Certified automotive service advisor
The certified automotive service advisor (GASB) is a professional qualification in the automotive industry. The certified automotive service advisor plays a central role in automotive service. The motor vehicle trade and the automotive industry have therefore established cross- brand advanced training .
job profile
The certified automotive service advisor is the link between customer and workshop and thus contributes to customer satisfaction. His tasks are varied: He is a customer advisor, has technical know-how and is also familiar with commercial questions. The certified automotive service advisor needs not only technical competence but also strong communication skills.
tasks
The content of the training includes the following areas:
- Service market cultivation
- Legal basis
- Customer-oriented service processes
- personality
- Customer relationship management
- Consulting and Sales
The certified automotive service advisor is also responsible for vehicle acceptance. He carries out an initial fault analysis on the vehicle (often as part of a direct acceptance ) and makes diagnoses, calculates costs and discusses the further procedure with the customer and the workshop.
requirements
In order to be able to train as a certified automotive service advisor, the following requirements must be met:
- Successfully completed vocational training,
- Employment in a car dealership whose manufacturer / importer is certified to qualify as a certified automotive service advisor
- Passing a vehicle technical entrance test (test does not apply if you have completed further training as a master vehicle technician).
Duration of training
Basically, the qualification takes place according to precisely defined specifications in the companies of the motor vehicle trade and in the training centers of the automotive industry or at the service provider.
The duration of the qualification is:
- in the car workshops at least 6 months,
- in the training centers of the automotive industry at least 20 seminar days.
exam
At the end of the qualification measure there is a standardized final examination. The implementation is the responsibility of the manufacturer / importer. The exam consists of a written and a practical part.
graduation
The successfully completed final examination is documented by a nationwide industry certificate. This certificate, carried by the associations of the automotive industry ( ZDK / VDIK / VDA ), gives the graduate the status of a professional and certified automotive service advisor.
Related professions
- Certified automotive service technician
- Master in the automotive technician trade
- Certified automobile seller
- Certified automobile parts and accessories seller
Web links
Individual evidence
- ↑ Central Association of the German Motor Vehicle Industry : New media reach young people. In: Annual report 2014/2015 . , May 2015, p. 16.
- ↑ a b c Autofach-Magazin kfz-Betrieb : Qualifications in automotive professions. In: SPECIAL issue of Gütegemeinschaften ( Memento of the original from July 8, 2015 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. . , September 2012, p. 2.
