Majorel

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Majorel Group Luxembourg SA

logo
legal form Société Anonyme
founding 2018
Seat LuxembourgLuxembourg Luxembourg
management Thomas Mackenbrock ( CEO )
Number of employees approx. 50,000
sales 1.2 billion euros
Branch Services
Website www.majorel.com

Majorel is an international service company with headquarters in Luxembourg that specializes in customer experience and business process outsourcing . It was created in 2019 by merging the activities of Bertelsmann and Saham in customer relationship management .

history

In September 2018, Bertelsmann and the Saham Group announced that they would merge their customer service businesses for other companies. Both companies had already worked together in this area. After approval by the relevant competition authorities , the transaction was completed in early 2019. This created a company “with enormous clout” that is the market leader in Europe, the Middle East and Africa and has a strong presence in America and Asia. The name Majorel was introduced in February 2019. Since then, the company has primarily been driving its international expansion.

Corporate structure

The headquarters of Majorel is located in Luxembourg. The company operates as a limited liability company ( Société Anonyme ). Bertelsmann and Saham each hold half of the shares. Thomas Mackenbrock ( Chief Executive Officer ) has taken over the chairmanship of the management .

Services

Majorel is a B2B provider whose services cover the entire customer lifecycle, including front and back office processes. There are also industry-specific offers for the automotive and financial industries and many others.

Web links

Individual evidence

  1. ↑ a b New partnership: Bertelsmann partners with Moroccans on call centers. In: Zeit Online. September 18, 2018, accessed June 25, 2019 .
  2. ^ Tobias Buck: Bertelsmann Sets up CRM Business with Saham of Morocco. In: Financial Times. September 18, 2018, accessed June 25, 2019 .
  3. ^ Bertelsmann to Expand Customer Service Alliance with Morocco's Saham. Reuters, September 18, 2018, accessed June 25, 2019 .
  4. ↑ Call center division: Bertelsmann acquires North African partner. In: Welt Online. September 18, 2018, accessed June 25, 2019 .
  5. ^ A b Alexander Jünger: Execution: Bertelsmann and Saham merge global CRM businesses. In: CallCenterProfi. January 8, 2019, accessed June 25, 2019 .
  6. ↑ Vera Hermes: Bertelsmann and Saham merge CRM businesses into Majorel. In: Marketing. February 19, 2019, accessed June 25, 2019 .
  7. ↑ Bertelsmann launches Majorel call center division. In: Focus Online. February 19, 2019, accessed June 25, 2019 .
  8. ^ New Global Customer Experience Company Revealed Today as Majorel. In: CustomerThink. February 19, 2019, accessed June 25, 2019 .
  9. ^ A b Catrin Bialek: Dialog marketing: Bertelsmann and Saham give their service group a name. In: Handelsblatt. February 19, 2019, accessed June 25, 2019 .
  10. ↑ Bertelsmann's Relaunched Call Center Business Plans Global Expansion. Reuters, February 19, 2019, accessed June 25, 2019 .
  11. ↑ Bertelsmann's call center business invests in global growth. In: Börse Online. February 19, 2019, accessed June 25, 2019 .
  12. ↑ Majorel based in Luxembourg: Bertelsmann launches call center division . In: Luxemburger Wort . February 20, 2019 ( pressreader.com [accessed May 26, 2020]).
  13. ^ Luxembourg Business Registers. Retrieved June 25, 2019 .
  14. ^ NEAT Reports. NelxonHall, accessed May 26, 2020 .
  15. ↑ Explore Majorel. Retrieved June 25, 2019 .