Bernd Stauss

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Bernd Stauss

Bernd Stauss (born September 20, 1947 in Hamburg ) held the chair for general business administration and service management at the Ingolstadt Faculty of Economics at the Catholic University of Eichstätt-Ingolstadt .

Career

After studying business administration at the University of Hamburg and additional training in business education, he was a research assistant and later an academic adviser at the University of Hanover (chair Prof. U. Hansen). After his doctorate as Dr. rer. pol and the habilitation to Dr. rer. pol habil. at this university he took on teaching duties at the University of Göttingen and the University of Innsbruck . When the Faculty of Business and Economics was founded, he was appointed to the Chair of Marketing in Ingolstadt. In 1997 he moved to the first German chair for service management at the same faculty. In the meantime, he turned down offers to the University of Bremen and the University of Hamburg. In 2010 he retired. His successor is Jens Hogreve.

The focus of scientific interest is on management issues that arise in the creation and marketing of services for internal and external customers. The current research focus lies in the fields of service marketing , service quality , quality management in service companies, management of internal services, customer loyalty through customer satisfaction management and complaint management .

Awards

The Faculty of Economics and Social Sciences at the University of Rostock awarded Prof. Dr. Bernd Stauss received an honorary doctorate. The certificate states the justification: “This honors his outstanding achievements in the field of service management. Bernd Stauss is the head of business-oriented service research in German-speaking countries. Through his research he has made particular contributions to the management of customer relationships and quality management in service companies. With his extensive literature and his work in committees and associations, he made a significant contribution to the internationalization of German service research ”.

Publications

  • Stauss, B./Brown, S./Edvardsson B./Johnston, R. (Eds.) (2009): QUIS 11 - Moving Forward with Service Quality , Ingolstadt.
  • Stauss, B./Engelmann, K./Kremer, A./Luhn, A. (Eds.) (2009): Services Science. Fundamentals, Challenges and Future Developments (published in Japanese) , Berlin.
  • Bruhn, M./Stauss, B. (Ed.) (2009): Customer integration: Forum service management , Wiesbaden.
  • Stauss, B./Seidel, W. (2009): Complaints Management, Dissatisfied Customers as a Profitable Target Group, 1st edition in Japanese, Munich.
  • Stauss, B. (2008): Optimized Christmas - A Guide to Maximizing Contemplation , Wiesbaden, Gabler. 99 pages. ISBN 3-8349-1320-0 ( Christmas from a business administration perspective)
  • Bruhn, M./Stauss, B. (Ed.) (2008): Service brands - Forum service management , Wiesbaden.
  • Stauss, B./Engelmann, K./Kremer, A./Luhn, A. (Eds.) (2007): Services Science, Fundamentals, Challenges and Future Developments , Berlin.
  • Bruhn, M./Stauss, B. (Hrsg.) (2007): Value creation processes in services - Forum service management , Wiesbaden.
  • Stauss, B./Seidel, W. (2007): Complaint Management, Dissatisfied Customers as a Profitable Target Group, 4th completely revised edition, Munich.
  • Bruhn, M./Stauss, B. (Ed.) (2006): Service Controlling - Forum Service Management , Wiesbaden.
  • Bruhn, M./Stauss, B. (Ed.) (2005): Internationalization of Services - Forum Service Management , Wiesbaden.
  • Stauss, B./Seidel, W. (2005): Complaint Management - The Heart of CRM , Mason, Ohio, USA.
  • Bruhn, M./Stauss, B. (Ed.) (2004): Service Innovations - Forum Service Management , Wiesbaden.
  • Stauss, B./Schöler, A .: Complaint Management Excellence , Wiesbaden 2003.
  • Bruhn, M./Stauss, B .: Service Networks, Service Management Yearbook 2003 , Wiesbaden 2003.
  • Stauss, B./Seidel, W .: Complaints Management , Munich 2002 3 .
  • Bruhn, M./Stauss, B. (Ed.): Electronic Services, service management yearbook 2002 , Wiesbaden 2002.
  • Bruhn, M./Stauss, B. (Ed.): Yearbook service management 2001. Interactions in the service sector , Wiesbaden 2001.
  • Bruhn, M./Stauss, B. (Ed.): Yearbook Service Management 2000 , Wiesbaden 2000.
  • Bruhn, M./Stauss, B. (Ed.): Service quality , Wiesbaden 2000 3 .

Web links

personal data
SURNAME Stauss, Bernd
BRIEF DESCRIPTION German economist, professor of general business administration and service management
DATE OF BIRTH September 20, 1947
PLACE OF BIRTH Hamburg