1CRM

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1CRM

1CRM logo
Basic data

developer 1CRM Corp.
Publishing year 2005
Current  version 8.6 
January 1, 2020
operating system Windows , OS X , Linux , Android , iOS , Windows Server 2012 ,
programming language PHP
category CRM software
License proprietary
German speaking Yes
www.1CRM.de

1CRM is a commercial software for customer relationship management , the source code of which is largely open source . The web application is based on the PHP scripting language , the MySQL database and supports Windows , Mac OS and all other Unix- based systems. Third party software can communicate with 1CRM via the SOAP or REST interface.

history

The first 1CRM release was made in 2005 by the Canadian company 1CRM Corp. released. At that time the software was still sold under the name info @ hand. However, the web application was adapted to the company's name in 2012 and renamed 1CRM.

1CRM was originally based on SugarCRM . However, the original basis has been extensively expanded and made more powerful. In the meantime, the entire IT architecture has been re-evaluated and thoroughly revised.

The release of 1CRM 7.8 in November 2015 brought, among other things, a new, modern theme, further customization options and telephony integration .

Future development will focus on an optimized REST interface to facilitate the connection of partner software. The integration of other third-party providers such as Trello , Shopify or Zapier is also being evaluated. The adaptability and usability should also be further expanded.

Functions

  • Company administration and customer administration
  • Communication with customers and team members (e-mail, appointment management, calendar, telephony, knowledge platform, notes)
  • Opportunity and opportunity management
  • Automated marketing campaigns (e-mail campaigns, drip feed, etc.)
  • Link documents to customers
  • Sales charts and reports
  • Billing & logistics
  • Creation of service cases with time booking and connection to the customer
  • Project management
  • Creation of your own dashboards and other functions for personalization

Extensions

In 1CRM, software from third-party manufacturers is either integrated as standard or can be integrated as an extension. A selection of integrated or integrable partner software is listed below.

Integrated partner software

Available extensions

License models

  • OnPremise
  • Cloud
  • different editions (Startup, Startup +, Professional, Enterprise)

Free Startup Edition

1CRM offers a free edition for freelancers, founders and small teams to download. The 1CRM Startup Edition is only free of charge if it is operated with the OnPremise license. It is also not a trial version, but can be used privately and commercially for an unlimited period of time. It is limited in the number of users and contacts:

  • 3 users
  • 300 companies
  • 750 contacts / interested parties / target customers

Awards and certifications

  • Initiative Mittelstand awarded 1CRM the title BEST OF 2016 in the CRM categories for 1CRM with WooCommerce integration.
  • The Cloud Services Made in Germany initiative certified 1CRM as a "secure and legally unobjectionable" cloud service solution.

Media attention

1CRM was presented at specialist conferences and is attracting increasing media attention in specialist magazines and comparison portals.

Specialist conferences

  • In 2010 1CRM was represented as info @ hand at the IT & Business trade fair in Stuttgart with around 10,000 visitors and 322 exhibitors.
  • In 2013 the then new version 7.1 of 1CRM or info @ hand was presented at CeBIT.
  • In 2014 and 2015, 1CRM was also represented at CeBIT under the previous name info @ hand.

Test reports and reviews

  • GIGA came to the conclusion that the CRM system “is well suited for effective customer management in small and medium-sized companies”.
  • The American IT company Software Advice, which specializes in IT research and consulting, rates the system as a suitable complete solution for B2B and B2C companies.
  • trusted has looked at 1CRM and finds the operation clear, the tariff offer very flexible and the support "well positioned". trusted would like more interfaces, but emphasizes the native integration of the existing interfaces.

Comparisons

  • Computerwoche compared 1CRM with another three web-based open source systems: XRMS , vtiger / vtiger VTC and Sugar Community Edition / Pro Edition. In conclusion, all four systems are rated as suitable for sales, marketing and support - the differences lie in the mapping of processes. The recommendation for a system therefore depends on the internal processes of the respective company.
  • Systemhaus.com IT Consulting GmbH compared 1CRM with 9 other popular CRM software providers. Systemhaus.com recommends 1CRM to small and medium-sized companies for the digital transformation and simplification of business processes .
  • The CRM specialist magazine CRMmanager praises the “wide range of functions” and the “flexible license model”, but criticizes the mobile interface as “out of date”.
  • MICEstens digital compares the event management functionality of 1CRM with other event management systems .

Recommendations and mentions in the media

  • t3n lists 1CRM in their CRM system overview.
  • In Lars Bobach's podcast, entrepreneur Heinz Leuters rates 1CRM as a suitable solution for sole proprietors.
  • Für-Gründer.de and Initiative Mittelstand recommend the free Startup Edition of 1CRM to founders.
  • Experts: IT advises that some online magazines and blogs do not include the location of customer data in their CRM recommendations. Therefore ,expertsDerIT created its own recommendation list with CRM systems in the cloud , which are suitable for companies with up to 100 employees and which store customer data within the EU . The 1CRM cloud editions are part of this recommendation list.
  • Host Europe recommends 1CRM as a cloud contact management for entrepreneurs and the self-employed.
  • ChannelPartner lists 1CRM as “[e] established business solutions for small and medium-sized companies from the open source area”.

Web links

Individual evidence

  1. ↑ a b c 1CRM Roadmap. In: 1CRM.com. Retrieved July 29, 2020 .
  2. ↑ 1CRM Developer Guide. (PDF) (No longer available online.) In: 1CRM.com. Archived from the original on June 27, 2016 ; accessed on June 27, 2016 (English). Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. @1@ 2Template: Webachiv / IABot / www.1crm.com
  3. ↑ a b 1CRM Corp. Unifies Its Branding. In: 1CRM.com. Retrieved June 27, 2016 .
  4. ↑ info @ hand at SugarCon 2011. In: 1CRM.com. Retrieved June 27, 2016 .
  5. ↑ Alternative to SugarCRM. In: 1CRM.com. Retrieved June 27, 2016 .
  6. ↑ Three alternatives to SugarCRM. In: computerwoche.de. Retrieved June 27, 2016 .
  7. ↑ What's New in 1CRM 7.8. In: 1CRM.com. Retrieved June 27, 2016 .
  8. ↑ CRM Telephone Integration 2.2 - CTI for VOIP and classic telephony. In: 1crm-system.de. Retrieved June 27, 2016 .
  9. ↑ STARFACE 1CRM Connector: Telephony in CRM. In: starface.de. Retrieved March 22, 2017 .
  10. ↑ 1CRM Startup Edition - CRM for free. In: 1crm-system.de. Retrieved June 27, 2016 .
  11. ↑ BEST OF CRM 2016: The combination CRM system and online shop receives an award. In: 1crm-system.de. Retrieved March 23, 2017 .
  12. ↑ Solution catalog. In: cloud-services-made-in-germany.de. Retrieved March 23, 2017 .
  13. ↑ info @ hand - a CRM system sets standards at IT & Business in Stuttgart. In: pressebox.de. Retrieved March 23, 2017 .
  14. ↑ 1CRM Corp. Launches info @ hand System 7.1 at CeBIT 2013. In: finanznachrichten.de. Accessed March 23, 2017 .
  15. ↑ CeBIT 2014: 1CRM 7.5 at the largest international IT trade fair. In: 1crm-system.de. Retrieved March 23, 2017 .
  16. ↑ CeBIT 2015 16.-20. March in Hanover. In: 1crm-system.de. Retrieved March 23, 2017 .
  17. ↑ 1CRM download. In: giga.de. Retrieved March 22, 2017 .
  18. ↑ 1CRM software. In: softwareadvice.com. Accessed March 23, 2017 .
  19. ↑ 1CRM. In: trusted.de. Retrieved May 23, 2017 (English).
  20. ↑ CRM diversity through open source. In: computerwoche.de. Retrieved March 21, 2017 .
  21. ↑ CRM software: Top 10 providers of CRM systems & tools for Mac & PC in comparison. In: systemhaus.com. Retrieved March 21, 2017 .
  22. ↑ CRM systems - freeware. In: crmmanager.de. Retrieved March 22, 2017 .
  23. ↑ Katrin Taepke: Event management software in comparison. Katrin Taepke, accessed July 29, 2020 .
  24. ↑ CRM systems: 20 tools for customer management in the check. In: t3n.de. Retrieved May 23, 2017 .
  25. ↑ From pilot to entrepreneur and back again. An interview with Heinz Leuters (Podcast 027). In: larsbobach.de. Retrieved March 21, 2017 .
  26. ↑ 10 CRM systems for founders and start-ups. In: fuer-gruender.de. Retrieved March 21, 2017 .
  27. ↑ More success for business with flexible CRM. In: imittelstand.de. Retrieved March 21, 2017 .
  28. ↑ 19 CRM systems hosted in Europe from the cloud for small companies. In: expertenderit.de. Retrieved March 21, 2017 .
  29. ↑ Coworking space: The ingenious alternative to the home office with the right cloud software. In: hosteurope.de. Retrieved March 23, 2017 .
  30. ↑ Use open source systems for digitization. In: channelpartner.de. Retrieved March 23, 2017 .