Unicredit Direct Services
| Unicredit Direct Services GmbH
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|---|---|
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| legal form | GmbH |
| founding | 1990 |
| Seat | Munich |
| Number of employees | 1000 |
| Website | www.visit-ucds.de |
The Unicredit Direct Services GmbH , headquartered in Munich, is a 100 percent subsidiary of Unicredit Bank .
She supports Unicredit Bank and Unicredit Bank Austria in the area of multi-channel management - the linking of different communication channels in customer service. At four locations in Germany and Austria, Unicredit Direct Services works for the two banks in service and sales via telephone, e-mail, internet and chat.
history
In 1990, Bayerische Hypotheken- und Wechselbank founded HELB GmbH with the aim of offering IT services for group-related banks. At that time, telephone customer service at Bayerische Vereinsbank started with nine employees. In 1993 the HELB GmbH started with telephone banking and telemarketing. In 1994 VB Dialog Gesellschaft für Direktmarketing mbh was founded in Munich, with a focus on telephone banking, securities banking and direct sales. As part of the merger of the Bayerische Hypo- und Vereinsbank in 1998, HELB and VB Dialog became the wholly-owned subsidiary HVB Direkt GmbH. In 2004 customer service began in Austria. The employees of Data Austria were integrated into HVB Direkt. HVB Direkt has been active in Germany and Austria under the current company name of Unicredit Direct Services GmbH since 2009, currently employing around 1000 people.
Locations
Unicredit Direct Services GmbH has three locations in Germany and one in Austria . In addition to its headquarters in Munich , it offers services in Schweinfurt and Leipzig for Unicredit Bank customers. In Vienna she is the contact person for Bank Austria customers.
Services
Unicredit Direct Services GmbH focuses on customer service using modern media. She serves as the contact person for the customers of Unicredit Bank and Unicredit Bank Austria via telephone , email , internet and chat . In addition to traditional telephone banking, she supports the two banks with various customer service services, such as B. online banking, the credit card hotline, complaint management, support for social media channels as well as active customer contact and appointments.
Individual evidence
- ↑ Investor Relations ( Memento from April 20, 2015 in the Internet Archive ), shareholdings of Unicredit Bank. Retrieved April 8, 2015.
- ↑ History , website of Unicredit Direct Services. Retrieved April 8, 2015.
- ↑ Locations , website of Unicredit Direct Services. Retrieved April 8, 2015.
- ↑ Services , website of Unicredit Direct Services. Retrieved April 8, 2015.