Sykes Enterprises
| Sykes Enterprises, Incorporated
|
|
|---|---|
 |
|
| legal form | Incorporated |
| ISIN | US8712371033 |
| founding | 1977 |
| Seat | Tampa , Florida |
| management | Charles E. Sykes ( CEO ) |
| Number of employees | approx. 50,000 (October 20, 2016) |
| sales | 1,327,000,000 US dollars (2014) |
| Branch | Services, business process outsourcing |
| Website | www.sykes.com |
Sykes Enterprises is a leading global provider of customer contact management solutions and services in the field of business process outsourcing (BPO). As a global company, Sykes Enterprises specializes in the telecommunications , financial services , healthcare , technology, and transportation and leisure industries.
Sykes Enterprises offers its services in 79 locations, in 21 countries, in 30 different languages. Sykes Enterprises is structurally divided into two different regions: EMEA (Europe, Middle East, Africa) and Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim).
Company history
- 1977: Sykes Enterprises is founded as a small engineering company with three employees in Charlotte, North Carolina
- 1992: Sykes Enterprises takes over Jones Technologies, Inc. in Sterling, Colorado, entering the customer support business
- 1993: The company is restructured and relocated to Tampa, Florida
- 1996: Sykes Enterprises goes public and enters the international market by taking over the Swedish company Datasvar Support AB
- 1997: Through acquisitions, Sykes Enterprises opens additional locations, including in Great Britain, the Philippines and Germany
- 1999: Sykes Enterprises is inducted into the Software Support Professional Association (SSPA) Hall of Fame
- 2003: Sykes Enterprises extends its global presence by expanding into El Salvador
- 2004: Charles E. Sykes succeeds his father and company founder John H. Sykes as CEO
- 2004: Sykes Enterprises opens three further customer care centers in the USA and further locations in Brazil, Costa Rica and Denmark
- 2010: Sykes Enterprises takes over the ICT Group, opens additional support centers and a. in Norway, Germany and Romania and grows to over 45,000 employees
Awards
- 2011
- Product of the year (for online support communities)
- 2010
- Recognized Innovator Award (for online support communities)
- Excellence Award in Human Resources and Customer Satisfaction
- Excellent Award for Human Resources - Costa Rica Chamber of Commerce and Industry
- SPPA STAR Hall of Fame - Software Support Professionals Association
- SPPA STAR Award for Sustainable Performance (3 awards) - Software Support Professionals Association
- SPPA STAR Award High Call Volume - Software Support Professionals Association
- Technology Fast 500 - Deloitte & Touche (3 times)
- Six-time Information Technology Partner Award - Monsant
- Entrepreneur of the Year - Ernst & Young
- 2005
- International Business of the Year - Evening News Business Excellence Awards
- China Best Outsourcing Call Center Service Provider - China Call Center & CRM Association
Sykes in Germany
The SYKES EMEA organization (Europe, Middle East and Africa) provides business process outcoursing services that are individually tailored to customer needs in over 22 contact centers and with around 5000 employees in the respective language. 1997 Sykes Enterprises enters the German market with the takeover of existing contact centers. In 2016, Sykes Enterprises operates five contact centers in Berlin , Bochum , Pasewalk , Schortens and Solingen with a total of over 2,000 employees, as well as a project office in Frankfurt am Main . The business area Germany, Austria and Switzerland will be combined in the Sykes Enterprises corporate structure as Central Europe (CE) Area.
Web links
Individual evidence
- ↑ a b Sykes: SYKES Enterprises. Retrieved December 7, 2016 .
- ↑ Sykes: SYKES-2017-Annual Report. In: https://www.sykes.com/ . Sykes, accessed August 31, 2018 .
- ↑ http://sykes.q4cdn.com/e2015123-6df4-417a-befe-68d0ff302c4d.pdf?noexit=true ( page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice.
- ↑ http://sykes.q4cdn.com/e2015123-6df4-417a-befe-68d0ff302c4d.pdf?noexit=true ( page no longer available , search in web archives ) Info: The link was automatically marked as defective. Please check the link according to the instructions and then remove this notice.
- ↑ http://www.presseanzeiger.de/mektiven/handel-wirtschaft/420271.php
- ↑ Archived copy ( Memento of the original dated August 13, 2010 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
- ↑ http://www.comfact.de/pdf/Comfact_Expertengespraech_Juma%20Boos_FINAL.pdf
