An operating error (often also operating error ) is when the user activates a function of a system that he does not intend to carry out, or does not carry out actions or decisions or does not carry out actions in good time that the system expects of him.
Operating errors are therefore a mistake in the "operation" of the system. The consequences range from cheerfulness and anger to accidents and disasters . Their causes lie in insufficient experience or training of users or poor, because the design of user interfaces is misleading or unsuitable.
Operating errors in software applications are very common, for example, because standardization can only keep up with rapid development with difficulty. Measures to prevent operating errors in this area are safety queries and a uniform look and feel . Measures to e.g. B. Buffering data loss as a result are security copies and backups .
A similarly rapid development can be recorded in the field of entertainment and communication electronics . Operating errors are common, but mostly without major consequences. Typically, you always get lost in the menus of mobile phones or change the program instead of the volume while watching TV .
Compared to this, there are only a few operating errors when driving a car, despite the large number of users, which have rather minor consequences (e.g. accidentally switching on the windscreen wipers together with the indicators or "stalling" the engine when starting up).
Accidents and disasters
- Human error
- User interface (human-machine interaction)
- Wrong mouse click - the wrong person was in jail: mistake. In: welt.de . June 8, 2007, accessed December 31, 2016 .
- Nuclear power plant information gap: Kiel Ministry and Vattenfall accuse each other. In: Spiegel Online . July 5, 2007, accessed December 31, 2016 .