Responsibility Finder

from Wikipedia, the free encyclopedia

Responsibility finders are applications that determine the responsible organization for a content and an area . The responsibility finders define the facility based on the factual and local responsibility . Responsibility finders are thus a kind of guide for citizens, companies and administration. In the context of public administration , these systems are also referred to as authorities 'directories, authority finders or citizens' services. Authority directories are pure lists of authorities, authority finders are specialized responsibility finders for locating authorities and Citizens Service places the provision of services and information for citizens in the foreground.

Responsibilities help with organization and structuring. The responsibility finder allows you to query and navigate within these structures. The basic structure is used in the most varied of technical and regional contexts and with different levels of detail and quality.

application

Responsibility finders are used in different contexts. Most of these applications are integrated into portals . Examples are the service portals of the federal states and municipalities. The systems are also used by companies on the intranet as part of information and knowledge systems . The information from responsibility finders can also be integrated into specialist applications .

construction

Responsibility finders consist of content with different levels of detail. The core element are the organizations with their communication channels, addresses and opening times. For the structuring, these are divided according to the content-related responsibility and processing. The services represent the product for the interests of the customer. The first challenge is therefore the determination of the appropriate service. A service catalog (LeiKa) was created for the administration , which summarizes the services in the public interest. Further differentiations can be made based on the local assignment. This is mostly based on the local authorities or postcode areas. Further criteria are possible for local and organizational differentiation.

Various services and related areas and organizations can be summarized in life situations . This could be a wedding, a birth or a move, for example. Bundle for businesses analog business situations benefits.

Additional components such as legal bases, fees and electronic services can supplement the responsibility finder in extensive information systems.

Technological options

In addition to the paper or book-based form, five technological options can be determined for the responsibility finder.

This includes:

  • directory-based responsibility finder,
  • Websites and CMS-based responsibility finder,
  • Jurisdiction search engine,
  • Wiki-based responsibility finder and
  • the responsibility finder as a mediation service.

In practice there are all variants and their mixed forms. The different approaches have advantages and disadvantages.

The directory-based responsibility finder stores the information in a structured form over the long term and links the entries with one another. This results in precise and structured information. CMS-based approaches put the descriptive text in the foreground. They enable an exact and flexible representation without quick and structured results. Responsibility search engines use the content of the administration portals to search for local and factual responsibilities. The indexing can be set up quickly, but the presentation of the results is imprecise. Wiki-based technologies enable the content of responsibilities to be created openly. In most cases, there is no structure for clear assignments. The switching service works as a distributor. The inquiries are forwarded to the relevant portal or the local responsibility finder based on firmly defined search criteria. The switching service is therefore heavily dependent on the quality of the other systems.

realization

The implementation of modern responsibility finders is complex. On the one hand, this concerns the summary and harmonization of the various information and structures, including their quality and resilience. On the other hand, the technical integration with each other as well as the integration into various specialist systems and portals. In the context of e-government there are currently several projects for specifying the structures, harmonizing the content, further developing the infrastructure and integrating the functionality for a one-stop government. These include the Deutschland-Online project Verbund Internet portals / responsibility finders, federal information management, the authority number D115 , the Fraunhofer project directory-based responsibility finder with the XÖV specification and the European project Simple Procedures Online for Crossborder Services as part of the piloting of the EU service directive . The core of the implementation is the development of a sustainable infrastructure of basic information with integration into an extensive information system as well as the support of electronic processes and transactions.

Responsibility finder of the German federal states and the federal government

Web links

literature

  • Breitenstrom, Christian; Eckert, Klaus-Peter; Lucke, Jörn from: '' EU-DLR - Point of Single Contact - Framework architecture and technical solution proposal '', White Paper, Fraunhofer Institute for Open Communication Systems, February 15, 2008, Berlin, available online at: www.interoperability-center.com ( Memento from July 17, 2011 in the Internet Archive ) (PDF; 2.2 MB)
  • Hohn, Stefanie: `` Public Marketing - Marketing Management for the Public Sector '', 2nd edition, Gabler Verlag, 2007, ISBN 3834906859 .
  • Lucke, Jörn from: '' High-performance portals for public administration '', series Wirtschaftsinformatik Volume 55, Josef EUL Verlag, Lohmar - Cologne, 2008, ISBN 978-3-89936-645-7 .
  • Lucke, Jörn von; Klessmann, Jens: '' Directory-based responsibility finder - Necessity and solution approach for the implementation of the EU service directive '', White Paper, Fraunhofer Institute for Open Communication Systems, June 19, 2008, Berlin