Interactive Intelligence
Interactive Intelligence, Inc. ( ININ ) was acquired by Genesys , a customer experience solutions company, for USD 1.4 billion. The acquisition was completed in December 2016. Interactive Intelligence, Inc. was founded by Donald Brown in the USA and was headquartered in Indianapolis , Indiana . The software developed by the company offered business communication solutions for the telecommunications industry. The German representation was in Frankfurt am Main .
Products and services
Interactive Intelligence's products and services cover the following four areas:
- Contact Center Solutions
- Unified communication solutions for companies
- Process optimization
- Contact center solutions from the cloud
The company maintains strategic partnerships with companies such as IBM , Salesforce.com , Microsoft and Oracle .
Awards
The company was named eighth on Forbes Magazine's 2011 list of America's Best Small Companies.
In addition, Interactive Intelligence was ranked 208th in Software Magazine's 2012 list of the world's top 500 software and service providers.
Interactive Intelligence Foundation
In 2010 the company announced the creation of the Interactive Intelligence Foundation. According to its own statements, the foundation's primary goal is to support young people at risk.
Web links
Individual evidence
- ↑ Kai-Werner Fajga: Call Center: Genesys acquires Interactive Intelligence . TeleTalk. 2nd September 2016.
- ↑ Genesys Completed the Interactive Intelligence Acquisition, Creating the Global Leader in Omnichannel Customer Experience . ( Page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice.
- ^ Website of the German representation
- ↑ Interactive Intelligence on Forbes.com, November 2011
- ↑ Interactive Intelligence Named among World's Top 500 Software and Service Providers. (No longer available online.) In: DailyFinance. Archived from the original on October 5, 2013 ; accessed on December 3, 2018 . Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
- ↑ Interactive Intelligence Foundation website ( Memento of the original from October 4, 2013 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
