Role (workflow)

In a workflow and the associated model , each of the participants is assigned a role that they should fulfill. In this way, the process task to be processed by an individual employee in a team is classified according to type, especially in the service , and assigned anonymous . For this purpose, the process task to be completed is assigned a required qualification and, if necessary, an expected duration.

A specific person is not named without the clarity of the division of tasks with the role description being impaired, at least until one instance of the task type is pending and can actually be filled. Assigning roles to people is an act of hierarchical division of labor . The structuring of a process task according to roles is an act of professional work preparation . This allows the nominally required qualification to be reduced to a necessary minimum.

Calling the role in a workflow allows even autonomous scheduling the work distribution among suitable employees followed later autonomous scheduling ( scheduling ) by the executors and in a further step remote autonomous is dispatched to ( dispatching ).

See also

• Work design to improved conditions for people to work together in organizations based on the division of labor
• Case management ( case management ) with the aim of a well-organized and appropriately to the individual case cut division of labor in which the human resources employed do sense a task together.
• Modeling of business processes, often associated with workflow management ( management workflow )
• Business process reengineering , an approach to human-oriented change of business processes taking into account human capital
• Process-oriented approaches for continuous improvement: Kaizen / CIP , Total Cycle Time ,….
• Applied process management in educational institutions : educational process management

literature

• Franz Xaver Bea, Elisabeth Göbel: Organization: Theory and design . UTB, Stuttgart 2010.

Individual evidence

1. ↑ Care case management: roles, settings and perspectives. Michael Ewers. Vienna. 2011. ( Memento of the original from December 31, 2013 in the Internet Archive ) Info: The archive link was automatically inserted and not yet checked. Please check the original and archive link according to the instructions and then remove this notice.