Passenger information system

Display of a passenger information system at a bus stop in Oldenburg

Passenger television as a passenger information system in an ÖBB railjet. In the meantime the software has been changed.

Passenger information in Frankfurt (Main) Höchst train station

A passenger information system is an electronic information system for passengers in local public transport ( ÖPNV ) and long-distance transport ( SPFV ). It goes beyond pure timetable information . The aim is to offer passengers an information platform through which they can obtain comprehensive information about local public transport in their area. It includes u. A. Line network plans , timetable books and maps, signs ( pictograms ) for the stops, clear timetable notices, information on delays, connections and tariffs (see also night bus , special types of public transport ). In the vehicles, stop information is provided by loudspeaker and also with a display or monitor (the following stops and the final destination can also be displayed here).

The information on site includes display boards, destination displays, but above all suitable real-time information. These are to be submitted unsolicited in the event of any deviation from the printed desired timetable; In terms of availability , the provider has the obligation to deliver. This requirement arises from existing or potential passengers in the event of construction sites, diversions / replacement services, delays and cancellations. The German railway practiced this with their traveler information system (RIS) .

conditions

Scope of information

A passenger information system should offer this service:

Providing information on departure times according to the timetable and the current delays
Creation of personal timetables (individual timetable for a certain route between start and destination at a certain time)
Creation of posting timetables
Creation of line timetables , as you know it from a printed timetable book
Creation of maps of the surroundings of start, transfer and destination locations (usually stops )
Providing tariff information
Creating electronic tickets
Providing connection information
Issuing fault information e.g. B. in the event of diversions, substitute services, delays, cancellations ... (information on site or personal information for registered customers)
Providing information in the event of deviations from the standard timetable, for example at construction sites

Output media

A display of the passenger information system in ICE 3

Information should be provided both on a suitable electronic medium and in printed form. Suitable electronic technologies and services can be:

Telephone ( speech dialogue system )
Touchscreen for self-service (e.g. in customer offices and at ticket machines )
PC ( CD-ROM as local software , can be updated via the Internet )
Internet ( WWW )
PDA / smartphone
Mobile phone ( SMS )
Dynamic passenger information
Display boards in train stations or at stops ( departure board , train destination display )

Displays or indications on buses, trains, etc.

further requirements

Further requirements for a passenger information system:

It should include information for disabled deploy
The information should always be current
Information should be given in several languages
It should be possible to provide information to the exact address
The response times should be reasonable

Applications

A passenger information system is used to plan a trip in advance (before the start of the trip), to provide information on site (at the departure station, start stop) and during the trip itself. B. Line designation, destination, acoustic and visual stop information, connection information.

Transportation

see Dynamic Passenger Information (DFI) and
Hamburger Hochbahn : Passenger Information and Management System (HHA) and GEOFOX .

Rail transport of the Deutsche Bahn

The German Bahn AG operates a passenger information system (RIS). In many places in the DB AG network, train number reporting systems automatically forward the current positions of trains to the transport management ; In some cases it is necessary to enter data manually. There, forecasts of the further arrival and departure times are calculated on the basis of the actual and target transit times and stored on a central RIS server; Manual details of expected delays are also possible. A new automatic forecasting machine called RAP has been under development since mid-2015, which is supposed to provide more precise values based on complex statistics. RAP went into operation in mid-2016. In addition, ISTP (Information System Transport Management Passenger Traffic) provides its own forecasts based on the current nationwide operating situation.

RIS consists of a network of systems. The core is the RIS server (RISS). It distributes the data to various customers, for example train attendants , train stations (e.g. also for announcements) as well as locally manned signal boxes and control centers . In the future, non-rail companies are also expected to deliver data to the DB AG's RIS system.

Deutsche Bahn provides passengers with values that are accurate to the minute via an internet portal. The RIS data is also processed in the timetable information systems of VRR and VRS.

The current data can also be queried on mobile devices such as PDAs and cell phones via WAP .

After a pilot project since 1999, Deutsche Bahn announced the introduction of the RIS in spring 2003. A total of 220 million euros should be invested in it. Of this, 120 million euros were allocated to the period up to the end of 2004. By the end of 2003, all main routes were to be integrated, and by 2008 the entire network. The train attendants' mobile devices used for RIS were based on NOKIA platforms from the start ( Nokia Communicator models 9110, 9210i, 9300 (i) and E90, in the pilot phase on Geos and later on the Symbian platform with operating system versions S80 and S60). After NOKIA decided to discontinue the Communicator series, Deutsche Bahn reconsidered the platform strategy from mid-2009 and made a decision in favor of Android. After porting to Android since August 2009 and beta testing since December 2009, deployment of the RIS Communicator V based on the HTC Desire started in May 2010 . Since then, the approximately 8,500 train attendants have been gradually migrated from Symbian to Android by replacing mobile devices in a transition phase.

RIS Server 7 was distributed in November 2015. The system is much more scalable than its predecessor. It uses parallel inbound and outbound queues to communicate with other systems. This is how data from RSL and ISTP is recorded and processed. Information is provided to interface partners via so-called RISML (an XML format for traveler information) in queues. The messages are then processed in parallel processes. RIS 7 should be able to process the message volume of all traffic, including public transport .

Cross-system

DELFI : Germany-wide passenger information from house to house.
DEFAS Bayern : Bavaria-wide, cross-company real-time data timetable information.

Individual evidence

↑ DB AG starts with RIS . In: Eisenbahn-Revue International , issue 6/2003, ISSN 1421-2811 , p. 242.
↑ New accents at DB AG . In: Eisenbahn-Revue International , Issue 11/2003, ISSN 1421-2811 , pp. 515-517.
↑ Heiko Sasse: The joy of innovation: Deutsche Bahn uses Android. In: mobile360.de , November 1, 2010

[eri-2003-242-1] DB AG starts with RIS . In: Eisenbahn-Revue International , issue 6/2003, ISSN 1421-2811 , p. 242.

[eri-2003-515-2] New accents at DB AG . In: Eisenbahn-Revue International , Issue 11/2003, ISSN 1421-2811 , pp. 515-517.

[mobile360.de-32457-3] Heiko Sasse: The joy of innovation: Deutsche Bahn uses Android. In: mobile360.de , November 1, 2010