Follow-up care, victim and family support

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The coordination office aftercare, victim and family support (NOAH) is a central institution of the German federal government for the coordination of psychosocial support for Germans who have been harmed abroad by serious accidents or terrorist attacks, and their relatives.

history

The NOAH coordination office was created at the end of 2002 in connection with the federal government's anti-terrorist measures and as a result of a departmental coordination between the Foreign Office , the Federal Ministry of the Interior (BMI) and the Federal Ministry of Justice (BMJ) and serves as the central office Contact point for Germans who have been affected by serious accidents, evacuations, hostage-taking or terrorist attacks abroad. It was set up in order to be able to support the affected Germans after their return to Germany and their relatives with a coordinated offer of aftercare measures and psychosocial help. On May 1, 2004 , NOAH was integrated into the newly created Federal Office for Civil Protection and Disaster Aid (BBK) .

tasks

The NOAH coordination office continues the psychosocial care measures for German citizens initiated by the AA in the event of accidents or disasters abroad as seamlessly as possible in Germany. To this end, NOAH coordinates closely with the Federal Foreign Office and the federal or state authorities responsible in Germany (such as the Federal Criminal Police Office (BKA) , interior ministries, state criminal investigation offices, victim advice centers of the police, state social ministries, health ministries, etc.), the municipalities and various providers of psychosocial services, and guarantees promptly a qualified care offer for those affected and their relatives in Germany who have returned. The care services not only include the placement of crisis intervention teams , emergency chaplains or emergency psychologists for support in the acute situation after a serious accident abroad, but also the development of long-term psychosocial care offers.

NOAH supports you through the following offers and measures:

  • Information networking of the authorities, organizations and institutions involved in support issues
  • Telephone advice for those affected (through a 24-hour hotline)
  • Mediation of local psychosocial help (emergency chaplain, crisis intervention staff, emergency psychologists, psychosocial counseling centers, etc.)
  • Trauma counseling and placement of regional psychotherapists
  • Help with administrative and legal questions and problems
  • Organization of meetings for survivors, relatives, bereaved and missing persons as well as advice to federal and state authorities (protocol) on the organization of public commemorative events with the participation of those affected.

Cooperation partner and quality assurance

The NOAH coordination office relies on an extensive and multi-professional network of cooperation partners for its work. In addition to federal and state authorities , this includes insurance companies , tour operators , airports and airlines , shipping companies as well as contact persons for the churches, aid organizations , charities and other psychosocial services. Thanks to the close cooperation with renowned scientists, medical and psychotherapist chambers and specialist societies in psychology and psychiatry , the NOAH coordination office guarantees the quality of its coordination, placement and care tasks. In addition, NOAH is in contact with those affected by serious accidents in the past and with international representatives from (victim) associations who advise the coordination office on the basis of their own experience. Other elements of quality assurance are regular training, supervision and the scientific evaluation of specific questions and tasks of the coordination office.

Calls

The NOAH coordination office handles around 20 missions of various types and sizes every year. These include terrorist attacks, kidnappings / hostage-taking, evacuations / assistance for Germans from the country in crisis, natural disasters, plane accidents, bus accidents and ship and boat accidents.

Examples include:

Since the creation of NOAH in 2002, the coordination office has also been available to German victims of past accidents abroad. B. the families of the victims of the following accidents:

Expert advice and special orders

In addition to its original mission, the NOAH coordination office supports other federal organizations in the context of administrative assistance, for example in the case of domestic accidents, such as the Federal Agency for Technical Relief (THW) , the Federal Criminal Police Office (BKA) or other hazard prevention organizations.

honors and awards

  • On July 12, 2005, the then Federal Minister of the Interior, Otto Schily, honored the NOAH coordination office for its services in aftercare for the German citizens affected by the seaquake in Southeast Asia on December 26, 2004.
  • On December 6, 2005, the Evangelical Emergency Pastoral Care in the Rhineland awarded the NOAH coordination office a certificate with which it expressed its thanks and appreciation for the constructive cooperation after the earthquake of December 26, 2004.
  • On August 18, 2012, the State Secretary of the Federal Ministry of the Interior , Ole Schröder , honored those involved in the NOAH coordination office for their outstanding achievements in providing psychosocial support for those affected and their relatives after serious accidents and disasters abroad. In addition to the employees of the BBK , Andreas Müller-Cyran , emergency chaplain and founder as well as the technical head of the crisis intervention team (KIT) Munich, on behalf of all emergency chaplains and crisis intervention services in Germany who have been available to NOAH as external experts for years, was honored.

literature

  • Jutta Helmerichs u. a .: NOAH. Coordination office of the federal government for aftercare, victim and family support. In: Sybille Jatzko , Fritz Hitzfelder (Ed.): Aftercare for survivors. Crash of the Birgenair machine in the Dominican Republic in 1996. Stumpf & Kossendey, Edewecht 2007, ISBN 978-3-938179-39-0 , pp. 294-297.
  • Jutta Helmerichs: Psychosocial help after terrorist attacks and serious accidents abroad. Task for modern civil protection. In: Crisis Prevention. No. 3/2012. Beta Verlag, Bonn 2012, pp. 46–48.
  • Jutta Helmerichs, Thomas Knoch: 10 years NOAH. The coordination office aftercare, victim and family support (NOAH) celebrates its 10th anniversary. In: Civil Protection. No. 1/2013. Bonn 2013, pp. 6-10.
  • Thomas Knoch, Jutta Helmerichs: Support for citizens from Germany who are affected by accidents abroad. The work of the coordination office for aftercare, victim and family support of the Federal Government (NOAH). In: Benedikt Kranemann, Brigitte Benz (Ed.): Funeral celebrations after major disasters. Theological and sociological approaches (= Evangelical-Catholic studies on worship and sermon. Volume 3). Echter-Verlag, Neukirchen-Vluyn 2016, ISBN 978-3-7887-3019-2 , pp. 173-184.

Web links

Individual evidence

  1. ↑ History of aftercare, victim and family support ( memento of the original from July 7, 2012 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. . BBK website. Retrieved July 15, 2012. @1@ 2Template: Webachiv / IABot / www.bbk.bund.de
  2. ↑ Tasks NOAH ( Memento of the original from May 22, 2015 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. . BBK website. Retrieved July 15, 2012. @1@ 2Template: Webachiv / IABot / www.bbk.bund.de
  3. ↑ NOAH operations 2003–2010 . pdf on the BBK website. Accessed June 7, 2016 (PDF; 103 kB).
  4. ↑ NOAH deployments from 2011 ( Memento of the original from May 22, 2015 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. . BBK website. Retrieved June 7, 2016. @1@ 2Template: Webachiv / IABot / www.bbk.bund.de
  5. ↑ Britta Buchholz: Dead or Alive . In: Focus 3/2005, January 17, 2005. Retrieved July 31, 2012.
  6. ^ The NOAH coordination office provides psychosocial help for survivors of the "Costa Concordia" shipwreck and their relatives . Report on the BBK website, January 25, 2012. Accessed July 3, 2012.
  7. ↑ The NOAH coordination office supports relatives and survivors of the "Costa Concordia" shipwreck . Report on the BBK website, April 25, 2012. Accessed July 15, 2012.
  8. ↑ Psychosocial care for relatives of the Germanwings crash victims . BBK press release of March 25, 2015. Accessed April 15, 2015.
  9. ^ Claus Peter Müller: Germanwings crash. Noah helps after every misfortune . In: Frankfurter Allgemeine Zeitung of April 7, 2015. Accessed April 15, 2015.
  10. ↑ Recognition for commitment. Schily thanks the emergency services for their work during the flood disaster in Southeast Asia. In: Civil Protection. No. 3/2005, Bonn 2005, pp. 3–4 ( Online (PDF; 3.12 MB)).
  11. ↑ Coordination Office Aftercare, Victims and Relatives Aid (NOAH) awarded . Announcement on the S + K-Verlag website, December 13, 2005. Accessed August 21, 2012.
  12. ↑ Coordination Office Aftercare, Victims and Relatives Aid (NOAH) awarded . Report on the BBK website, August 21, 2012. Accessed August 21, 2012.