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Country GermanyGermany Germany
Seat Frankfurt am Main
legal form Corporation
Bank code 500 105 17
founding 1965
Business data 2019
Total assets EUR 176.2 billion
insoles 139.5 billion euros
Employee 5,295
Board Nick Jue (Chairman)
Bernd Geilen
Željko Kaurin
Daniel Llano Manibardo
Joachim von Schorlemer
Norman Tambach
Supervisory board Claus Dieter Hoffmann (Chairman)

The ING-DiBa AG ( brand ING ), headquartered in Frankfurt am Main is a direct bank and a wholly owned subsidiary of the Dutch ING Groep , which operates internationally. In terms of the number of customers, it is Germany's largest direct bank with over 9.5 million customers in 2020.


Office complex LEO, new headquarters of ING-DiBa in Frankfurt am Main
ING-DiBa building in Hanover
Former logo until November 2018

ING-DiBa was founded in 1965 as Bank für Sparanlagen und Vermögensbildung AG (BSV) in Frankfurt am Main, with the then chairman of IG Bau-Steine-Erden , Georg Leber , playing a key role . The purpose of the institute was to provide all employees in Germany with a bank where they could save up the newly introduced capital-building benefits amounting to seven DM per month. Leber commented on the behavior of the established German banks at the time with the following sentence: “The German banks seem like an old dog that is fed up. You can hold out a fat bone to him, it doesn't even growl. "

In 1981 the capital was around DM 75 million and the German Trade Union Federation (DGB) owned the Bank für Gemeinwirtschaft (BfG) through the trade union asset holding BGAG , and the majority shareholder of the BSV with 51 percent through the BfG. From 1986 to 1997, Hans Matthöfer was also chairman of the bank's supervisory board in his role as chairman of the BGAG.

In 1994 the company changed its name to Deutsche Direktbank AG. After a threat of legal action from Deutsche Bank, the name was then changed to Allgemeine Deutsche Direktbank AG . In 1998 the Dutch banking group ING Groep acquired 49% of the DiBa shares. From 1999 the bank appeared under DiBa (for: direct bank).

It established itself as the bank that offered its services via the Internet , fax or telephone . In 1999 she took over the GiroTel bank . In 2002, DiBa acquired all of the shares in Degussa Bank in Frankfurt and sold them on November 27, 2006 with a loss of EUR 14 million in accordance with IFRS to a group of investors led by MMWarburg & CO .

At the beginning of 2002 the ING Groep bought a further 21%, in 2003 it took over DiBa completely. For real estate financing, DiBa strengthened its telephone sales through cooperation with credit brokers and thus rose to become one of the largest German real estate financiers.

In July 2003, DiBa took over Germany's second largest direct bank, Entrium Direct Bankers AG from Nuremberg , which in turn was founded in 1990 as Quelle Bank, and thus grew to around three million customers. In addition to the headquarters in Frankfurt am Main and the Hanover location, it now had another branch in Nuremberg. In 2004, the bank changed its market presence to ING-DiBa , and on July 1, 2005 it was renamed ING-DiBa AG. ING-DiBa AG is also a member of the Association of German Banks .

On January 1, 2007, the gradual changeover from DiBa to ING-DiBa was completed.

Since September 8, 2014, ING-DiBa has been offering its customers identification via webcam as an alternative to the Postident process.

On February 19, 2018 ING-DiBa acquired the fintech company Lendico in order to be able to offer more financing solutions for small and medium-sized companies.

The ING-DiBa logo will change from the end of November 2018. The addition DiBa is no longer applicable and is only recognizable as a hint in the slogan. With the new brand identity, the financial institution only presents itself as ING - Die Bank und Du . The change in the brand identity is intended to reflect the internal focus on agile methods . The company (ING-DiBa AG) remains unaffected.

Products in Germany

The most successful product is the savings account Extra account . ING-DiBa also offers private real estate financing , brokerage , installment loans , framework loans , savings products and current accounts.

The bank operates around 1,200 of its own ATMs. a. can be found at Aral petrol stations and in larger shopping centers. In addition, free use of third-party machines with the VISA card belonging to the current account is made possible. A minimum withdrawal amount of 50 euros has been in effect since July 1, 2018. ING-DiBa offers its customers free customer support for their products every day around the clock. Accounts can be managed via online banking, letter banking and telephone banking. Account statements are usually available via an online mailbox in online banking or by post.

ING announced at the beginning of 2020 that it would make the account management free of charge on May 1st of the year subject to conditions. This means that the current account is only free if the monthly incoming payment is more than € 700 or the account holder is younger than 28 years old. Otherwise, a monthly fee of € 4.90 is due.

ING-DiBa Austria

  ING-DiBa Austria branch of ING-DiBa AG
Vienna - Galaxy Tower.JPG
Country AustriaAustria Austria
Seat Vienna
legal form Branch of ING-DiBa AG
Bank code 19210
founding 2004
Corporate management

Branch management:
Barbaros Uygun (CEO)

ING in Austria is a branch of ING-DiBa AG Germany. Both are part of the Dutch ING Bank.

In 1970, the Quelle mail order company acquired the CA Steinhäusser banking house in Vienna to handle its installment transactions. In 1999, Quelle Bank Germany finally merged with Quelle Bank Austria and renamed Entrium Direct Bankers AG. In 2003 the Allgemeine Deutsche Direktbank Aktiengesellschaft (DiBa) took over Entrium Direct Bankers. In 2004 the ING-DiBa Direktbank Austria brand was launched on the Austrian market.

In Austria, ING manages a total of 8 billion euros in business for around 567,000 customers (as of 12/2019). The deposits of Austrian customers are covered by the statutory deposit insurance of the compensation scheme of German banks GmbH (EdB) up to 100,000 euros. In addition, ING-DiBa AG Germany is affiliated with the deposit protection fund of the Federal Association of German Banks, with currently up to 1.5 billion euros per customer.

ING currently employs around 350 people at the Galaxy Tower Vienna (Praterstrasse 31), with Barbaros Uygun at the helm. ING can be reached by its customers via telephone, internet and post. ING Wohnberatung has been open to customers as an advice center since 2020.

From 2009 to the end of 2015, ING worked with Niki Lauda as a testimonial . In 2016, the digital current account and the corporate customer area (wholesale banking) were introduced. Real estate financing was introduced in 2020.

In order to ensure an internationally standardized appearance, the brand of the Austrian branch has no longer been ING-DiBa Austria, but ING since 2018. However, it remains a branch of ING-DiBa AG and is still entered in the commercial register of the Frankfurt am Main local court.

Since 2018, ING Austria has also followed the agile approach of the Dutch parent company, which changed its way of working in 2015. ING hopes to be able to design processes more flexibly and to adapt more quickly to changes in the market and to be able to react to them.

Key figures

According to information from the ING-DiBa annual report, the bank looked after a total of 9,306,690 customers in 2018 (thereof 8,759,456 in Germany, 547,234 in Austria), employed 4,790 people and had total assets of EUR 171.439 billion with equity of EUR 8.175 billion Euro. The number of customers with current accounts in the highly competitive private customer market was 2.45 million.

ING-DiBa AG ranks 8th among the 100 largest banks in Germany (as of December 31, 2018).

The accounting was based on Dutch GAAP until 2004 and according to IFRS from 2005.

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Balance sheet total [million €] 21,053 40,190 51,997 64,935 72,794 76,274 81,956 87,753 96,333 109,478 120,289 127,338 136,667 143,977 157,553 162,658 171,439
Customer deposits [million €] 19,236 37.006 47,196 56,594 61.141 62,767 64,365 75.279 82,223 90,860 98,530 107,332 115.264 121,126 130.151 133,685 138,862
Customer receivables [million €] 4,554 10,323 17.160 27,710 36,607 45,776 52,827 56,090 62,694 74,732 82,082 85,396 90.252 97.943 106,459 113,838 116.012
Equity [million €] 301 603 843 4.179 4,379 4,559 4,595 4,499 4,831 5,478 6,065 6.228 7,021 7.206 7,690 8.212 8,175
Earnings before taxes [million €] −4 44 105 269 387 469 412 280 494 660 486 691 888 1,115 1,234 1,272 1,322
Number of employees 914 1,802 2,088 2,304 2,549 2,740 2,794 2,750 2,696 2.986 3,178 3,357 3,526 3,749 3,938 4,778 4,790
Customers [million] 1.8 3.7 4.3 5.3 6.0 6.4 6.6 6.9 7.1 7.4 7.8 8.06 8.28 8.53 8.70 9.06 9.30

ING-DiBa is a member of the deposit protection fund of the Federal Association of German Banks . This provides a security limit per customer of currently 1.04 billion euros (20% of the relevant liable equity). It comes into play when the EU-wide legally guaranteed coverage of € 100,000 has been exhausted. Customers' deposits are thus protected by two independent systems.

Sponsorship and advertising

ING-DiBa has been the main sponsor of the German national basketball team since May 1, 2003, with a contract until 2020. Dirk Nowitzki advertises ING-DiBa in several TV spots. The bank also sponsors the Helmut Schmidt Journalist Prize .

Web links

Commons : ING group  - collection of images, videos and audio files


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  2. Annual Report 2018 (PDF) ING, accessed on July 15, 2019 .
  3. Imprint
  4. Numbers and facts about ING. Retrieved July 1, 2020 .
  5. The history of ING - 1965 until today. ING-DiBa AG, accessed on April 5, 2020 .
  6. DiBa swallows direct bank Entrium on, February 5, 2003.
  7. Direct banking giant competes with Citibank. on, February 6, 2003.
  8. ING DiBa Extra account: video legitimation instead of post office., September 8, 2014 .;
  9. Exclusive: ING Diba buys Lendico - and is the first major German bank to really take Fintech seriously. February 19, 2018, accessed on March 4, 2020 (German).
  10. Lendico Global Services GmbH: company credit of Lendico. Retrieved March 4, 2020 .
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  12. Our ING logo. ING, accessed July 10, 2018 .
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  14. Overview of our offers, services and prices - list of prices and services / conditions of ING-DiBa AG. In: ING-DiBa AG, April 17, 2020, accessed on April 23, 2020 .
  15. Meike Schreiber, Felicitas Wilke: The beginning of the end of the free current account. Süddeutsche Zeitung, February 6, 2020, accessed on February 8, 2020 .
  16. a b query for bank code 19210. In: SEPA payment transactions directory of the Oesterreichische Nationalbank (OeNB) . (Requires browser reloading.)
  17. Annual report 2018 of ING Holding Deutschland GmbH. Retrieved October 2, 2019 .
  18. Deposit protection fund. ING-DiBa AG, accessed on November 20, 2014 .
  19. ING-DiBa and DBB extend long-term partnership. Deutscher Basketball Bund eV, October 7, 2016 .;

Coordinates: 50 ° 6 ′ 51.2 ″  N , 8 ° 38 ′ 56.4 ″  E