Questionnaire
A questionnaire is a collection of questions on a specific topic with the aim of surveying people to determine the current state of a situation.
Catalogs of questions can have economic or organizational, scientific or playful backgrounds. On the one hand, the weak points and deficiencies of a system, for example a company, can be determined. An employee survey is often used for this. Furthermore, questionnaires can provide scientific information, for example the psychological buying behavior of a customer , whereby the marketing and the product range can be revised. The third point of the playful questioning is a bit out of place; it is primarily intended for entertainment. It is used, for example, in tabloids , in which the preferences of a celebrity are presented. It rarely has the function of changing actual conditions.
The checklist as a form of the questionnaire is a working aid for the implementation and documentation of measures in quality assurance and for assessing potential hazards.
Trade unions, professional associations or industrial associations publish checklists and provide assistance in recognizing dangers and taking appropriate measures to prevent them. Most of the checklists are based on certain standards.
A test catalog in the form of a checklist can also be used in the same way as instructions for an activity that has not yet been carried out or has not been carried out for a long time. The checklist then helps to work through all the important points one after the other in order to achieve the desired result at the end. In the meantime, detailed checklists can be found on almost every topic, especially on the Internet. The checklists offered range from vacation planning to moving checklists and can make planning and carrying out the task to be accomplished much easier.
Examination question catalog / checklist
In the literature, the term checklist is used synonymously for the catalog of test questions. Nevertheless, one can differentiate between the two terms, whereby the checklist is a certain form of the checklist. As a rule, however, in contrast to the checklist, it aims less at determining qualitative deficits (validation) and more at a kind of completeness check ( verification ).
Checklists are especially used where forgetting individual work steps can have serious consequences, such as with pharmacists or pilots. For this reason, the creation of checklists for individual work areas is e.g. Sometimes necessary for the certification of quality management systems. The test question catalog is a compilation of questions with which an attempt is made to deal with all problem areas of the current situation and to systematically find weak points. Decision-relevant features are formulated as a question and summarized in a catalog. When it comes to the composition, both the logical consideration of the area under investigation and the practical experience play a relevant role.
The disadvantage of a detailed catalog of test questions is the great effort involved in analyzing the problem. There is also no general system for creating the catalog. The quality of this mostly depends on the experience of the creator. Setting up the catalog of test questions is time-consuming and the complexity of contexts can only be represented with difficulty. As the number of questions is limited, the deficiencies in the current situation may not be recognized. Another disadvantage arises from the fact that the test question catalog only shows the already known weaknesses and solutions. The catalog of test questions is particularly effective for routine tasks, as these can be controlled and delegated through the use of the catalog. Furthermore, some employees find the additional bureaucratic effort annoying, as no consideration is given to individual working methods.
Vulnerability catalog
The catalog of weaknesses contains typical, complex deficiencies in the organization, which also include failure to observe proven organizational principles. Experience with weak points from practice is used to create the weak point catalog. Based on this, the weak point can be better determined in a specific situation. A separate catalog must be created for each subject area.
List of defects
The list of deficiencies is created during the analysis of weak points. The frequency of occurrence of a defect, for example incorrect order data, is collected and then systematically displayed.
See also
literature
- Atul Gawande : The Checklist Strategy , Munich: btb 2013.
- F. Heeg, P. Meyer-Dohm: Methods of organizational design and personnel development. Hanser, 1994, ISBN 3-446-17971-2 .
- B. Ott: Examination and operational organization. Verlag Neue Wirtschafts-Briefe, 1972, ISBN 3-482-77471-4 .
- G. Schmidt: Methods and techniques of organization. Schmidt, 1983, ISBN 3-921313-26-0 .
- M. Schick: Dynamic modeling of agricultural work with special consideration of work planning. Ergonomia, Stuttgart 2008, ISBN 978-3-935089-07-4 .
- Manfred Schulte-Zurhausen : Organization. Vahlen, 2002, ISBN 3-8006-2825-2 .
- P. Weinert: Organization. Vahlen, 1992.
- H. Wittlage: Methods and techniques of practical organizational work. Verlag Neue Wirtschafts-Briefe, 1986, ISBN 3-482-56482-5 .
Individual evidence
- ↑ niedermeyer-immobilien.de ( Memento of the original from March 31, 2016 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. (PDF).
- ^ E. Grochla: Checklists for identifying weak points in offices and administration. FBO specialist publisher for office and organizational technology, 1986, ISBN 3-9801242-0-7 .
- ↑ a b Avoxa Media Group Deutscher Apotheker GmbH: Structured work: checklists in the pharmacy. Retrieved April 8, 2020 .
- ↑ H. Blohm: The design of company reporting as a problem of management organization. Verlag Neue Wirtschafts-Briefe, 1974, ISBN 3-482-57442-1 .
