Hotel classification in Germany

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The hotel classification in Germany is voluntary (as there is a charge for the hotel), is awarded on a scale of one to five hotel stars and is valid for three years.

The standardized hotel classification system Hotelstars Union has been in effect for Germany since January 1st, 2010 . Other European states and associations are involved in the system.

Hotel classification

Stars designation
tourist
default
Comfort
First class
De Luxe

Compared to the hotel classifications in other countries , the German system sets relatively high standards. The German Hotel and Restaurant Association (DEHOGA) is responsible for the classification of hotels. This is the only industry-wide recognized German classification in Germany.

The problem is that numerous hotels in Germany advertise with stars that were not awarded by DEHOGA. Obviously, this arbitrary self-award of stars is not consistently counteracted.

The addition "Superior" is for companies that clearly exceed the required number of points in their category.

Minimum criteria

Point criterion for the star classification of a hotel according to DEHOGA specifications

These are only selected guidelines. They reflect the most important criteria for hotel classification, but do not represent the entire catalog of criteria. There is a fixed number of points for all equipment features or services. In order to qualify for a star category, a hotel must achieve a certain number of points as well as meet the minimum criteria listed below for each category. In addition to the minimum criteria listed for a category, the minimum criteria for the lower category are also included.

One star: tourist

Accommodation for simple needs

  • All rooms with shower / toilet or bath / toilet
  • Daily room cleaning
  • All rooms with color TV and remote control
  • Bed, table and chair
  • Soap or washing lotion
  • Bath towels
  • Reception service
  • Telephone accessible to hotel guests
  • Extended breakfast menu
  • Beverage offer in the company
  • Deposit option

Two stars: standard

Accommodation for medium demands

  • breakfast buffet
  • Reading light on the bed
  • Internet access in the room or in the public area
  • Card payment possible
  • Bubble bath or shower gel
  • Laundry compartments
  • Offer of hygiene articles (toothbrush, toothpaste, disposable razor, etc.)

Three stars: comfort

Accommodation for high demands

  • 14-hour separate reception, available 24 hours, bilingual staff (German / English)
  • Reception with seating area, luggage service
  • Beverage offer in the room
  • On request (mobile) telephone in the room
  • Hair dryer, paper facial tissues
  • Dressing mirror, luggage rack
  • Sewing kit, shoe cleaning utensils on request, washing and ironing of guest laundry
  • Additional pillows and blankets on request
  • Systematic handling of guest complaints

Four stars: first class

Accommodation for high demands

  • 16-hour separate reception, available 24 hours a day
  • Lobby with seating and beverage service, hotel bar
  • Breakfast buffet or breakfast menu with room service
  • Minibar , 16 hours of drinks in room service or maxibar on each floor
  • Armchair / couch with side table
  • Bathrobe and slippers on request
  • Cosmetic items (e.g. shower cap, nail file, cotton swab), make-up mirror, generous storage space in the bathroom, heating facility in the bathroom
  • Internet access or internet terminal

Five stars: De Luxe

Accommodation for the highest demands

  • 24-hour reception, multilingual staff
  • Car master service
  • Concierge , bellboy
  • Reception hall with seating and drinks service
  • Personalized greeting with fresh flowers or a present in the room
  • Minibar and 24 hour food and drinks in room service
  • Personal care items in individual bottles
  • Internet terminal in the room on request
  • Safe in the room
  • Ironing service (within one hour), shoe cleaning service
  • Evening cover service (turndown service)
  • Service was checked by incognito testers (so-called mystery guesting)

Distribution of hotels in the individual classes

The distribution of hotels in the classes is quite different in the individual federal states . The hotels in the city-states are usually of a higher class than the hotels in the area states such as B. Bavaria or Brandenburg . This can be explained by the fact that business traffic and thus the required service is much higher in cities .

state 1 star 2 stars 3 stars 4 stars 5 Stars total Percentage distribution
Baden-Württemberg 6th 66 924 369 17th 1382 16.2%
Bavaria 14th 104 1054 534 23 1729 20.3%
Berlin 4th 22nd 131 113 9 279 3.3%
Brandenburg 3 9 105 69 0 186 2.2%
Bremen 1 11 27 23 1 63 0.7%
Hamburg 4th 19th 58 56 10 147 1.7%
Hesse 6th 43 297 180 12 538 6.3%
Mecklenburg-Western Pomerania 2 4th 141 146 5 298 3.5%
Lower Saxony 6th 54 502 259 11 832 9.8%
North Rhine-Westphalia 16 94 689 399 10 1208 14.2%
Rhineland-Palatinate 5 78 454 130 3 670 7.9%
Saarland 1 14th 46 19th 5 85 1.0%
Saxony 5 7th 177 130 6th 325 3.8%
Saxony-Anhalt 3 1 154 69 5 232 2.7%
Schleswig-Holstein 5 15th 171 91 13 295 3.5%
Thuringia 3 11 162 74 2 252 3.0%
Germany 84 552 5092 2661 132 8521 100.00%
Relative frequency 1.0% 6.5% 59.8% 31.2% 1.5% Status: January 2017

Web links

Individual evidence

  1. ↑ Elisabeth Pinther: Austria and Germany set new standards in hotel classification. (No longer available online.) Austrian Chamber of Commerce, Professional Association of the Hotel Industry, December 14, 2009, archived from the original on March 29, 2010 ; Retrieved January 28, 2010 .
  2. ↑ http://www.ardmediathek.de/das-erste/plusminus/hotelpreise-wie-mit-den-sternen-getrickst-wird?documentId=13002506 ( memento from January 13, 2013 in the Internet Archive ), accessed on 10. January 2012
  3. ↑ ZDFzoom: Purchased Hotel Stars - Why Stars Often Lie ( Memento of the original from January 12, 2017 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. , 29 min., 2016. @1@ 2Template: Webachiv / IABot / www.zdf.de
  4. ↑ Superior
  5. ^ The criteria of the German hotel classification , hotelstars.eu
  6. ↑ Results of the German hotel classification by country. HOTELSTARS UNION, January 1, 2017, accessed April 4, 2017 .