Clear ship

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Clear ship

logo
Screenshot
Card overview with process details
Basic data

developer Hanseatic and university city of Rostock
Publishing year 2012
Current  version Backend v1.9
operating system Web application
programming language Java , Ruby on Rails
category Report damage and suggestions via the Internet
License GPL
German speaking Yes
Klarschiff-mv.de

Klarschiff is an open source software with which local or district administrations can operate an online platform for citizen participation . Residents can use these to report damage and ideas about public infrastructure.

Initiated by the Hanseatic and University City of Rostock , which Klarschiff has been using productively since 2012, portals have also been available for the cities of Schwerin and Greifswald for several years . Since the start of the project, municipal companies such as Stadtentsorgung Rostock GmbH, Stadtwerke Rostock AG, WIRO Wohnen in Rostock Wohnungsgesellschaft mbH as well as state and nationwide suppliers have been integrated. The portal is an addition to the previously usable information channels, so that citizens can contact the public administration without having to search for the right contact person or paying attention to opening times . In addition, the portal visitor receives an overview of all defects and ideas that have already been reported, as well as their status. However, the website can neither create advertisements nor deal with personal individual citizen concerns.

historical development

As part of the EU ERDF funding program , the Land Registry, Surveying and Property Office of the Hanseatic and University City of Rostock created a concept for a map-based portal for issue management in 2010 and implemented it by the Fraunhofer Institute for Computer Graphics in Rostock and partner companies. During this phase, the working title CitizenPort was adapted in favor of Klarschiff ( “clear ship” ) in order to better emphasize the purpose of the website . The Rostock appearance started on March 28, 2012 and was further developed by other companies in the following years. At the beginning of 2017, for example, the public web interface was completely modernized. Since the software is under a free license, other municipalities can also use the portal free of charge and operate it themselves with adjustments. The Hanseatic city of Greifswald has been using its own clear ship portal since 2015 and the state capital Schwerin since 2016.

An expansion to other municipalities and districts in Mecklenburg-Western Pomerania has been under discussion since 2018. This is intended to improve cooperation between the many offices, organizations and companies, particularly in rural areas, both nationwide and inter-federally.

Older user interface from Klarschiff-hgw.de

construction

The software provides an external front end for the public for the online platform , which is also optimized for mobile devices. Citizens can use this to locate concerns on a map, categorize and describe them with the help of a selection list. Both damage reports and suggestions for changes and new installations can be created. For special participation projects, modified front ends can also be provided in parallel. In Rostock 2017, for example, a website was offered for "100 hangers for KTV" , which enabled users to make suggestions for new locations for bicycle parking facilities.
The administration can check all submitted reports via an internal front-end and process and forward the processes as well as give status reports to the public. The interaction of all these components can be traced in a demo system.

With the option of connecting external service providers, processes can be transferred to them directly and without media discontinuity. They can then, for example, carry out repairs directly on site and adjust the corresponding message in the portal. There is an extended mobile website for administration employees, which provides additional functions for order management and data acquisition in the field . The assignment of responsibilities within the individual offices is carried out using machine learning . In the case of extensive reports, other offices can also be included through the platform. Due to the georeferencing and clear categorization, electronic processing can be carried out more precisely and without media discontinuity and is significantly faster compared to previous analog methods. Duplicate reports are recognized as soon as they are recorded; the photos provided mean that on-site visits can be dispensed with in some cases. Part of the quality assurance is made possible by checks on the platform, such as notifications when new messages have not yet been activated.

The communication between the components takes place with an extension of the Open311 software interface. This means that compatible apps from a wide variety of mobile operating systems and other participation portals can display the messages and also create new messages. The platform itself integrates numerous services of the respective spatial data infrastructure in order to enable task-oriented display and navigation. External tools can consume the data via RSS or via OpenData portals. For the Rostock presence, it was also possible to integrate it into the order management of municipal waste disposal, which enables the semi-automatic transfer of disposal orders. There was also a link with the internal document management system in order to support effective and legally binding logging of end-of-life vehicles in public spaces.

The front end programmed in Ruby on Rails makes intensive use of free software libraries such as Bootstrap or OpenLayers for display in the browser . The backend is programmed in Java and is based on JSP .

privacy

Data protection is ensured by the fact that only (anonymous) e-mail addresses have to be given and descriptive texts and, if necessary, photos are checked manually by the editorial team and personal information is removed. However, should personal information be publicly visible, this can be reported using a corresponding function, whereupon the relevant message is temporarily no longer publicly visible.

public perception

The start of the respective city portals was accompanied by a wide response from local media. After the introduction, however, the sometimes slow processing of reports is often criticized on social media. The majority of the reports submitted are divided into the problem areas of garbage, damage to traffic infrastructure and multiple parking errors. In Rostock, over 45,000 reports have been recorded on the platform in seven years. The increase is around 700 reports per month.

In a representative survey of citizens in 2013, only 9.3% of Rostock's citizens said they knew the portal and its function. In 2014, therefore, additional advertising material was developed in a competition at the Rostock media college in order to better reach online- savvy target groups. The portal was also presented to numerous Rostock local councils as a tool for citizen participation. A public survey carried out again in 2016 showed an increased level of awareness of 13.9%.

In 2013, the Rostock portal received the “E-Lüchtthoorn 2013” ​​e-government award from the state of Mecklenburg-Western Pomerania.

See also

Web links

Individual evidence

  1. ↑ klarschiff-hro.de. In: Landing page klarschiff-hro.de. Retrieved November 25, 2019 .
  2. ↑ WIRO current issue 05/2015. In: WIRO aktuell. Retrieved November 25, 2019 .
  3. ↑ Klarschiff.HRO - Internet platform for active citizen participation. In: Rostocker eGovernment-Forum 2010. Retrieved on November 25, 2019 .
  4. ↑ Klarschiff.HRO - service platform for active citizen participation. In: Lecture series of the GeoMV Verein der Geoinformationswirtschaft 2013. Accessed on November 25, 2019 .
  5. ↑ clear ship-backend. In: Github repository of Klarschiff backend. Retrieved November 25, 2019 .
  6. ↑ klarschiff-citySDK adapter. In: Github repository of the Klarschiff adapter for CitySDK / Open311. Retrieved November 25, 2019 .
  7. ↑ clear ship field service. In: Github repository of the frontend. Retrieved November 25, 2019 .
  8. ↑ klarschiff-hgw.de. In: Landing page klarschiff-hgw.de. Retrieved November 25, 2019 .
  9. ↑ klarschiff-sn.de. In: Landing page klarschiff-sn.de. Retrieved November 25, 2019 .
  10. ↑ Federal Ministry for the Environment, Nature Conservation and Nuclear Safety: Final report - Internet of services and things and fulfillment of environmental standards of technical infrastructures - using the example of the state capital Schwerin and the surrounding area . December 3, 2018, ISSN  1862-4359 , p. 230 ff .
  11. ↑ WerkstattRaum "Digital change meets administration". In: NØRD Digital Congress 2019. Accessed December 6, 2019 .
  12. ^ Result of the "100 hangers for the KTV" online participation. In: stadtgestalten.org. Retrieved December 6, 2019 .
  13. ↑ Demo portal Klarschiff.HRO. Retrieved December 12, 2019 .
  14. ↑ Complaints portal on the Internet: This is how other cities do it. In: OZ Stralsund June 30, 2015. Retrieved November 25, 2019 .
  15. ↑ Klarschiff.HRO field service management using a mobile client in the context of the CitySDK project. In: Rostocker eGovernment-Forum 2015. Retrieved on November 25, 2019 .
  16. ↑ Example for the Open311 support of the platforms "Klarschiff.HRO" and "Klarschiff.SN": MÜLLweg! DE. Retrieved November 25, 2019 .
  17. ↑ Klarschiff.HRO - Report ideas and problems via the Internet. In: rostock-heute.de March 28, 2012. Retrieved November 25, 2019 .
  18. ↑ Citizens watch Schwerin on the fingers. In: SVZ 16.03.2016. Retrieved November 25, 2019 .
  19. ↑ Evaluation of 1 year klarschiff-hro.de. In: Blog windflüchter 02.15.2013. Retrieved November 25, 2019 .
  20. ↑ Fahrradstadt www.klarschiff-hro.de. In: stadtgestalten.org. Retrieved December 6, 2019 .
  21. ↑ Klarschiff.HRO rally. In: One-world regional network Radentscheid Rostock. Retrieved December 6, 2019 .
  22. ↑ Clearship. In: moritz.magazin 136. Retrieved November 25, 2019 .
  23. ↑ Municipal statistics office: Municipal Citizens' Survey 2013 Part 2 . 2013th edition. Hanseatic City of Rostock, The Lord Mayor, Press and Information Office, Rostock January 1, 2015, p. 91 ff .
  24. ↑ Flyer and poster Klarschiff.HRO. In: Clear ship poster competition. Retrieved December 6, 2019 .
  25. ^ UBC Seminar on International City Marketing and Business Marketing. In: recordings. Retrieved November 25, 2019 .
  26. ↑ Municipal Statistics Office: Municipal Citizens' Survey 2016 Part 2 . 2016th edition. Hanseatic City of Rostock, The Lord Mayor, Press and Information Office, Rostock July 1, 2017, p. 96 ff .
  27. ↑ Award ceremony in the first e-government competition project "Klarschiff HRO" wins the E-Lüchtthoorn 2013 ". In: Press release. Accessed on November 25, 2019 .