International Business School of Service Management

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International Business School of Service Management
logo
founding 2003 (founding company established)

State-recognized private university of applied sciences from 2007 to 2014

Sponsorship Private
place Hamburg
country Germany
president Odd Gisholt (President until 2014)

Michael René Weber ( Chancellor and Managing Director)

Students 74 Status: WS 2012/13
Website www.iss-hamburg.de

The International Business School of Service Management (ISS) is an education and consulting company based in Hamburg . From 2007 to 2014, the ISS was a state-recognized private university of applied sciences , which was the first institution in Germany to offer FIBAA-accredited in- service training for a Master of Business Administration or Bachelor in service management . From 2010 onwards, a Bachelor of Arts (BA) degree in business administration with a focus on service management could be completed. In November 2013, teaching was stopped due to insufficient student numbers.

The ISS continues to offer certificate courses, seminars and training courses for professional development, organizes workshops and specialist conferences and provides consulting services for companies and organizations.

history

The ISS International Business School of Service Management is a spin-off of the MarketingAkademie Hamburg , a consulting and training service provider for commercial enterprises. In connection with the economic importance of services in the service society and their scientific treatment in the emerging field of service science, the university's study program should create a corresponding academic training program for managers in this area. The ISS went out at the Marketing Academy Hamburg built power range Service Academy forth, under which open seminars as well as German and English training courses in the field of service management offered. Specialists and executives from the field of technical services / maintenance of technical devices were able to train themselves here in part-time courses such as “Project Manager Service”, “Logistics Manager Service”, “Service Manager” and “Specialist Service”. The company contacts of the MarketingAkademie were used for the construction and expansion of the ISS, as well as the premises of the training service provider on Hans-Henny-Jahnn-Weg in Hamburg-Uhlenhorst .

Exterior view of the ISS

In 2005, the sponsoring company of the university was registered as the founding company for the establishment of the ISS International Business School of Service Management GmbH and, after completion of the founding process, renamed the ISS International Business School of Service Management GmbH in 2006 . In 2006, the ISS applied for state recognition, which was granted on February 13, 2007. The founding president was Klaus W. Röben, Michael René Weber acted as managing director.

State-recognized university of applied sciences from 2007 to 2013

The Service Management MBA program started on January 4, 2008; From 2009, the maintenance specialization was offered for the course. As part of the “Top Executive Program” (TEP) mentoring program, representatives of the business world made themselves available as mentors for the MBA students. The ISS worked together with the Fraunhofer Institute for Material Flow and Logistics ( IML ) and the Forum Vision Maintenance eV , an interest group of managers in the field of industrial maintenance, to profile the course, which specializes in service and maintenance management in the industrial sector .

On June 26, 2010, the first students of the bachelor's degree with a focus on service and maintenance management began their studies at the ISS. In the same year, the ServiceAkademie of the MarketingAkademie Hamburg mentioned above , in which non-academic extra-occupational training courses were offered, was organizationally assigned to the ISS.

As of 2011, two additional MA programs (Master of Arts) specializing in International Marketing, Sales and Relationship Management and International Management and Service Operations were also accredited.

From summer 2012 a study visit to the Institute of Management Technology in Ghaziabad, India was part of the MBA study program. Also in 2012 began a cooperation with the Viennese study center Hohe Warte , within the framework of which the ISS in Vienna offered the BA course "Management and Service Competence".

In cooperation with the vocational school H20 Bramfelder See , from March 2013 ISS and H20 jointly developed a double-qualifying vocational study program at the University of Applied Sciences, in which commercial vocational training was completed in parallel to the BA course in service management.

In December 2013, the management of the ISS decided to discontinue the master’s and bachelor’s courses in view of the low number of students and not to apply for the renewal of state recognition as a university of applied sciences due in summer 2014.

Training and advisory institute from 2014

After the university was closed, the ISS continued its activities as a provider of further training events and consulting services. International Services and Solutions GmbH has been the supporting company since then .

activity

Activity as a technical college

Structure of the university

The founding president Klaus W. Röben was succeeded as presidents of the ISS by professors Andreas Winkler and Odd Gisholt. Odd Gisholt held the office until the university closed. The university senate consisted of the university management, teaching staff and students. Managing Director and Chancellor Michael René Weber was responsible for the day-to-day business and administration of teaching. Together with the president, he was in charge of the university administration. The ISS's own "ISM International Institute of Service Management" bundled the university's research activities.

The Scientific Advisory Board advised the university management on teaching and research activities at the ISS Hamburg and their practical relevance. In addition to two professors from other universities, the committee also included two executives from the field of service management. Companies and associations that supported the ISS were represented on the Economic and Funding Advisory Board.

Degree programs and specializations

The ISS Hamburg offered a business degree with a focus on service management. The bachelor's degree could be completed part-time (study duration eight semesters including practical project) with face-to-face and self- study phases as well as a dual study with parallel training in a company (study duration six semesters).

The MBA program, initially part-time and later also available as a dual degree (study duration four or six semesters), was held entirely in English, followed the blended learning approach and was also carried out in face-to-face and self-study phases. Some of the presence blocks were held at external cooperation partners or at the teaching facilities by visiting professors, for example at the Dublin Business School , the University of Karlstad , the Dortmund Fraunhofer Institute for Material Flow and Logistics and the Institute of Management Technology in Ghaziabad .

The master's programs “International Marketing, Sales and Relationship Management” and “International Service and Operations Management” were designed to run for 32 months or 24 months on a part-time basis.

This in cooperation with the Vocational School H20 Bramfelder lake offered BA Professional Studies Service Management led by 2.5 years to a CCI -Berufsabschluss as office , event or sports and fitness administrator / clerk or businessman / woman in the healthcare and closed by four years with a Bachelor of Arts.

Accreditation

The Bachelor, Master and MBA courses were accredited by FIBAA . The Bachelor program was also certified by the Association for Service Management International (AFSMI), the global professional and interest group for specialists and managers in the high-tech service industry.

Further training offers and services

The ISS continued its work as a training service provider even after the university closed its doors. Certificate courses, open seminars and company-specific training programs (“corporate programs”) designed according to company requirements in German and English are offered, as well as consulting services for companies and organizations. The thematic focus of the teaching and advisory services is on the analysis, conception, implementation, marketing and management of service offerings as well as on coping with transformation processes ( digital change , servitization ) in this area.

The specialist conferences and workshops organized by the ISS include regular events for the Spectaris industry association and the TrendWorkshop Service that takes place annually in Hamburg .

research

In September 2009, the first research publication was published with the study "Future Service Management". From 2008 to 2014 the ISS and the research institute ISM associated with the ISS took part in various joint research projects and studies that were funded by the federal ministries BMBF and BMWi and focused on service topics. ISS employees were also involved in numerous scientific publications, among other things on the modeling of business processes in the service area and servitization.

Web links

Individual evidence

  1. ^ Extract from the commercial register of UPI Unternehmensprojekte International GmbH (former founding company for the establishment of the ISS International Business School of Service Management gGmbH). www.online-handelsregister.de, accessed on February 29, 2020 .
  2. ↑ a b c d e ISS homepage. www.iss-hamburg.de, accessed on February 29, 2020 .
  3. ↑ http://www.iss-hamburg.de/de/ueber-uns/dozenten/professoren/prof-dr-odd-gisholt/
  4. ↑ Federal Statistical Office: Number of students by type of university, state and university, WS 2012/13, pp. 66–113 (accessed on November 3, 2013)
  5. ↑ a b A milestone in further training in service management . In: Service Today . No. 2, 2006, p. 1.
  6. ↑ Anke-Sophie Meier: Elitist and expensive - the exclusive schools for managers . In: world . No. March 9, 2011.
  7. ^ Christiane Langrock-Kögel: The service providers. A small private university in Hamburg runs the only MBA course in service management . In: Süddeutsche Zeitung . No. 10 October, 2009, p. V2 / 11.
  8. ↑ Birte Schmidt: Student, company founder, shop operator - and all of that at the age of only 20 . In: Hamburger Abendblatt . No. 17th December, 2011.
  9. ↑ a b c Brochure: Master of Business Administration (MBA) Service Management. (PDF) www.iss-hamburg.de, accessed on February 29, 2020 .
  10. ^ Chan Sidki-Lundius: Bundesliga and Bachelor . In: Hamburger Abendblatt . No. 9 February 2013, p. 2.
  11. ↑ Björn Jensen: Zafer Kir in action for cracks and Turkey . In: Hamburger Abendblatt . No. November 19, 2011.
  12. ↑ a b c Brochure: Bachelor of Arts (BA) Service Management. (PDF) www.iss-hamburg.de, accessed on February 29, 2020 .
  13. ↑ a b No more lectures: Hamburg University ISS ceases operations . In: Hamburger Abendblatt . No. 7 November, 2013, p. 15.
  14. ↑ Overview of services. www.iss-hamburg.de, accessed on February 29, 2020 .
  15. ^ Gerhard Ernst: On the way to a service science (lecture at the event "Services - Science and Research, Work and Innovation" of the association "Humane Design of Work and Life eV"). (PDF) hda-online.net, October 18, 2018, accessed on February 29, 2020 .
  16. ↑ Christoph Kleppel, Dirk Siegel, Walter Ganz (eds.): Impulse group for services in the “Partners for Innovation” initiative. Services Made in Germany - Shaping the future with innovative services . Fraunhofer IRB-Verlag, Stuttgart 2005, ISBN 3-8167-6857-1 , 4.4.3 Pioneering activities: Services Science, p. 57 ( [1] [PDF]).
  17. ^ Gerhard Ernst, Klaus Zühlke-Robinet: Services - science and research, work and innovation . Nomos-Verlag, Baden-Baden 2018, ISBN 978-3-8487-5033-7 , 7.2.4 Science and education policy as part of service policy, p. 249 ff . ( [2] ).
  18. ↑ MarketingAkademie: Training courses for perfect service in the service of the customer . In: world . No. April 17th, 2002.
  19. ↑ Performance pays off . In: Service Today . No. 06, 2003, p. 94.
  20. ↑ a b FIBAA accreditation report on the Master's degree in Service Management at the International Business School of Service Management (pages 8, 17). (PDF) fibaa.org, accessed on March 6, 2020 .
  21. ^ Extract from the commercial register of the Marketing Akademie Hamburg René Weber GmbH (later UMS GmbH). www.online-handelsregister.de, accessed on March 6, 2020 .
  22. ↑ a b excerpt from the commercial register of the International Business School of Service Management GmbH (later UPI Unternehmensprojekte International GmbH). www.online-handelsregister.de, accessed on March 6, 2020 .
  23. ↑ Frank Fladerer: The first courses for maintenance engineers are on the home straight. www.blebetr.com, November 20, 2008, accessed March 6, 2020 .
  24. ↑ With your own mentor in top management. academicworld.net, July 1, 2011, accessed March 6, 2020 .
  25. ↑ Enthusiasm for service - the Service MBA course with a focus on maintenance in Hamburg . In: Maintenance . No. April, 2009, p. 12.
  26. ↑ A small written question from Member of Parliament Sebastian Kühn and answer from the Senate. (PDF) Subject: Private universities and in-service learning (page 18). www.buergerschaft-hh.de, January 19, 2010, accessed on March 6, 2020 .
  27. ↑ Reasons for the MA: Why you have come to the right place. Customers, awards, network. www.marketingakademie.de, accessed on March 6, 2020 .
  28. ↑ a b FIBAA accreditation report for the master’s program in International Marketing, Sales and Relationship Management. (PDF) fibaa.org, accessed on March 6, 2020 .
  29. ↑ a b Brochure: Master of Arts (MA) International Marketing, Sales and Relationship Management. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  30. ↑ a b Brochure: Master of Arts (MA) International Management and Service Operations. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  31. ↑ a b Overview of ISS MBA and Master’s courses - October 2013. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  32. ^ The IMT-ISS Joint MBA - With a focus on specializations in the field of Service Management . (PDF) In: Radius (Newsletter of the Institute of Management and Technology Ghaziabad) . 1, No. 1, October 2012, p. 7.
  33. ^ Franziska Wille: ISS goes India. With the MBA course with India option. Press release. ISS International Business School of Service Management, June 22, 2012, accessed March 6, 2020 .
  34. ^ Franziska Wille: ISS goes Vienna: The ISS International School of Service Management cooperates with the Vienna Study Center. Press release. ISS International Business School of Service Management, September 20, 2012, accessed March 6, 2020 .
  35. ↑ absolventen.at Informationsdienstleistungs GmbH (ed.): HAK / HBLA / HLW career guide 2013 . Linz 2013, ISBN 978-3-9503435-4-0 , SHW Study Center Hohe Warte, p. 82 ( [3] ).
  36. ↑ a b Sven Astheimer: The three-time student . In: FAZ . No. 108, May 2013, p. C8.
  37. ↑ Professional degree in event management. www.cimunity.com, February 4, 2013, accessed March 6, 2020 .
  38. ↑ a b Flyer: Professional degree in office management. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  39. ↑ a b Flyer: Professional degree in event management. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  40. ↑ a b Flyer: Professional studies in sport and fitness management. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  41. ↑ a b Flyer: Professional studies in health management. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  42. ↑ International Business School of Service Management. www.edarabia.com, accessed March 6, 2020 .
  43. ↑ Christiane Kling-Mathey: Wissenschaftsrat: Decisions in two procedures of institutional accreditation. idw-online.de, January 27, 2014, accessed on March 6, 2020 .
  44. ^ Draft budget for the Free and Hanseatic City of Hamburg 2015/16. Section 3.2 Authority for Science and Research (page 21). uni-hamburg.de, January 27, 2014, accessed on March 6, 2020 .
  45. ↑ ISS service brochure , October 2013. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  46. ↑ ISS service brochure , October 2015. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  47. ↑ Daniel Schultheiß, Michael René Weber: “We still have a lot to do!” . In: Maintenance . No. 07, December 2016, p. 8.
  48. ↑ Trend workshop service, 3.6.2016. (Program of a workshop organized by the ISS). www.instandhaltung.de, accessed on March 6, 2020 .
  49. ↑ Imprint. (PDF) www.iss-hamburg.de, accessed on March 6, 2020 .
  50. ↑ Excerpt from the commercial register for International Services and Solutions GmbH. www.online-handelsregister.de, accessed on March 6, 2020 .
  51. ↑ Board Members. In: CDS International: 2009 Annual Report, p. 11. CDS International Inc., accessed on March 14, 2020 .
  52. ↑ Partnership sealed: ISS Hamburg and Hamburg @ work sign cooperation agreement . In: ServISS-Pilot-Newsletter of the International Business School of Service Management . March 2012, p. 3.
  53. ^ Klaus W. Röben: ISS courses in service management with a specialization in maintenance management. (PDF) Lecture at easyFairs Maintenance Dortmund. International Business School of Service Management, October 25, 2010, accessed March 13, 2020 .
  54. ↑ Seminars. www.iss-hamburg.de, accessed on March 13, 2020 .
  55. ↑ Certificate courses. www.iss-hamburg.de, accessed on March 13, 2020 .
  56. ↑ Just what we need . In: Maintenance . No. 02, 2013, p. 8.
  57. ↑ Daniel Schultheiß, Michael René Weber: We still have a lot to do. www.instandhaltung.de, December 6, 2016, accessed on March 13, 2020 .
  58. ↑ Michael Braun: Service Management: What will seminars have to do in the future? . In: Service Today . No. 3, 2019, p. 94.
  59. ↑ Harriet Lemcke: On the hunt for the service pearls . In: ServISS Pilot . No. 06, 2011, p. 3.
  60. ↑ Advice. www.iss-hamburg.de, accessed on March 13, 2020 .
  61. ↑ With the ServiceCompass for a 360-degree view . In: Maintenance . No. 04, 2013, p. 8.
  62. ↑ Topic overview. www.iss-hamburg.de, accessed on March 13, 2020 .
  63. ↑ Conferences and workshops. www.iss-hamburg.de, accessed on March 13, 2020 .
  64. ↑ ISS Spectaris Service Conference 2020. www.iss-hamburg.de, accessed on March 13, 2020 .
  65. ↑ Michael René Weber, Hans Walter Fuchs: Smart Services - Raising Potential through Digital Business Models. (PDF) Follow-up to the workshop. www.spectaris.de, May 8, 2019, accessed on March 13, 2020 .
  66. ↑ Spectaris Service Conference: Servitization - a new business model is taking hold. 27.3. until March 28, 2019. www.spectaris.de, accessed on March 13, 2020 .
  67. ↑ ISS TrendWorkshop Service (TWS). www.iss-hamburg.de, accessed on March 13, 2020 .
  68. ↑ T. Böhmann, N. Bremerich, W. Taurel: Future Service Management: The Executive Agenda for Achieving Superior Service Performance . Books on Demand GmbH, 2009, ISBN 978-3-8391-0557-3 ( [4] ).
  69. ↑ C. Zangemeister (Ed.): With intelligent technology for new services for seniors (MIDIS) . Z&P Zangemeister & Partner, Winnemark 2012, ISBN 978-3-8482-0616-2 ( [5] ).
  70. ^ The economic potential of the Internet of Services. (PDF) Study on behalf of the BMWi (November 2009). Retrieved March 21, 2020 .
  71. ↑ Joint project "Strengthening productivity management for industrial services" (PROMIDIS). (PDF) Joint project in the BMBF funding priority “Productivity of Services” (duration 2012–2015). Retrieved March 21, 2020 .
  72. ↑ Joint project PROMIDIS started . In: Industrial Engineering & Maintenance . No. 18 February 2013, p. 9.
  73. ↑ A. Zolnowski, M. Semmann, T. Böhmann: metamodel for Representing Service Business Models . (PDF) In: Proceedings of SIGSVC Workshop, paper 477 . 2011.
  74. ↑ T. Böhmann, M. Warg, P. Weiß: Service-oriented business models: Implement successfully . Springer Gabler, Heidelberg 2013, ISBN 978-3-642-41624-8 ( [6] ).
  75. ↑ A. Zolnowski, T. Böhmann: Business modeling for services: Current state and research perspectives . (PDF) In: AMCIS Proceedings . 2011.
  76. ↑ A. Zolnowski, M. Semmann, T. Böhmann: Introducing a co-creation perspective to service business models . In: Proceedings of the 4th International Workshop on Enterprise modeling and Information Systems Architectures (EMISA) . 2011, pp. 243-248.
  77. ↑ A. Zolnowski, C. White: Customer Integration in Service Business Models . In: Proceedings of the Annual Hawaii International Conference on System Sciences . 2013, pp. 1103–1112.
  78. ↑ A. Zolnowski, C. White, T. Böhmann: Representing Service Business Models with the Service Business Model Canvas - The Case of a mobile payment service in the Retail Industry . In: Proceedings of the Annual Hawaii International Conference on System Sciences . 2014, pp. 718-727.

Coordinates: 53 ° 34 '46.8 "  N , 10 ° 0' 50.7"  E