Tourism management

from Wikipedia, the free encyclopedia

Tourism management refers to the management tasks in company, association and local authority organizations that market services for potential customers of tourism services .

definition

According to Ulrich's definition, management is the design and control of purpose-oriented social systems. Tourism can also be understood as such a system that is in close mutual exchange relationships with market and social sub-publics. For example, the environment has an impact on the tourist system, such as changes in the values ​​of the population, which have a significant impact on the behavior of tourists.

Tourism management is responsible for, among other things

  • the improvement of concepts and business models
  • the development of new revenue models and revenue management
  • the inclusion of new means / channels of communication in the company
  • the development of new products / product differentiation
  • Strategies for developing new markets

The specialty of tourism management is that it consists of three different "lessons". Tourism management has to combine general business administration , general management and tourism in order to be successful. However, almost all concepts of general management theory can be transferred to tourism. Tourism management is a special management theory that deals with the specifics of the individual tourism businesses and the management of these businesses.

Colleges

Several universities offer courses in tourism management:

Web links

literature

  • Berg, Waldemar: Tourism Management. 3rd edition, Herne 2012, ISBN 3-470-54863-3 .
  • Haedrich, Günther et al .: Tourism Management. Tourism marketing and planning. de Gruyter, Berlin a. a. 1998, ISBN 3-11-015185-5 .