Vivento Customer Services
| Vivento Customer Services GmbH | |
|---|---|
| legal form | GmbH |
| Seat | Bonn , Germany |
| management | Dietmar Keller (Chairman of the Management Board) |
| Website | vivento.de |
The Vivento Customer Services GmbH (VCS) is a service center -Unternehmen based in Bonn. The company was founded in 2004 and is organized as a GmbH , 100% of which is held by Deutsche Telekom AG .
Vivento Customer Services emerged from a Vivento business model . As a subsidiary of Telekom, its task is to operate call center activities as a core business and to offer them on the market. The VCS recruits most of the staff required for this from Vivento, which means that Group employees who have lost their jobs due to rationalization measures are transferred to new jobs. Further personnel requirements are covered by temporary workers (temporary workers ).
The company's range of products and services includes all areas of customer service, from classic customer service or individual customer loyalty measures to campaign service, sales support and the assumption of entire business processes, business process outsourcing . Since 2008 the company has been offering solutions for document and electronic personnel and patient management through its subsidiary Vivento Digital Services (VDS).
history
Vivento Customer Services was founded in 2004 as a GmbH & Co. KG and had eight locations and 600 employees. One of the founding ideas of this company was the rescue attempt by the former special call center of Deutsche Telekom at the former location of Norddeich Radio in the Utlandshörn district of the city of Norden by the city of Norden and the state of Lower Saxony . In the course of 2004 and 2005, the company opened a number of other locations, particularly in East Germany, and in 2005 changed its name to a GmbH. During this time, the workforce grew to a level of over 3,500 employees. In mid-2006 VCS had 19 locations nationwide, about half of which were in West and East Germany.
On October 11, 2006, the company announced that five of its locations would be sold to walter-TeleMedien on December 1, 2006 after successful restructuring . This affected the branches in Aachen, Dresden, Halle, Lübeck and Magdeburg with around 710 employees. Deutsche Telekom, as the wholly owned parent company, also guarantees the buyer an order guarantee until 2011 with an extension option.
After the expansion of the location in the meantime (Hamburg, Offenburg, Göppingen), two further sales of the VCS to walter ComCare followed on April 1, 2007 . The Suhl and Cottbus locations, which previously provided contract services for Deutsche Telekom, have an order guarantee until 2012 with an option to extend. With the sale of the locations, 480 employees changed employers.
On May 1, 2007, VCS sold the Rostock, Neubrandenburg, Potsdam, Erfurt and Stuttgart locations to Arvato Services GmbH, a subsidiary of Arvato AG . With effect from March 1, 2008, Arvato Services GmbH took over five further VCS branches. The takeover included the locations in Stralsund, Schwerin, Göppingen, Freiburg im Breisgau and Chemnitz and their branch in Dresden.
On September 14, 2011, the employees of the affected locations were informed that the Bonn and North locations would be closed on December 31 of that year.
criticism
Vivento Customer Services GmbH was accused of taking over unprofitable Telekom locations and operations, such as customer service, and of later selling or dismantling these locations to other call center companies with significantly lower wages. This makes it an instrument that Telekom uses to reduce its workforce.
Web links
- Vivento Customer Services GmbH website
- Website about VCS Utlandshörn (ex Norddeich Radio) ( Memento from March 12, 2017 in the Internet Archive )
Individual evidence
- ↑ Arvato Services GmbH: Arvato takes over five locations from Vivento Customer Services. March 26, 2007, accessed May 25, 2010 .
- ↑ Arvato Services GmbH: arvato services takes over further Vivento Customer Services locations. January 17, 2008, accessed May 25, 2010 .
- ↑ Call center on demand Managermagazin from February 26, 2008, accessed on August 27, 2014
- ↑ Vivento dismisses 66 employees in Saarbrücken ( Memento of the original from September 24, 2015 in the Internet Archive ) Info: The archive link has been inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. Saarbrücker Zeitung of May 26, 2011, accessed on August 27, 2014
