Case manager

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Case managers work in administration to continue caring for people in a social context. In general, the case manager carries out administrative tasks in the interests of the service provider or the cost bearer as his agent and for an individual case. The case manager is therefore not a representative of the interests of the insured client or patient, but rather the social institution or clinic who takes care of them.

more details

The rules for case management in Germany are primarily specified by the Social Security Code . In general, the provisions on social administration procedures and social data protection according to SGB ​​X apply . This defines the role of the case manager implicitly. There are case managers, for example

Job placement

As a case manager specially qualified employees are the Federal Employment Agency or the Job Center designated supervise the III through the execution of the SGB II or SGB people to mediate in the labor market chasing (job placement) or should first be qualified additionally ( employment promotion ).

Placement barriers that require this additional qualification can be, for example: long-term unemployment , illness, addiction , debts , language problems, etc.

Areas of responsibility of the case manager are the creation of an integration plan with the job seeker, the promotion as well as the demanding (partly through sanctions) of the needy, as well as the approval of unemployment benefits. The aim is to get those in need back to work. Ideally, one clerk should look after 75 clients. In fact, up to 150 people seeking help are looked after. Previously, there were an average of 800 jobseekers for each agent.

Every clerk in the job centers is often incorrectly referred to in common parlance as a case manager. As a rule, however, support is provided by the personal contact person (PAP). As already mentioned above, case managers are particularly qualified consultants with special advisory and methodological skills for recognizing and removing obstacles that stand in the way of taking up work. The number of people to be looked after by each case manager is correspondingly lower than for the other clerks or employment agencies.

Case managers are paid one salary grade higher than the other agents and clerks (PAP). In individual cases, insufficiently qualified employees were used as case managers in order to avoid loss of wages ( protection of existing rights ).

Under the principle of economic efficiency and cost savings in public administration, it remains to be critically observed whether the reintegration of aid recipients can actually be achieved more effectively through the use of case managers than without their use. However, this depends not only on the competence of the case manager, but also primarily on the attitude and morale of the job seeker. The aim is to convey "hardship cases" to work more quickly and thereby save significant costs compared to the times before case managers were deployed. Furthermore, deep profiling should not only work out the job seeker's qualifications in order to be able to convey him effectively, but also overpayments and cases of unjustified benefits should be recognized and sanctioned by the case manager.

conditions

The task of organizing needs-based help in a complex field of cooperation, action planning and performance management requires skills that have not yet been adequately taught in any of the training courses in question. Both employees in social administrations and social workers need additional qualifications in order to meet the high standards and to withstand the pressure between different interest groups.

Various key competencies such as:

These competencies should be part of the corresponding professional training of the social workers and part of the leadership understanding of the authority or agency manager.

If the care ratio of 1:75 provided for by Hartz IV is implemented, up to 30,000 case managers will be required in Germany. In order to cover the resulting need for further training, there are intensive efforts to set up courses and further training offers that are bound to the same standards nationwide. It is planned to transfer the quality standards developed in other fields of activity, such as nursing and health, to case management in employee development. According to the standards of the German Society for Social Work, certified advanced training in case management comprises at least 210 hours. The Federal Employment Agency has already started to train its employees in its own advanced training courses. There are other offers from universities of applied sciences (e.g. the universities of applied sciences in Mainz, Freiburg, Münster or the Ev. University of Applied Sciences in Bochum) or in further education institutions and institutes.

See also

Single receipts

  1. ↑ Case management concept of the BfA / employment agency ( Memento of the original from November 22, 2008 in the Internet Archive ) Info: The archive link was automatically inserted and not yet checked. Please check the original and archive link according to the instructions and then remove this notice. (PDF; 390 kB). @1@ 2Template: Webachiv / IABot / www.arbeitsagentur.de