient
- Perspective Mittelstand (November 2009) Save costs and increase productivity
- Federal Association of Materials Management, Purchasing and Logistics - BME - eV (2010) More efficient shopping with information chain management
Web links
swell
- ↑ Erich Staudt: Structure and Methods of Technological Predictions - Contribution to General Planning Theory; Göttingen 1974, p. 21ff
- ↑ G. Hensel: Know-how as a management task; in: Diebold Management Report, No. 8-9 / 1990, pp. 10ff
- ↑ Ulrich Rehrmann: Efficient knowledge management for industrial product information; in: With knowledge - more success !; in: Congress volume on KnowTech 2007, 9th congress on IT-based knowledge management, BITKOM eV (event), p. 477ff
- ↑ Michael Schaffner: Problems of the management of R&D processes in the realization of technical innovations (dissertation); TH Leipzig 1996, p. 46ff
- ↑ Karl W. Wagner, Gerold Patzak: Performance Excellence - The practical guide to effective process management; Munich 2007, p. 64