LiveChat
| LiveChat | |
|---|---|
| Basic data
|
|
| developer | LiveChat Software SA |
| operating system | Cross-platform |
| category | Live support software, e-commerce , web analytics |
| License | Proprietary software ( software as a service ) |
| livechatinc.com | |
Live chat is a live support , live marketing - and web analytics - Application for companies of all sizes. The software is available as Software as a Service (SaaS).
Developed by LiveChat Software, the application was released in 2002. The system enables real-time contact with website visitors and is currently used by over 7,000 companies, including the United States Department of State , Bosch , Kaspersky Lab , Maybank and UNICEF .
According to LeadLedger, LiveChat is one of the three largest chat software providers worldwide.
Functions
The LiveChat system consists of three elements: the internet- based chat module, the chat interface for the agents and the web browser-based user interface. The employee applications are available for Windows , macOS and mobile devices ( Android , Apple iOS and Blackberry ).
There are two ways in which an online chat can be initiated:
- Passive communication : the visitor clicks the chat button on the website .
- Active communication: Either the support employee manually invites the visitor to chat, or a suitable criterion is met and the chat module automatically invites visitors. Such criteria are e.g. B. Time spent on the page, search term used, URL address where the visitor is located, etc. If such a criterion is met, the chat window opens with any greeting. During the chat conversation, employees can complete sales, which increases the conversion rate.
In addition to the chat more features are real-time - traffic display and the chat diagnostics for evaluation of employee performance.
LiveChat is proprietary software and is available in English, Spanish, French, Italian, German, Portuguese, Dutch, Swedish, Greek, Russian, Croatian, Czech, Estonian, Lithuanian, Slovak, Turkish, Vietnamese, Thai and Chinese. Translations into other languages are implemented by the users .
Integrations
LiveChat can be REST - API -based integrated. LiveChat also offers integrations with other SaaS providers and thus enables a software network system to be formed:
- Customer relationship management : Highrise, Salesforce.com , SugarCRM , Tactile CRM
- Online shop platforms: Shopify, Magento , Zen Cart
- Help desk system : Zendesk
- Content management system : WordPress , Joomla , Drupal
- Remote Desktop: join.me, LogMeIn Rescue
- Online customer service platform: Webservice First
- Billing software: FreshBooks
- Traffic analysis: Google Analytics
Individual evidence
- ↑ Robin Wauters: LiveChat Founders Buy Out Investor Naspers, Regain 60% Stake. In: TechCrunch . October 24, 2011, accessed April 24, 2014 .
- ↑ LiveChat Review Enterprise Chat Software Reviews, accessed April 24, 2014.
- ↑ Ben Lucier: Thinking about live chat for your website. (No longer available online.) In: Community Guy. March 25, 2011, archived from the original on April 18, 2014 ; Retrieved April 24, 2014 . Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
- ↑ LiveChat CrunchBase profile ( memento of the original from June 16, 2011 in the Internet Archive ) Info: The archive link was automatically inserted and not yet checked. Please check the original and archive link according to the instructions and then remove this notice. Crunchbase
- ↑ a b Marcin Göttig: Polish chatroom provider Live Chat aims for No.1 as IPO beckons. In: Reuters . April 1, 2014, accessed April 24, 2014 .
- ↑ Top Live Chat tools, sites and technologies. In: LeadLedger. Retrieved April 25, 2014 .
- ↑ Samara Lynn: LiveChat Lives Up Its Features. In: PC Magazine. May 19, 2011, accessed April 24, 2014 .
- ↑ Bartosz Olchówka: Triggers: automated and personalized customer support. In: LiveChat Blog. August 25, 2010, accessed April 24, 2014 .
- ↑ Stefany Moore: No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat. In: Internet Retailer. May 27, 2011, accessed April 24, 2014 .
- ↑ API documentation LiveChat
- ↑ Steven Yan: LiveChat: Capture Offline Chat Messages in Zendesk. In: Zengage. July 27, 2010, accessed April 24, 2014 .
- ^ Roxana Siu: Keep Chat Conversations in One Place With LiveChat. In: Zengage. November 17, 2010, accessed April 24, 2014 .
- ↑ Benjamin Barnack: Live Chat: Integration into Web First. In: WSF Germany. June 4, 2014, accessed April 24, 2014 .
- ↑ Peter La: Add-ons roundup: What do you need in addition to FreshBooks? (No longer available online.) In: Freshbooks. April 14, 2011, archived from the original on April 23, 2011 ; Retrieved April 24, 2014 . Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice.
