ACT!

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ACT!
Basic data

developer swiftpage
Publishing year 1987
Current  version 22.3
( January 17, 2020 )
operating system Windows SaaS
category CRM
License proprietary
German speaking Yes
act.com

Act! is a customer relationship management software (CRM) which is used to store all communication with customers and interested parties centrally in a single database that is accessible to many users. Act! integrates with Microsoft Word and Outlook (and also with other software products) in order to generate e-mails and form letters and to track the communications carried out. Act! is distributed by Sage and has over 2.7 million registered users and more than 41,000 corporate customers.

history

Conductor Software was founded in 1986 in Dallas by Pat Sullivan and Mike Muhney. The Act! was published in 1987, making it one of the first software products in the CRM category. The original name of the software was Automated Contact Tracking , but it quickly became Act! further developed. During this time, the company name (company) was changed to Contact Software International . Contact Software International was sold to Symantec in 1993. In 1999 it was sold to SalesLogix and renamed to Interact Commerce. This was acquired by Sage in 2001 for approximately $ 260 million.

New versions of Act! are developed in Scottsdale and Lawrenceville . The current version is Act! 2014 (16).

Awards

  • Act! 10 was tested in the 6/08 issue of the computer magazine PC Magazin and rated “very good” with the conclusion “Act 10 leaves a good impression as a CRM program”.
  • Act! 11 was tested in the 7/09 issue of the computer magazine Business & IT and rated “very good”.
  • Act! 2010 was also nominated in 2010 by the Initiative Mittelstand for the “IT Innovation Prize”.
  • Act! 2010 was tested in the 1/11 issue of the computer magazine Business & IT and rated “very good”.

Overview

  • 1986 Pat Sullivan & Mike Muhney found Act!
  • 1987 The first ( MS-DOS based) version is published
  • 1991 Act! is published for the first time for the Windows platform
  • 1993 Act! is taken over by Symantec
  • 2000 Act! is being bought back by Pat Sullivan / SalesLogix (company name was later changed from SalesLogix to Interact Commerce Corporation)
  • 2000 PDA support is integrated
  • 2001 The Sage Group purchases Interact Commerce Corporation
  • 2004 Act! is being revised based on Microsoft SQL Server and .NET
  • 2005 Possibility for web-based access
  • 06/2005 Publication of Act! 7 Standard or Act! 7 Professional in German language version
  • 05/2006 Publication of Act! 8 Basic or Act! 8 Professional in German language version
  • 03/2007 Publication of Act! 9 or Act! 9 Premium in German language version
  • 02/2008 Release of Act! 10 or Act! 10 Premium in German language version
  • 02/2009 Release of Act! 11 or Act! 11 Premium in German language version
  • 05/2009 Publication of Act! 11 Premium for Web in German
  • 03/2010 Publication of Act! 2010 or Act! 2010 Premium in German language version
  • 02/2011 Act! 2011 Pro, Act! 2011 Premium and Act! 2011 Premium Web in German language version
  • 02/2011 Release of Sage Mobile for Act!
  • 02/2013 Act! is sold to Swiftpage
  • 10/2013 Act! Version 16 released

Product details

Editions

Act! is available in three different editions:

  • Act! Pro Uses Microsoft SQL Server 2008 Express and is limited to 10 active users.
  • Act! Premium: Uses either Microsoft SQL Server 2008 Express or 2008 Standard. The Express Edition is for small and medium-sized businesses with less than 30 users. The SQL 2008 Standard Edition uses a multiprocessor system and the complete main memory and can therefore be used for installations with more than 30 users.
  • Act! Premium for Web also uses Microsoft SQL Server 2008 Express or 2008 Standard. The Premium Web Edition allows the use of Act! using a browser ( Microsoft Internet Explorer or Mozilla Firefox ).
  • Sage Mobile for Act! allows data to be exchanged between the Act! installation and mobile devices via an online service . This also enables access to the data via a browser.

Functions

  • Contact management: Central storage of contact data for anytime access by all employees of a company. Can be used out-of-the-box or customized.
  • Calendar: planning activities (calls, meetings, tasks, etc.) and managing daily tasks with calendars and task lists.
  • Communication: Integrates directly into Microsoft Outlook or Microsoft Word in order to generate e-mails and form letters and to track the communications carried out.
  • Sales opportunities: Different details of the sales opportunities allow a central overview, individual filters, comprehensive evaluations and the transfer to Microsoft Excel for further analyzes
  • Cockpit: The main information and activities are graphically displayed in the cockpit.
  • Reporting: Individual evaluations of the existing contacts and sales opportunities can be created with the integrated report generator.
  • Synchronization: Act! synchronizes contact data with other branches or offline users with the help of the specially integrated synchronization mechanism. In addition, data can be synchronized with Microsoft Outlook , Palm , Windows CE and Blackberry devices.
  • Company: Introduction of the concept with version 8

partner

Act! is supported in Germany and Switzerland by over 100 certified Act! Partners. In addition, some of these partners offer additional add-on solutions and thus expand the standard functions of Act! clear.

Web links

Individual evidence

  1. ↑ help.act.com .
  2. ↑ Bloomberg: Company Overview of Contact Software International Inc
  3. ^ Catherine Greenman: Technology Briefing: Software; Sage Buys Interact Commerce . In: The New York Times . March 29, 2001, ISSN  0362-4331 ( nytimes.com [accessed January 19, 2020]).
  4. ↑ Sage streamlines its portfolio and focuses on its core business . Say . Retrieved February 19, 2013.
  5. ↑ Swiftpage integrates Act! Ver 16 . IT sales & consulting agency GmbH. Archived from the original on March 9, 2014. Retrieved March 9, 2014.