KONTES

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KONTES is the project and later application name for a data processing system from Deutsche Telekom AG and the former Deutsche Bundespost . The abbreviation KONTES stands for " Customer-oriented redesign of subscriber services with the use of data processing systems ". KONTES based on an MVS - / OS / 390 - mainframe from IBM and comprises a plurality of sub-applications .

Partial applications

KONTES-ANDI (registration service)

ANDI is the partial application of the registration service at that time. This can be used to order or cancel new telephone connections and to enter and change customer data. ANDI went into operation around June 1979 and is still in active use today. However, today ANDI is used almost exclusively by the back office / 2nd level; Active sales ( Telekom shops , specialist shops, etc.) work with a front-end that accesses KONTES via interfaces . ANDI also accesses the switching technology via an interface (BFU, operations management converter) , for example to make changes to performance features . ANDI communicates with the BFU approx. Every 15 minutes, so that via ANDI you are able (with existing wiring) to switch or deactivate a pure telephone connection (without DSL or even Entertain) in a maximum of 15 minutes.

KONTES-ORKA (local cable connection)

ORKA manages all databases of the access network of Telekom as wiring configurations, cable lengths, free pairs and much more. When a new telephone connection is ordered, ORKA automatically determines a possible line routing. The ORKA data are also decisive for the availability of T-DSL . The online availability check also uses this data (via the ADSL server system / FlexProd and several interfaces). ORKA went into operation almost simultaneously with ANDI. Lines in the connection network that do not touch the access network are not recorded in ORKA, but in the REBELL application.

KONTES-REDI (invoice service)

The invoice is generated automatically via REDI using the KONTES data and unit information from the digital switching technology. In the days of analog switching technology, this data was entered manually. REDI was one of the last sub-applications to go live.

Update: This application no longer exists, it has been replaced by "Spring Redi3". Redi3 formats the data and forwards it to the FAKT application.

KONTES-FAKT (invoicing)

FAKT is a table-controlled billing system.

Table-controlled means that data processing in the system is carried out using tables. Each order or each communication data record is stored in the form of a line in one or more tables. Each product is stored in the form of a row in several tables.

In the case of invoice writing runs, the programs call up these lines one after the other from certain tables and process them into individual invoice items. These invoice items are in turn stored in several tables. The entire invoice of a recipient is now compiled from all invoice items for an invoice.

This process takes place in a so-called batch run for all recipients in a sending group. There are 20 such sender groups and thus 20 days a month on which invoices are printed. The sender group is automatically assigned to a customer when a new customer is created in the systems. This ensures that both the print shop and the accounting department are evenly utilized.

KONTES-BUDI (book service)

BUDI was responsible for maintaining the phone book entries and, as a database, for the information service. BUDI has now been replaced by the Prokom application.

KONTES-FEDI (telephone interference suppression service)

FEDI was the application of the telephone interference suppression service of that time to record faults from telephone subscribers and to forward them in paper form to the responsible technicians . FEDI never went live. In the early 1990s, the StöBTS system was introduced for this purpose, which was replaced by the successor applications SMILE (for private customer service) and TESY (for business customer service) at the end of the 1990s , which in turn were partly replaced in 2005 by SKS-WMS (workflow management system; based on Remedy ARS ).

KONTES-AUDI (information service)

AUDI was designed for the telephone directory service of that time and went into operation together with BUDI in 1980. AUDI has been replaced by other applications for some time. The ordering and changing of phone book entries took place later using the Redak98 application, which was integrated into FrontEnd 2000 via a web frontend. The book entries are currently being created and changed using the ProKom application, which is also integrated into FrontEnd 2000 and CRM-T via a web interface.

service

Since KONTES was designed for an OS / 390 mainframe in the 1970s, almost nothing has changed in the terminal operation that was typical at the time . Today, however, a software emulation is used instead of hardware terminals , with which one connects to a KONTES proxy.

The actual operation of the KONTES applications takes place via so-called transaction codes (TAC), with which defined functions and input masks are called up. The ORKA-TAC OA31 , for example, calls up the search mask in order to display the cable routing using a cable designation. AP, on the other hand, calls up the search mask in order to search for a customer using customer data and then process his products (order processing products), IT (information subscriber connection), etc.

Others

  • Maintenance and administration is now carried out by Deutsche Telekom Technik GmbH.
  • Before the introduction of ORKA, the cable routing was written on index cards, the so-called number cards, together with the customer address, and managed at the switching stations, which are mostly located at the building district level.
  • Due to the high operating costs, Deutsche Telekom has tried several times to convert the KONTES system into a more contemporary architecture .
  • KONTES forms the backbone of Deutsche Telekom.

See also

  • ADSL server system The online availability check accesses the ORKA data via the ADSL server system and several interfaces.

Web links