Amevida

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AMEVIDA SE

logo
legal form Societas Europaea
founding 1998 (predecessor CTD Innovationstechnologie im Dialog GmbH )
Seat Gelsenkirchen , North Rhine-Westphalia
management Matthias Eickhoff
Number of employees 2260 (2018)
sales EUR 60 million (2016/17)
Branch Call center
Website www.amevida.de

The AMEVIDA SE , formerly tectum , is a German call center operators based in Gelsenkirchen . The company is one of the largest owner-managed call center service providers in Germany and offers integrated customer contact management for large companies in the areas of sales, service and support. Amevida currently (2018) operates seven locations in North Rhine-Westphalia and employs 2260 people.

history

Founding by Hubertus Küpper

Hubertus Küpper, former board member of the Internet service provider Stollcom, took over in 1998 and after the bankruptcy of Stollcom AG Co. masterminded he built Stollcom call center in Dortmund . Together with Karl Ulrich Schönemeyer, he founded the CTD Innovationstechnologie im Dialog GmbH (later Tectum Customer Care Dortmund GmbH ). In 1998 the second branch of the company Delfon Kommunikationstechnologie GmbH (later Tectum Sales GmbH ), and in 2002 the company branch Data Contact GmbH (later Tectum Professional Services GmbH ) was founded. The three companies were merged in 2005 in the TECTUM Consulting GmbH & Co. KG group. In 2006 Tectum Customer Care Essen GmbH joined the group of companies; Tectum now operated call centers in Dortmund, Essen and Gelsenkirchen.

Participation through Quadriga, expansion, departure of the Küpper family

In 2007, the Frankfurt investment company Quadriga Capital took a stake in Tectum. From then on, the founding family Küpper and Quadriga Capital each held half of the new parent company Tectum Consulting GmbH . Hubertus Küpper remained CEO.

In 2009 Tectum opened another location in Oberhausen and expanded into international markets for the first time: The group took over Alex & Gross Communications GmbH in Schwetzingen and its subsidiaries in Belgium, Switzerland, Poland and Bulgaria. The Alex & Gross Communications GmbH changed its name to the tectum Business Solutions GmbH . While the European national companies now combined under Tectum Business Solutions GmbH mainly offered business-to-business services, the business was concentrated in Germany, via Tectum Customer Care Essen GmbH , Tectum Customer Care Dortmund GmbH and Tectum Professional Services GmbH was settled on call center services in the business-to-consumer area.

In the years from 2007 to 2012, Tectum was one of the ten largest call center operators in Germany with 1900 (2007) to 2800 (2012) employees. During this time, many companies in the call center industry came under public criticism for their behavior as employers. The Tectum group also acquired a bad public image. The allegations included very low pay for employees. According to the ver.di union , a total of 18 labor court proceedings were pending against the Tectum Group in 2008, and nine proceedings in 2009 until the end of April.

In 2010 the Küpper family sold their remaining company shares to Quadriga Capital. Theo Reichert was the CEO of the Tectum Group and, from June 2012, Andreas Alex (formerly Managing Director of Tectum Business Solutions GmbH ). The later Amevida owner Matthias Eickhoff joined the management team as CFO in June 2012 .

On December 7, 2012, the Essen District Court approved the group's application to initiate protective shield proceedings under insolvency law. In the course of the restructuring process, the management, in coordination with the works council, dismissed around 500 employees in order to ensure the continued existence of the group. Over 80 percent of all jobs in the region were secured and the locations were retained. The protective shield proceedings were successfully concluded in July 2013.

Realignment as Amevida

Matthias Eickhoff became the new managing director of Tectum in 2013. In the course of the realignment of the company, the ownership structure of the corporate group was reorganized: With effect from December 1, 2013, Tectum Consulting GmbH separated from its subsidiary Tectum Business Solutions GmbH . The business-to-business business of Tectum Business Solutions was continued as Axivas Deutschland GmbH by Quadriga Capital and Andreas Alex, while Eickhoff, now the sole owner of Tectum Consulting GmbH, took over the private customer business.

On June 1, 2014, Tectum Consulting GmbH transferred its operational business to the newly founded Amevida GmbH , whose managing director Matthias Eickhoff also became. The subsidiaries Tectum Professional Services GmbH , Tectum Sales GmbH and Tectum Customer Care Essen GmbH renamed Amevida Professional Services , Amevida Sales and Amevida Customer Care Essen .

At the end of September 2014, the Bochum call center company Sellgate GmbH was taken over by Dreicom GmbH (again sole shareholder Matthias Eickhoff). Until the merger of Dreicom GmbH with Amevida in 2018, the sister company Dreicom in Bochum and from 2017 in Düsseldorf acted as a subcontractor and personnel service provider for Amevida.

In 2015, the current (2018) structure and legal form of the company were created: Amevida Sales GmbH , Amevida Customer Care Essen GmbH and Amevida Professional Services GmbH merged with Amevida GmbH effective May 26, 2015 , and Amevida GmbH as of June 9, 2015 to Amevida SE .

In 2017, Amevida took over a call center in Düsseldorf from the previous operator Capita and opened the new company headquarters in Gelsenkirchen in the listed former administration building of Thyssen Draht AG .

As a result of the merger of the sister company Dreicom GmbH with Amevida SE in 2018 , all Dreicom employment relationships were transferred to Amevida ( Dreicom GmbH had 430 employees in the 2016/17 period ).

Business activity

Amevida operates call centers in North Rhine-Westphalia in Gelsenkirchen (two locations), Essen, Oberhausen, Bochum, Düsseldorf and Dortmund. Amevida also has a recruiting office in Gelsenkirchen.

The company handles customer contact management in the areas of sales, service and support mainly for IT and telecommunications companies, but also offers comparable services for business customers from the insurance and banking, energy, automotive and retail sectors. As part of this activity, Amevida accepts customer calls on behalf of business customers ( inbound ), calls customers and potential new customers ( outbound ), and takes on the so-called opt-in generation (obtaining legally correct consent from consumers to receive information e- Mails) and lead generation , i.e. the procurement of contact details for potential new customers, as well as retention management (customer recovery and customer loyalty). For customers from the manufacturing industry, Amevida takes on IT support for company employees when using the company's internal software and hardware.

In addition to traditional telephony, Amevida offers communication services via e-mail, web chat and co-browsing .

Amevida forms service specialists in dialogue marketing , merchants in dialogue marketing , staff for office management and IT system specialists from. In 2017, the company, with 47 trainees, was one of the five call center service providers with the most apprenticeships filled.

The company's efforts in terms of recruiting and including disabled employees were recognized in December 2018 with a nomination for the City of Oberhausen's Inclusion Prize.

Web links

Individual evidence

  1. ↑ a b Amevida homepage. About us. amevida.de, accessed on April 19, 2019 .
  2. ↑ a b c Amevida SE, Gelsenkirchen. Annual financial statements for the business year from 1.8.2016 to 31.7.2017. bundesanzeiger.de, August 16, 2018, accessed April 19, 2019 .
  3. ↑ Ranking Multichannel Contact Center 2018. ibusiness.de, accessed on April 19, 2019 .
  4. ↑ a b c Amevida merges with Dreicom GmbH. waz.de, June 15, 2018, accessed April 19, 2019 .
  5. ↑ a b Amevida homepage. Our locations. amevida.de, accessed on April 19, 2019 .
  6. ↑ Interview with Hubertus Küpper, CEO of Stollcom AG & Co. channelpartner.de, June 8, 1998, accessed on April 19, 2019 .
  7. ^ Tectum Customer Care Dortmund GmbH, Dortmund (iL). northdata.de, accessed on April 19, 2019 .
  8. ↑ a b Amevida Sales GmbH, Gelsenkirchen. northdata.de, accessed on April 19, 2019 .
  9. ↑ a b Amevida Professional Services GmbH, Gelsenkirchen. northdata.de, accessed on April 19, 2019 .
  10. ^ Tectum Consulting GmbH, Dortmund. Annual financial statements as of July 31, 2006. bundesanzeiger.de, June 6, 2008, accessed on April 19, 2019 .
  11. ^ Tectum Consulting GmbH, Dortmund. Annual financial statements as of July 31, 2007. bundesanzeiger.de, May 14, 2008, accessed on April 19, 2019 .
  12. ^ North Rhine-Westphalia. Interview with Christian Küpper, Managing Director of the TECTUM Group Gelsenkirchen, Dortmund and Essen. callcenterprofi.de, April 1, 2007, accessed April 19, 2019 .
  13. ^ Tectum Consulting GmbH, Gelsenkirchen. northdata.de, accessed on April 19, 2019 .
  14. ↑ Oliver Schmeer: Makers with corners and esprit. waz.de, December 5, 2007, accessed on April 19, 2019 .
  15. ↑ Alexander Jünger: Tectum Oberhausen officially opened. callcenterprofi.de, June 23, 2009, accessed April 19, 2019 .
  16. ↑ Alex & Gross Communications GmbH, Schwetzingen. Annual financial statements for the business year from January 1, 2008 to December 31, 2008. bundesanzeiger.de, March 29, 2010, accessed April 19, 2019 .
  17. ↑ Corinna Wnuck: Tectum takes over the Alex & Gross Group. finance-magazin.de, April 24, 2009, accessed April 19, 2019 .
  18. ^ Tectum Business Solutions GmbH, Schwetzingen. Annual financial statements for the business year from January 1, 2009 to July 31, 2009. bundesanzeiger.de, August 30, 2011, accessed April 19, 2019 .
  19. ↑ a b c Tectum Business Solutions GmbH, Schwetzingen. northdata.de, accessed on April 19, 2019 .
  20. ^ Tectum Consulting GmbH, Dortmund. Annual financial statements for the business year from 1.8.2010 to 31.07.2011. bundesanzeiger.de, October 15, 2012, accessed on April 19, 2019 .
  21. ↑ CallCenterProfi Ranking. callcenterprofi.de, accessed on April 19, 2019 .
  22. ↑ Ulrich Beiderwieden: Work in call centers: ver.di members give bad reports . In: The special - report of the special services department . No. 03, 2009, p. 14.
  23. ^ Günter Wallraff: Undercover. Report on the CallOn call center. zeit.de, May 24, 2007, accessed April 19, 2019 .
  24. ↑ Maren Martell: Operators benefit - employees don't. manager-magazin.de, February 17, 2009, accessed April 19, 2019 .
  25. ↑ Andre Fahnemann: Verheizt . In: The special - report of the special services department . No. 02, 2009, p. 11.
  26. ↑ ver.di information for employees at Tectum. (PDF) Info flyer. ver.di, 2009, accessed April 19, 2019 .
  27. ^ The Küpper family separates from the Tectum Group. onetoone.de, May 4, 2010, accessed on April 19, 2019 .
  28. ↑ Tectum Group completes strategic realignment. Press release. Tectum Group, June 29, 2012, accessed April 19, 2019 .
  29. ↑ Call center operator Tectum Group flees under protective umbrella. welt.de, December 7, 2012, accessed April 19, 2019 .
  30. ↑ Jörn Stender: Wave of layoffs hits Tectum workforce. derwesten.de, February 27, 2013, accessed on April 19, 2019 .
  31. ↑ Tectum Group successfully completes restructuring process. Press release. Tectum Group, July 30, 2013, accessed April 19, 2019 .
  32. ↑ Tectum announces completion of the renovation. onetoone.de, July 30, 2013, accessed on April 19, 2019 .
  33. ↑ a b Tectum focuses on the range of services and addressing the market. Press release. Tectum Group, September 11, 2013, accessed April 19, 2019 .
  34. ↑ a b Tectum Consulting GmbH, Dortmund. Annual financial statements for the financial year from January 1, 2013 to December 31, 2014. bundesanzeiger.de, March 3, 2016, accessed April 19, 2019 .
  35. ↑ Alexander Jünger: Tectum is repositioning itself. callcenterprofi.de, December 11, 2013, accessed April 19, 2019 .
  36. ↑ Amevida GmbH, Gelsenkirchen. northdata.de, accessed on April 19, 2019 .
  37. ↑ Alexander Jünger: Call center service provider Tectum is now called Amevida. callcenterprofi.de, July 2, 2014, accessed April 19, 2019 .
  38. ↑ Amevida Customer Care Essen GmbH, Essen. northdata.de, accessed on April 19, 2019 .
  39. ↑ Sellgate Germany GmbH, Cologne. northdata.de, accessed on April 19, 2019 .
  40. ↑ Dreicom GmbH, Gelsenkirchen. northdata.de, accessed on April 19, 2019 .
  41. ↑ Amevida on course for growth. Press release. Amevida SE, September 19, 2014, accessed April 19, 2019 .
  42. ↑ Michaela Kreuzpointner: Amevida GmbH merges with Amevida SE. callcenterprofi.de, July 1, 2015, accessed on April 19, 2019 .
  43. ↑ Alexander Jünger: Amevida takes over the Düsseldorf call center location from Capita. callcenterprofi.de, March 2, 2017, accessed April 19, 2019 .
  44. ↑ Inge Ansahl: The headquarters of the call center giant Amevida has moved. waz.de, June 30, 2017, accessed April 19, 2019 .
  45. ↑ Amevida homepage. Amevida Recruiting Office Gelsenkirchen. amevida.de, accessed on April 19, 2019 .
  46. ↑ Amevida homepage. Our industry solutions. amevida.de, accessed on April 19, 2019 .
  47. ↑ Amevida homepage. Call center inbound. amevida.de, accessed on April 19, 2019 .
  48. ↑ Amevida homepage. Call center outbound. amevida.de, accessed on April 19, 2019 .
  49. ↑ Amevida homepage. Call center solutions for industry. amevida.de, accessed on April 19, 2019 .
  50. ↑ Amevida homepage. Call Center Technology 3.0 - The WRAP. amevida.de, accessed on April 19, 2019 .
  51. ↑ Alexander Jünger: Call centers rely on trainees. callcenterprofi.de, August 14, 2018, accessed April 19, 2019 .
  52. ↑ Amevida homepage. Working with a handicap. amevida.de, accessed on April 19, 2019 .
  53. ↑ Diego Tenore: City of Oberhausen recognizes outstanding inclusion. nrz.de, December 16, 2018, accessed April 19, 2019 .