Self service

Notice of self-service

The term self-service describes the phenomenon that the service, which was previously usually carried out by staff, is carried out in whole or in part by the customer himself. Automatic machines are also used here. The transition to self-service, which has largely displaced the previously common service counter in retail , serves, among other things, to reduce costs , save time and improve availability . The term is also used for areas in which there has never been an operation by personnel.

Examples

In the supermarket , the customer chooses his goods in self-service and pays at the checkout at the end of the purchase

In the self-service restaurant , the food and drinks are put together by the customer and paid for in a central checkout area

a vending machine restaurant is a place where vending machines for coffee , food, etc. Ä. Are set up.

Self- checkout systems are systems in which the customer records and pays for the goods collected in self-service.

ATMs , vending machines, kiosk systems or information terminals serve financial transactions carried out cash off and deposit, tickets or stamps issue or information such as account activity or Maps view or print.

In petrol stations in many industrialized countries, the driver fills up his vehicle himself and then pays the seller; this replaces the previously usual gas station attendant