Collegial case advice
The collegial case counseling is a form of collegial consultation . Professionally equivalent people look for solutions to a specific problem (for a "case") together. The "case provider" describes the situation to the "advisors" and gets advice from them. The advisors do not have to deal directly with the case.
At school
In the school collegial advice in case of informal form has always been practiced. Meta-pedagogues are currently promoting a formalized counseling process based on supervision methods . If a problem arises (for example, conflicts among students , between students and teachers , between teachers and the school management ), the colleague turns to the counseling teacher or the counseling group. In some schools there is also a group that meets regularly to solve cases.
The consultation process can be divided into the following phases, for example:
- The group appoints a moderator, and someone answers who wants "advice". The moderation can change according to the case.
- The case is presented by the person seeking advice.
- Inquiries from the group resolve any ambiguities.
- The group is working on the case. The person seeking advice does not work here.
- A short break in between can promote the communication process. There are different ways of editing. For example
- A round of identification: Each colleague puts himself in the shoes of one of those involved in the conflict and paraphrases his or her supposed view of things: "I as ... think / feel / would / ..."
- A role play or a still picture
- Interim feedback from the person seeking advice, in which he explains what seemed particularly important to him.
- Finding a solution without the involvement of the person concerned. This can be done with a brainstorming session. The solution can be demonstrated in role play.
- Finally, the person seeking advice explains what he wants to accept from the proposed solutions and what knowledge he has gained.
Heilsbronn model
The "Heilsbronn model" is a strictly structured variant. So that even colleagues with little methodological experience can get by without an external moderator, the process is divided into ten precisely defined steps that build on each other. This allows a counseling group to organize and carry out case counseling itself. The structured conversation in the protected room of the group is used as the only method. Free association of the consultants, in the fourth process step, expands and enriches the experience and reflection space of all those involved in the process. The "Heilsbronn model" is largely similar to the psychoanalytically based concept of the Balint group .
The ten steps are:
- Distribute roles: case provider, moderator, consultant
- To describe the case
- Inquiries (consultants)
- Collecting associations, sensations, fantasies (advisor)
- Feedback on the ideas (case provider)
- Collect proposed solutions (consultant)
- Feedback on the proposed solutions (case provider)
- Exchange on the proposed solutions, planning the implementation (all)
- Contribute your own experience to similar cases (consultant, moderator)
- Review: How did we work? What can we do better next time?
The moderator's task is to work with the others to ensure that only the levels specified there are discussed in each step, and to determine whether the step has ended and then to open the next.
The "Heilsbronn model" was first formulated as practical theory in 1985/86 at the University of Applied Sciences for Religious Education and Church Educational Work in Munich. In the "Religious Education Center of the Evangelical Lutheran Church in Bavaria", based in the former Heilsbronn monastery , it was further developed in the following years for the training and further education of teachers and takes place under this name across the borders of the German-speaking area and the field of activity school and Social work beyond use.
Online consulting based on the Heilsbronn model has been available since 2005: Computer-mediated communication enables asynchronous and location-independent cross-institutional and cross-professional consulting processes that essentially unfold as a text-based dialogue in protected online "rooms". The kokom.net platform consistently uses the metaphor of the virtual “space” on various “floors” of this “consulting house”. The institute for collegial advice has been the sponsor since 2008 . V. in Heilsbronn.
literature
- Patricia Arnold, Wolfgang Schindler: Collegial advice online as a bridge between study and practice in social work ;
in: P. Arnold, C. Füssenhäuser, & H. Griesehop (eds.), Profiling Social Work online. Innovative study formats and qualification paths. Wiesbaden: Springer VS, ISBN 978-3-658-17087-5
- Ralf D. Brinkmann: Intervision. A training and method book for collegial advice. IH Sauer-Verlag, Heidelberg 2002, ISBN 978-3-79-387272-6
- Hans-Werner Franz, Ralf Kopp (Hrsg.): Collegial case advice - State of the art and organizational practice. EHP, Bergisch Gladbach 2003, ISBN 978-3-89-797023-6
- Christine Freitag : Collegial advice and team development. In: Pedagogy. Vol. 59, No. 9, September 2007, pp. 52-55
- Eric Lippmann : Intervision. Design collegial coaching professionally. 3rd, revised. Ed., Springer-Verlag, Berlin Heidelberg 2013, ISBN 978-3-64-230059-2
- Gerhard Spangler: Collegial advice. Heilsbronn model for collegial advice. 2nd, significantly expanded edition, Mabase Verlag, Nuremberg 2012, ISBN 978-3-93-917131-7
- Kim-Oliver Tietze: Collegial advice. Develop problem solutions together. Rowohlt, Reinbek 2003, ISBN 978-3-49-961544-3
- Kim-Oliver Tietze: Effective processes and personal effects of collegial advice. Theoretical drafts and empirical research. VS Verlag für Sozialwissenschaften, Wiesbaden 2010, ISBN 978-3-53-117224-8
- Ralph Zeiler: Collegial case counseling at school: why, when and how? Verlag an der Ruhr, Mülheim an der Ruhr 2012, ISBN 978-3-83-462235-8 .