Self-service terminal
A self-service terminal (SBT) is a device on which a customer can use services.
Self-service terminals are very common at credit institutions ( ATMs , bank statement printers , transfer terminals ), but vending machines (e.g. ticket machines) are sometimes referred to as self-service terminals.
Application area credit institution
Uses
The devices are used in credit institutions to be able to offer standard services outside of opening hours. An SBT combines the functions of several devices in one. Communication takes place via a display , often with a touch screen function.
Functions
The customer can print out account statements as well as change standing orders and make rebookings or transfers . The "Transfer" function can be used in two ways:
- The SBT's keyboard is used to enter the transfer data.
- A scanner is integrated that reads transfer orders and accepts the data. Data records that were not read or read incompletely or incorrectly can then be corrected using the keyboard.
Mono or multifunction devices
Self-service terminals can also be divided into monofunctional and multifunctional devices. In the past, mainly monofunctional devices were used. For reasons of space and cost, multifunctional devices are often used, with additional device components or functionalities being integrated. For example, account statements can be printed out on such devices (with the integrated account statement printer). Some ATMs offer the option of topping up an electronic wallet or prepaid cell phones. Additional modules enable check and cash payments or the depositing of money in envelopes.