SNT Germany
| snt Germany AG | |
|---|---|
| legal form | Corporation |
| founding | 2000 |
| Seat | Frankfurt am Main , Germany |
| management |
|
| Number of employees | 3,343 (December 2014) |
| sales | 89.55 million € (2014) |
| Branch | Communication service |
| Website | www.snt-ag.de |
The snt Germany AG , headquartered in Frankfurt am Main is a service provider for the writing, by telephone, as well as sales and service-oriented customer communication.
In 2014, SNT employed around 3,350 people at seven locations in Germany. The product range includes customer service , customer relationship management , telephone sales and receivables management .
In February 2015, the company was sold to the LIVIA Group by its former parent company KPN .
The sale of the company to regiocom was announced on March 10, 2017.
history
The foundation stone of SNT - the abbreviation originally stood for Service Network Telecom - was laid by the Dutchman Tobias AM Walraven in 1985, initially in data processing. He established telephony as a recognized sales and service tool in the marketing mix and subsequently expanded his company into a European communications service provider.
In 1994 the telemarketing service provider Diatel Direkt was founded in Frankfurt am Main. In the years that followed, the company recorded rapid growth in terms of employees, locations and industry expertise. At the end of 2000 the name was changed to SNT Deutschland AG.
In 2002, the company took over all customer care units (Potsdam, Essen, Cologne) including management of the mobile communications provider E-Plus . Both the E-Plus Group and SNT Deutschland AG are wholly owned subsidiaries of the Dutch KPN.
In 2006, the Pforzheim, Cologne and Limburg locations were closed for cost reasons and the Dietzenbach location was sold. Around 900 employees were affected.
As of November 1, 2011, around 1900 employees at the Berlin, Essen, Neubrandenburg and Potsdam locations were outsourced to E-Plus Customer Support GmbH, a 100% subsidiary of E-Plus Mobilfunk GmbH & Co. KG. After the spin-off, SNT continues to employ around 3,000 people at seven locations.
On March 31, 2015, the Greifswald site (SNT Greifswald GmbH), which previously had 251 employees, was closed.
Branches and subsidiaries
- Berlin (snt Deutschland AG, Berlin branch)
- Chemnitz (snt Deutschland AG, Chemnitz branch)
- Essen (snt Deutschland AG, Essen branch)
- Neubrandenburg (snt Deutschland AG, Neubrandenburg branch)
- Potsdam (snt Deutschland AG, Potsdam branch)
- Velbert (snt Deutschland AG, Velbert branch)
Individual evidence
- ↑ a b Electronic Federal Gazette, August 4, 2015, annual financial statements as of December 31, 2014.
- ↑ http://corporate.kpn.com/pers/persberichten/kpn-verkoopt-snt-deutschland.htm
- ↑ http://www.livia-group.com/corporate-investments/portfolio-companies.html
- ↑ Energy service provider regiocom takes over contact center service provider snt - homepage of snt Deutschland AG. (No longer available online.) Archived from the original on March 13, 2017 ; accessed on March 12, 2017 . Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
- ↑ heise.de: Call center operator SNT closes four locations
- ↑ SNT press release: SNT Deutschland AG completes location consolidation at the end of June
- ↑ Press release of October 31, 2011
- ↑ http://www.nordkurier.de/greifswald/mitarbeiter-von-snt-callcenter-in-egoswald-gekuendigt-2613268702.html
