Passenger Advisory Board

from Wikipedia, the free encyclopedia

A passenger advisory board (FGB) is a body for cooperation and communication between transport companies (or authorities or transport associations ) and passengers . In addition to "Passenger Advisory Board", the terms "Passenger Forum", " Customer Advisory Board " and "Local Transport Advisory Board" are common.

history

The first passenger advisory board was set up in 1989 at the Cologne transport company. There are currently around 100 advisory boards in German-speaking countries, most of which are active at company, municipal or regional level.

Legal basis

Most of the councils were set up on a voluntary basis; Only in Brandenburg, Mecklenburg-Western Pomerania and Saxony-Anhalt is a passenger advisory board mentioned as a target provision in the state public transport law (as of 2006).

Working method

There are three types of passenger advisory boards:

  • Lay councils in which selected passengers work on behalf of all travelers. Membership is mainly advertised publicly and should reflect the social composition of the passengers. The members each represent their own personal opinion.
  • Expert advisory councils whose members are appointed from passenger associations, environmental protection associations, associations for the disabled, citizens' initiatives, student organizations, senior citizens organizations, etc. They are appointed by their respective associations and should represent their position on the advisory board.
  • Mixed forms of lay and expert advisory boards, the members of which are appointed by the advisory board sponsor (e.g. transport company, association) and have an advisory role to it. However, you act independently and self-determined. In regular meetings they usually meet with the representatives of the transport company. They discuss questions of local public transport and confront the company with problems for passengers.

In some cases they also articulate any claims to the media and conduct other forms of public relations (e.g. newsletters, public events). However, other advisory boards are limited to advising their sponsors. Details (if available) are set out in the statutes of the respective body.

Passenger advisory boards in Germany

Baden-Württemberg

Bavaria

Berlin / Brandenburg

Hesse

Saxony

Saxony-Anhalt

Schleswig-Holstein

Thuringia

network

  • In 2015, an initiative of the traffiQ passenger advisory board in Frankfurt am Main hosted the first nationwide meeting of the passenger advisory boards. The nationwide passenger advisory board conference took place in Leipzig in 2016 and was held in Schleswig-Holstein in 2017.
  • In 2017, the joint internet platform fahrgastbeiräte.de was launched , on which passenger advisory boards from all over Germany present themselves.

See also

literature

  • Martin Fliegel, Martin Schiefelbusch: Passenger advisory boards , concepts and experiences in Germany and Austria . Lecture at the conference More customers through more participation? , Berlin September 29-30, 2005, http://www.busrep.net/download/deutsch/Fliegel_Schiefelbusch_DE.pdf .
  • Susanne Meyer-Liesenfeld: Initiation of passenger advisory councils in Saarland , in: Verkehrszeichen 1/1997, pp. 19–22.
  • Martin Schiefelbusch, Hans-Liudger Dienel (ed.): Customer interests in public transport - consumer protection and consumer participation . Erich-Schmidt-Verlag, Berlin 2009, series Verkehr und Technik , Volume 96; ISBN 978-3-503-11009-4 .
  • Guido Bröer: People's voice against operational blindness , in: fairkehr 6/1994, pp. 44–46.

Web links

Individual evidence

  1. ↑ Filsland Mobilitätsverbund GmbH - News - News. Retrieved October 18, 2017 .
  2. ↑ KVV Passenger Advisory Board, Mitfahren. Have a say. Help shape. Retrieved April 10, 2019 .
  3. ↑ Rules of Procedure of the Passenger Advisory Council for the local rail passenger transport ordered by the State of Baden-Württemberg - FGB-BW ( Memento of the original dated February 8, 2016 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. (PDF)  @1@ 2Template: Webachiv / IABot / www.3-loewen-takt.de
  4. ↑ Passenger Advisory Board of the S-Bahn RheinNeckar ( Memento of the original from February 1, 2016 in the Internet Archive ) Info: The archive link was automatically inserted and not yet checked. Please check the original and archive link according to the instructions and then remove this notice.  @1@ 2Template: Webachiv / IABot / www.s-bahn-rheinneckar.de
  5. ^ AVV passenger advisory board. Retrieved August 25, 2017 .
  6. ↑ Passenger Advisory Board VAG. Retrieved August 25, 2017 .
  7. ↑ BVG customer council
  8. ↑ S-Bahn customer advisory board
  9. ↑ ViP customer advisory board
  10. ↑ DADINA Passenger Advisory Board
  11. ↑ traffiQ passenger advisory board
  12. ^ Passenger advisory board of the city of Marburg and the district of Marburg / Biedenkopf
  13. ↑ Local Passenger Advisory Board Odenwaldkreis
  14. ↑ RMV passenger advisory board
  15. ↑ CVAG Passenger Advisory Board
  16. ^ Passenger Advisory Board Dresden eV
  17. ↑ Passenger Advisory Board of the Leipziger Verkehrsbetriebe
  18. ↑ Passenger Advisory Board of the SVZ
  19. ↑ HAVAG Passenger Advisory Board
  20. ↑ Nationwide passenger advisory board in Schleswig-Holstein
  21. ↑ Passenger Advisory Board North Thuringia of the NVS
  22. ↑ Passenger Advisory Board East Thuringia of the NVS
  23. ↑ The Erfurt Passenger Advisory Board (formerly: EVAG Passenger Advisory Board )
  24. ↑ Passenger Advisory Board for Jena Local Transport
  25. ↑ Nationwide passenger advisory council meetings
  26. ↑ Second nationwide passenger advisory board meeting in Leipzig
  27. ↑ Welcome to fahrgastbeiräte.de
  28. ↑ Contact point for passengers goes online