Wayfair

Wayfair LLC is a US e-commerce mail order company that started selling furniture over the Internet under the name CSN Stores in 2002 . The company now offers a variety of household products, luggage, toys and pet accessories from over 11,000 brands. The corporate headquarters is located in Boston ( Massachusetts ), and the company has warehouses and offices in other parts of the United States and in Canada , Germany , Ireland and the United Kingdom .

history

2002-2006

The entrepreneurs Niraj Shah and Steve Conine founded the company in August 2002 in Steve's nursery in Boston as a two-man business. Shah and Conine both have Bachelor of Science degrees from Cornell University. The duo had previously operated two companies, Simplify Mobile and iXL , a global consulting company. Today Shah is the managing director and Conine is the chairman of the board and technical director.

The first website was called racksandstands.com , where the media stands and storage furniture were sold.

In 2003 the company added products from suppliers of patio and garden goods along with three online stores. Together with around 12 employees, they moved into new headquarters on Newbury Street in Boston. In the course of the following two years the company expanded its catalog to include home furnishings, office and institutional furniture, kitchen and dining room furniture, home improvement accessories, bed and bath materials, as well as luggage and lighting. In 2006 the company had its first sales of $ 100 million.

2007-2010

Over the next four years, the company expanded exponentially in markets both in the United States and abroad. In 2008, CSN Stores began delivering to Canada and selling in the UK and opened an office in London. That same year, the Boston Business Journal rated the firm as # 1 the fastest growing private e-commerce company in Massachusetts and # 4 among the fastest growing private companies in general. In 2009 the company expanded to Australia and Germany . In 2010 the company moved to its current headquarters at 177 Huntington Avenue . At the end of this year, Joss & Main was founded, an online shop with private sales promotions that are only accessible to members.

2011 to the present

In 2011, CSN Stores had over 200 online stores, mostly niche stores for special products, such as cookware.com, strollers.com and everyatomicclock.com. In an effort to operate on a larger scale, to focus traffic on a single page and to unify the company's appearance, Shah and Conine CSN Stores decided to rename Wayfair. To market the new brand and support expansion, the company raised $ 165 million in June 2011 in investments from four investment firms.

Wayfair.com was launched on September 1st, 2011. By July 2012, Wayfair had consolidated all of its niche websites under Wayfair.com, with the exception of Joss & Main and AllModern. In August 2012, Wayfair Supply established as a priority destination for Wayfair's business, government, and institutional customers. As of this writing, Wayfair is the second largest online homeware and home decoration company in the United States, and ranks 50th among all US online retailers. The company had sales of $ 380 million in 2010, and more than $ 500 million in 2011.

Current shops and services

Wayfair sells the full range resulting from all previous niche websites of CSN Stores. This includes furniture, home furnishings, kitchen and dining room products, bed and bath items, patio and garden items, home improvement accessories, leisure accessories, and baby and children's toys and furniture.

AllModern

AllModern sells modern furniture and housewares and was founded in 2007. Products sold through AllModern come from many top designer companies such as Missoni, Herman Miller, Knoll, Philippe Starck , Vitra , and Steelcase. Many of the products offered on AllModern are also available on Wayfair's site.

Joss & Main

Joss & Main was founded in 2010 and offers time-limited sales promotions for a variety of products. Buyers must be members of Joss & Main in order to see the promotions and make purchases. Sales promotions are posted daily at 11 a.m. East Coast Time (CET) and typically include three different brands. The actions generally run over a period of 72 hours.

Wayfair Supply

Wayfair Supply is geared towards furnishing business enterprises, government agencies and schools by selling commercial furniture, office supplies and other similar products. The site allows the customer to shop by industry or product type.

Locations

Wayfair currently has seven locations around the world.

Headquarters: 177 Huntington Ave., Boston. More than 700 employees, around 75% of the entire company, are employed in the headquarters. The founders, human resources, marketing, engineering, finance, customer service, and other departments primarily work here.
Warehouse and Customer Service Center: Ogden, Utah. Acquired in 2011, this location manages shipping to the western part of the US and is the primary customer service center.
Warehouse: Hebron, Kentucky. Acquired in 2011, this location handles all orders going throughout the contiguous United States.
European Operations Center: Galway ( Ireland ).
United Kingdom: London Office .

Warehouse: Lutterworth

Germany: Office in Berlin

Warehouse: Kassel

Culture

Wayfair maintains a predominantly informal corporate culture . All ten floors in the headquarters have an open floor plan, a conscious choice by Conine and Shah to encourage collaboration and openness among employees. Even Shah and Conine don't have their own office; they have their desks among the rest of the staff. The company has a very flexible dress code that varies from shirt and tie to flip flops. Shah and Conine have a strong work-life balance, i. H. a good balance between work and private life for their employees. In December 2011, Wayfair was ranked 19th among the best jobs in Glassdoor, and in August 2012 the same publication rated Wayfair # 18 for work-life balance.

The company advocates growing and exploring new areas and opportunities for its employees. A course offering program called Wayfair University offers courses from career planning to software skills to yoga.