service engineer
Service technician is a term for various service occupations in the technical field .
education
The level of training ranges from relevant vocational training in the technical field (for example with a Chamber of Crafts - journeyman qualification or an IHK - skilled worker qualification ) to a master craftsman.
Training courses and further education can enable them to perform additional and higher-value tasks. For example, in the dual sector, this can be a technical college degree such as the Staatl. Certified technician or, in the academic field, a university degree, such as a Bachelor of Science or Bachelor of Engineering. The leveling range and earning potential are correspondingly large.
activities
- telephone and online advice and customer support
- Maintenance and assembly on site
- Carry out advice and training
- Clarify customer questions and problems, obtain information about the situation
- Find and analyze errors and file reports and documentation on them
- optimize, improve or renew existing ones
- Offering teleservice
- Procurement of necessary materials and tools ( materials management )
requirements
When dealing with customers, therefore, in addition to technical understanding, other emotional properties are necessary, such as showing understanding, advising, empathetic action and avoiding blame. In addition, depending on the profession, manual skills , language skills and mobility are required.
See also: automotive service technician
literature
- Edgar Schmidt, Steffen Dominsky: Service Technician Annual Volume 2014: Technology by professionals for professionals. 2015, ISBN 978-3-8343-2601-0
- Interaction work in product-related services: Using the example of technical services in mechanical engineering. Springer-Verlag, 2010, ISBN 978-3-8349-6011-5
Individual evidence
- ↑ Interaction work in product-related services - | Verena Houben | Jumper . ( springer.com [accessed February 15, 2018]).