Service point
Service units (or central service units ) are in organizational theory positions that perform central support tasks for several management positions .
General
Service points take on supporting functions towards other (line) positions and carry out routine operational tasks. They differ from the staff units in that they perform their work for different instances, while the staff units are directly assigned to a single instance. These cross-departmental activities require the service points to be arranged in the upper hierarchy of a company if possible . As early as 1959, Eugen Schmalenbach made a distinction between staff units and central offices which for him “have functional authority to issue orders”.
species
A distinction is made between service points with authority to issue instructions (such as human resources , controlling , IT , legal department ) and service points without authority to issue instructions (so-called non -functional support centers such as canteen , post office , vehicle fleet or reception ). The former have the authority to issue technical instructions to other organizational units . The legal department decides on a legal question posed to it and thus instructs the specialist department to carry out the relevant transaction as instructed. If a service point has the authority to issue instructions to other bodies, it is also referred to as an instance.
In American literature the technical transfer rights of service jobs as "principle of broken lines" ( English dotted-line-principle ) referred, which takes its name from the graph representation in the organization chart is derived. Disciplinary transfer relationships are namely here marked "solid lines", technical transfer relationship with one featuring "dashed lines" ( English dotted lines ).
tasks
According to Rolf Bühner , service points independently carry out tasks that were previously assigned to the line offices, but which exceed their capacity or competencies , and have an informal, technical right to issue instructions to line authorities. You take on pure consulting services , service functions or decision-making powers . The fact that service centers also carry out support tasks for other management units means that they have the character of line units. Because of the central perception of line tasks, service points are also called central offices. The powers required to fulfill their tasks are derived from the decision-making and instruction powers of the instance to which they are organizationally assigned. In some cases, service agencies also need the right to specify guideline powers . The transitions from the staff units to the service units are fluid, because the latter can also be earlier staffs whose tasks have become more important over time. An example of this is the legal department, which as a staff unit only has an advisory function, so that the business units do not have to follow the reports of the legal department - for reasons of business policy, for example. However, if it is a service agency with authority, its decisions are binding.
Individual evidence
- ^ Gareth R. Jones, Organization: Theory, Design and Change , 2008, p. 47
- ↑ Erwin Grochla , Unternehmensorganisation , 1972, p. 72
- ↑ Eugen Schmalenbach, On Organization of Departments in Large Enterprises , 1959, p. 23 f.
- ↑ Rolf Bühner, Business Organizational Training , 2004, p. 69
- ↑ Rolf Bühner, Business Organization Studies , 2004, p. 69 ff.
- ↑ Manfred Schulte-Zurhausen, Organization , 2013, p. 177
- ↑ Klaus Altfelder, Staff Offices and Central Departments as Forms of Organization of Leadership , 1965, p. 136
- ^ Wolf-Dieter Mangler, Organization , 2010, p. 87
- ↑ Manfred Schulte-Zurhausen , Organization , 2013, p. 177 f.