The Offered Hand

The logo of the Swiss presented hand

The Dargebotene Hand ( fr . La Main Tendue , It . Telefono Amico ) or Telephone 143 is the telephone pastoral care in Switzerland . As a first point of contact for people in difficult life situations , but also for those with everyday worries , it is available around the clock by telephone and via the Internet (see web link) . Play age , cultural or religious affiliation does not matter.

organization

The Dargebotene Hand is an amalgamation of fourteen regionally anchored, independent organizations under a nationwide umbrella organization . It is denominational, culturally and politically neutral. It is based on the principles of the international association IFOTES (International Federation Of Telephonic Emergency Services). The Swiss Association is ZEWO certified. All regional offices are entitled to use the ZEWO seal of approval .

consultation

The Dargebotene Hand takes on the telephone number 143, which applies to the whole of Switzerland and the Principality of Liechtenstein , and on the Internet with e-mail and individual chat (see web link), the role of a listening and accompanying conversation partner with whom the person seeking advice about everything can talk. The anonymity is preserved. As a low-threshold and easily accessible offer, it would like to make a contribution to absorbing crisis situations and preventing short-circuit actions.

Between 1975 and 2007, the number of consultations increased continuously. In 2014 there were over 163,138 phone calls. This work is mainly supported by the social commitment of the volunteers . The Dargebotene Hand is financed by donations, churches, foundations , private individuals, companies and institutions as well as partly by municipalities / cantons.

See also

• Telephone counseling
• Telephone counseling in Germany
• Internet counseling
• SMS pastoral care

literature

• Tony Styger: Emotional first aid. (PDF) Media talk. May 23, 2006, archived from the original on September 28, 2007 ; accessed on June 13, 2018 . 
• Franco Baumgartner: The Comforter of the Soul: 60 Years of the Hand Offered - A Success Story. Orell Füssli, Zurich 2017, ISBN 978-3-280-05667-7 ( Google Books ).

Web links

• The presented hand in Switzerland

Individual evidence

1. ↑ Facts and Figures 2014 (accessed on: March 10, 2016)