Maerker Brandenburg

from Wikipedia, the free encyclopedia

Maerker Brandenburg is an online portal of the state of Brandenburg to alert the local authorities to impending or already existing infrastructure problems.

These problems can include illegally dumped rubbish, broken street lamps or potholes in the streets and dealing with these problems with the relevant administrations. It is currently available to the citizens of Brandenburg on the internet portals of their respective municipality for free use. An app has been available since 2014 and an additional MaerkerPlus platform has been available since May 2017.

The portal was also available to citizens of Berlin from 2013 . Maerker Berlin was switched off in 2015 and replaced by “Ordnungsamt Online” Berlin.

target

The aim of the Citizen Service is to ensure and improve the satisfaction of the citizens with the municipality and to promote the active dialogue between the citizens and their administration , to obtain quick and targeted information on regulatory matters and thus to enable quick problem solving and, last but not least, information to optimize administrative processes in local government. In September 2017, over 100 municipalities from Brandenburg are already taking part in Maerker. Around 75,000 citizen notices have been received and processed since the portal opened in 2009. Interested municipalities can volunteer to participate in Maerker. In 2017, the Maerker platform was expanded to include two more modules under the name MaerkerPlus .

construction

In order to increase the acceptance of the citizen service, each local authority involved makes an individual service promise signed by the mayor on the Internet. Within a period of no more than three working days, a local contact point (editors) to be set up for this purpose should pass on the incoming citizens' concerns to the responsible office, inquire about the processing status of the concern and set information about the problem resolution and its date in Maerker. In addition to entering the location (city, street and house number), Maerker's functionality also includes the option of uploading a picture of the problem. A traffic light informs about the status of the respective notice:

  • Red ( registered ) means the clue is in Maerker entered , but has not yet seen. If the information is accepted , a state of affairs will be obtained from the specialist administration.
  • Yellow ( in progress ) means that information on the status quo has been added by the specialist administration. Often there is also an appointment.
  • Green ( done ) means that the problem described has been dealt with and dealt with.
  • Yellow / green ( finally processed ) means that the problem cannot be remedied by the local administration because the matter concerns a private owner , another administration is responsible or there are currently no financial means to remedy it. In the appropriate cases, the information will be forwarded to the competent authority or to the private owner. As soon as the problem has been rectified, it switches to green. For the local administration, the note is now finally processed.

Companies and administrations have also joined Maerker to support the municipalities in processing. If a citizen notice relates to their area of ​​responsibility, they want to provide the municipalities with feedback on the processing status within three working days. The supporters include many districts, state authorities, but also companies such as the waste management company Potsdam-Mittelmark (APM) or Deutsche Bahn .

Evaluations

In Potsdam, almost 1,370 reports were received by the city via both channels of the Maerker complaint platform in 2016. Almost half of the information related to traffic (from the condition of roads to the routing). Another good quarter dealt with garbage and garbage problems. Overall, the number of reports in Potsdam has increased compared to the previous year. The average processing time was ten days.

literature

  • Tanja Röchert-Voigt, Denise Berg: Web 2.0 in public administration: a study using the example of Berlin and Brandenburg. Ed .: Amt24, Gito, Berlin 2010, ISBN 978-3-942183-16-1 , pp. 74-76; limited preview in Google Book search

Web links

Individual evidence

  1. ↑ Karsten Polke-Majewski: Internet and Democracy - When the Citizens co-rule . zeit.de, March 4, 2010
  2. ↑ Ira Zahorsky: New Service for Brandenburg and Berlin: Report Community Abuses Faster Using the Maerker App , eGovernment Computing , August 7, 2014
  3. ↑ Karoline Kuhla: Complaint Portal for Berlin: Online Ordnungsamt "Maerker" is being introduced in eight districts , Der Tagesspiegel , November 19, 2013
  4. ^ Shutdown of the Maerker online portal , Berlin.de , 2015
  5. ↑ Jens Blankennagel: Brandenburg is the first federal state to offer a communal complaints page on the Internet: virtual complaints corner . In: Berliner Zeitung , September 22, 2009
  6. ↑ Online offer is being expanded: Deutsche Bahn AG supports municipal service portal “Maerker” ( Memento from March 5, 2013 in the Internet Archive ), press release from the Brandenburg Ministry of the Interior from January 31, 2012
  7. ↑ More and more Potsdam residents are using the Maerker complaint app , Rundfunk Berlin-Brandenburg , September 6, 2017