Robert Scholderer

Robert Scholderer (born June 4, 1968 in Munich ) is a German scientist and entrepreneur.

Live and act

Robert Scholderer is a descendant of the artist Otto Scholderer , he was born in 1968 in Munich-Pasing , after completing his professional training as an electrical installer in Munich, he completed his second education and from 1990 to 1996 at the Ludwig Maximilians University and the Technical University of Munich mathematics and Studied computer science. From 1997 to 2001 he worked at what was then the University of Karlsruhe (TH) (today's Karlsruhe Institute of Technology ) , where he did his doctorate with a thesis on the Service Level Agreement (SLA). In April 2009 he completed his habilitation with a thesis on manufacturing and value creation for the improvement of ICT services at the Technical University of Ilmenau , where he is still a guest lecturer.

Parallel to his doctorate and habilitation, Scholderer initially worked as a consultant for the TTI-Tectran consultancy network in Munich and founded G-NE GmbH in Karlsruhe in 2000 with three business partners , which he sold in 2011. In August 2008 he founded MetaOne GmbH (today Scholderer GmbH ), which - in accordance with its own focus - focuses on accompanying and advising companies and IT service providers in the formulation and administration of outsourcing contracts and service level agreements (SLA ) specialized. To date, Scholderer has concluded more than 1,500 SLA agreements with a volume of around three billion euros. He was the first consulting company in Germany to recognize Bitcoins as the currency for the digital payment of bills and fees.

From 2009 to 2013 Scholderer was a member of the advisory board of the central europe computer measurement group (cecmg) . For his entrepreneurial work and the models he created for SLA such as SOUSIS , he has received several innovation awards. In 2018 he launched ITSL (IT Standard Service Language) as an alternative to ITIL, a new standard language for IT infrastructure and SLA. He also holds a patent for a method and an arrangement for quality monitoring of IT services, whereby the services stipulated in an SLA are linked to target agreements and information on damages and the data obtained in this way are used for customer-specific control of service simulators.

In 2019, Scholderer hired the former managing director of the IT Service Management Forum (itSMF) , Jürgen Dierlamm, and the former chief information officer and IT division manager of the trading company Edeka , Dirk Kastner, for his company. In 2020, Scholderer will host the nationwide first avatar-supported online congress in the IT industry.

Publications (selection)

Robert Scholderer is the author of the complete work Management of Service Level Agreements ( ISBN 978-3-86490-397-7 ) published by dpunkt.verlag . His basic work IT service catalog ( ISBN 978-3-86490-396-0 ) is one of the 20 most important computer science books.

• Management of service level agreements , dpunkt-Verlag, Heidelberg, 2016.
• Fabrication and added value to improve the quality of ICT services , Technical University of Ilmenau, 2009.
• Factories and value chains in computing centers for improving the quality of IT services , 51st International Scientific Colloquium, Technische Universität Ilmenau, ( online ).
• IT service engineering and SLM Fraunhofer IAO: Management of IT services, ( online ).
• Certification of providers on the basis of service level agreements , Euroforum Conference: Service level agreements , Munich, 2003.
• Standardization of SLAs - checking the reliability and security of services , in: Erwin Erasim (Ed.): Sicherheit in Informationssystemen , Vienna, 2002, ISBN 978-3-7281-2864-5 .
• A quality assessment model for the operation of networked systems , Research and Knowledge Computer Science series, GCA-Verlag, 2001.
• (together with Hans-Peter Fröschle and Martin Kütz) Lexicon IT-Management , SYMPOSION Publishing, Düsseldorf, 2011.
• (together with Nico Jäckel) Autopilot for Service Management , Service Today, 2006, ( online ).
• (together with Nico Jäckel) Performance controllers for SLAs , in: IT Administrator 10/2006.
• (together with Nico Jäckel) Design homogeneous service catalogs , in: IT Business News 10/2006.
• (together with Nico Jäckel) Transparent service. End-2-end monitoring with application robots , in: iX - magazine for professional information technology , issue 11/2005.
• (together with Nico Jäckel) ITIL seal creates too little transparency , in: Computerwoche , 09/055, 2005, ( online ).

Awards (selection)

• 2020 company award TOP 100
• 2018 BEST-OF industry award from the SME Initiative
• 2018 nomination for the state award for young companies in Baden-Württemberg
• 2016 Innovation Prize Initiative Mittelstand, IT Service category
• 2008 Innovation Prize Initiative Mittelstand, Technology category

Web links

• TOP 100 award
• Medium-sized IT companies: customer and service provider have to play in the same league Interview with Robert Scholderer
• Robert Scholderer's website
• Literature by and about Robert Scholderer in the catalog of the German National Library

Individual evidence

1. ↑ https://www.tu-ilmenau.de/index.php?id=16224
2. ↑ METAONE becomes Scholderer GmbH in: IHK Wirtschaft in the TechnologieRegion Karlsruhe 03/2019.
3. ↑ MetaOne accepts cryptocurrency ChannelPartner , February 21, 2018
4. ↑ IT company from Bruchsal makes Bitcoins socially acceptable In: Pforzheimer Zeitung , February 20, 2018
5. ↑ https://www.itsmf.de/aktuelles/itsmf-news/news-angebote/article/best-of-auszeichnung-fuer-modell-sousis-aus-dem-it-beratungshaus-metaone.html
6. ↑ https://line-of.biz/it-infektur-und-rechenzentren/itsl-erleichtert-it-service-und-outsourcing/
7. ↑ https://www.computerworld.ch/business/business-it/textbaussteine-outsourcing-vertraege-1653852.html
8. ↑ https://patents.google.com/patent/DE10153845A1/de
9. ↑ Scholderer service provider brings ex-Edeka manager on board in: Lebensmittelzeitung , April 3, 2019.
10. ↑ From Edeka to Scholderer in: IT Director , April 3, 2019
11. ↑ ITSM Horizon - an online congress in 3D
12. ↑ https://www.dpunkt.de/buecher/12560/9783864903977-management-von-service-level-agreements.html
13. ↑ https://www.informatik-aktuell.de/autoren-cv/dr-robert-scholderer.html
14. ↑ https://www.itsmf.de/veranstaltungen/eventsarchiv/servicekataloge/referenten/scholderer.html
15. ↑ Specimen copy DNB 961910143 at the German National Library