Room service (hotel)

A pasta dish in a hotel room ordered through room service

Room service (also English room service [ ˈru̇m ˈsər-vəs ] Listen ^?^/^I ) is an umbrella term for services in the hospitality industry that are offered in hotels of high categories in the respective room of a guest. The term was established in 1916.

Categorization

In Germany , the German Hotel and Restaurant Association defines the categorization of accommodation establishments. Accordingly, a four-star accommodation must offer 24-hour room service for ordering food and drinks or a minibar for all rooms.

Personal room service

food and drinks

In some hotels, food and drinks can be ordered to the room by calling the reception . Occasionally there is a special menu in the room. The ordered food and drinks are prepared by the hotel kitchen and then brought to the guest's room. Either a tip is expected for this, or it is included as a service charge in the higher menu prices.

Other services

Other forms of personal room service are, for example, massages on a mobile massage table or manicures or foot care in the room.

Contactless room service

A contactless form of room service is the provision of a minibar in the guest's room.

Literature and Sources

Harald Dettmer, Klaus Steffens: Business studies for hotels and restaurants . 9th edition. Verlag Handwerk und Technik, 2011. ISBN 9783582496119 .
Jan-Gisbert Schultze: Diagnosis of the strategic need for action for hotel chains . Bern , 1993. ISBN 3-258-04807-X .

Web links

Commons : Room Service - Collection of pictures, videos and audio files

Individual evidence

↑ ^a ^b Entry "room service" in the online version of Merriam-Webster's Collegiate Dictionary , accessed November 30, 2019.
↑ Antje Rathsmann: The hotel industry - not only a major service provider for tourism, but also part of the cultural environment. Representation using the example of Germany and Great Britain. Dissertation, University of Trier , 2002. Pages 8-10, 107.
↑ Article “What stars tell: What hotel stars mean differs from country to country. In Germany, however, there are clear rules. ”In the Süddeutsche Zeitung of May 17, 2010, accessed on November 30, 2019.

[MW-1] Entry "room service" in the online version of Merriam-Webster's Collegiate Dictionary , accessed November 30, 2019.

[2] Antje Rathsmann: The hotel industry - not only a major service provider for tourism, but also part of the cultural environment. Representation using the example of Germany and Great Britain. Dissertation, University of Trier , 2002. Pages 8-10, 107.

[3] Article “What stars tell: What hotel stars mean differs from country to country. In Germany, however, there are clear rules. ”In the Süddeutsche Zeitung of May 17, 2010, accessed on November 30, 2019.