Omnitracker

Omnitracker
Basic data
developer	Omninet
Current  version	6/11/100 (March 27, 2020)
operating system	Microsoft Windows
programming language	C # +. NET, C ++, JavaScript, HTML, CSS, VBScript
category	Business process management software, IT management software
License	Proprietary
German speaking	Yes
Others	Multilingual
https://www.omnitracker.com/

Omnitracker is one of the Omninet GmbH in Germany developed and used worldwide proprietary business process - platform . The modular software is used by medium-sized and large companies. It is used to record, control and evaluate relevant business processes. The main application is the support of ITIL -compliant processes, management of requests ( requests ), errors, customer requests from creation to completion. Omnitracker has certifications from the Bundesverband IT-Mittelstand and Pink Elephant with nine processes.

history

The owner-managed company Omninet GmbH initially developed Omnitracker with a focus on quality management and software development processes. Since then, the application has been expanded across industries and in a modular fashion to become a business process platform. In 2000, the focus was on service management processes in accordance with ITIL . Numerous international customers use Omnitracker as a business-critical system in various service and specialist processes.

Omnitracker was from the 2015/16 analyst group classified Info-Tech Research Group as 'Value Champion'.

Alignment

The Omnitracker platform and the applications are used for the extensive automation of IT-supported work processes and are aimed at B2B customers in all industries such as B. industrial companies, service organizations, IT service providers and authorities. In total, Omnitracker has several hundred installations. Notable customers are DB (Deutsche Bahn), DATEV , Daimler , German Patent and Trademark Office , SANYO , Siemens , tesa , NATO . The IT of the HUK Coburg insurance group won the itSMF project award "Best ITSM Project 2015" with the introduction of the Omnitracker.

Development and sales

System development and international support are carried out exclusively at the headquarters of the manufacturer Omninet . Sales are carried out directly, through branches and through partners.

Range of functions

The multi- tenant Omnitracker platform consists of a basic system, modular basic components and clients . Unlimited extensions can be configured user-specifically and controlled via open interfaces . The system has its own graphical workflow editor, rule-based notifications and escalations . The data model as well as the rights and roles concept are freely configurable. Reports and statistics can be automated.

Single modules

Omnitracker has more than 12 standard applications based on the business process platform, e.g. B .:

• IT Service Management Center V3 (ITSM) - ticketing system for controlling ITIL -compliant IT service management processes and customer service processes
• Project Management Center - project planning and control
• Stock & Order Management - support of the order and delivery process
• Contract Management Center - to support contract management
• Systems Engineering Center - Management of software development processes ( ALM ).

Licensing

Licensing is modular as server licenses and concurrent (simultaneous) user licenses. In addition to the classic license transfer, license rental and usage-based licensing (“pay per use”) are also offered.

Web links

• www.omnitracker.com

Individual evidence

1. ↑ Computerwoche 2013 ( Memento of the original from June 26, 2014 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. , The best tools for ITSM. 
2. ↑ Computerwoche article about ITIL solutions
3. ↑ Dura, Sezgin , Analysis of an IT Company for ITIL Conformity, (2008).
4. ↑ Bundesverband IT-Mittelstand , investigation of an IT company for ITIL conformity, certified products (2008).
5. ↑ PinkVERIFY 2011 Toolsets , Pink Elephant: Pink Verify Certification.
6. ↑ OMNINET | Company history. In: www.omninet.de. Retrieved July 8, 2016 . 
7. ↑ ^{a b} OMNINET customer list
8. ↑ InfoTech Research Group , Vendor Landscape Enterprise Service Desk Software, (2016)
9. ↑ ^{a b} Open-PR (2012) , Canadian-based Info-Tech Research Group recognizes Omninet as an Innovator in the Enterprise Service Desk market
10. ↑ CRN (2012) , IT service management is picking up speed
11. ^ Nürnberger Nachrichten (2012) , Franken-Power at CeBIT.
12. ↑ Channelpartner, (2009) , SANYO relies on baramundi and Omninet for client management across Europe.
13. ↑ Meet ITIL ( Memento of the original from July 14, 2014 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. , Exhibitor 2011. 
14. ↑ Hardthöhenkurier NATO test organization ( Memento of the original from July 14, 2014 in the Internet Archive ) Info: The archive link was automatically inserted and not yet checked. Please check the original and archive link according to the instructions and then remove this notice. , Process-controlled application, role-based test management with determination of test results and documentation (2013). 
15. ↑ itSMF Award 2015. (No longer available online.) ItSMF ev, archived from the original on July 5, 2016 ; Retrieved July 5, 2016 . Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.  
16. ↑ HUK Coburg - Fit for the future: IT Service Management NEW. OMNINET GmbH, accessed on July 5, 2016 . 
17. ↑ Service Desk 360, (2011) ( Memento of the original from July 14, 2014 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. , Omninet arrives in the UK. 
18. ↑ Forrester Research Cambridge, (2013) Stephen Mann ( Memento of the original from July 14, 2014 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. , ITSM Tools: Is What You Pay Linked To Value ?.