General Logistics Systems Germany

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GLS Beteiligungs GmbH

legal form Company with limited liability
founding 1989
Seat Neuenstein (Hessen) GermanyGermanyGermany 
  • Klaus Conrad
  • Martin Seidenberg
  • Saadi Al-Soudani
  • Eberhard Fritze
Number of employees 8,283
sales EUR 1.12 billion
Branch logistics
As of March 31, 2017

The GLS Beteiligungs GmbH , based in Hesse Neuenstein is the holding company of the courier express package service General Logistics Systems Germany . The group's companies from Germany, Austria and Hungary take on the logistics for the international parcel service GLS in their countries under the GLS brand . The company that emerged from German Parcel belongs to the British Royal Mail through the Dutch General Logistics Systems BV . It is the origin of the entire GLS group and accounts for around 50% of total global sales. In 2014 the company was the fourth largest parcel service in Germany.


German Parcel

In 1988 Rico Back founded German Parcel Paket Logistik GmbH together with 24 other medium-sized freight forwarders in Neuenstein, Hessen. Each partner was also a franchisee of the system. Operations started on April 28, 1989. The founding members included Helmut Barth (Barth Logistikgruppe), Werner Bischoff (Spedition Bischoff), Manfred Boes (Boes Spedition and Logistics), Jürgen Boos (Gras Spedition), Jochen Ganz (Pracht Spedition + Logistik) , Alfred Kolb ( Andreas Schmid Logistik ), Werner Konz (Konz Logistics), Matthias Löhr (LB GmbH), Frank Mönkemöller (Spedition Gebrüder Mönkemöller), Werner Rudolph (Rudolph Group), Klaus Schäfer (Viktoria Transport), Stefan Seils (Spedition Bursped), Hartmut Voigt (Voigt Logistik) and CE Noerpel . The international connection followed in 1992 with the establishment of the German Parcel network in the form of strategic partnership agreements with foreign parcel services and 60 other franchisees.

In October 1999 the British Royal Mail acquired all shares in German Parcel Paket Logistik GmbH with General Logistics Systems BV, newly founded in the Netherlands for this purpose, and Rico Back as managing director. Klaus-Dieter Conrad and Rüdiger Schmahl became the new managing directors. In the following years, parcel services were taken over from the German Parcel network and united under the umbrella of German Parcel. In the same year they included the Der-Kurier group of companies, General Parcel Hungary and in 2000 General Parcel Austria as well as their subsidiaries Domberger Paket Dienst and Deutscher Paket Dienst Dachser as part of a participation in DPD . At around the same time, German Parcel gave up its 10% stake in the German parcel service DHL after it was taken over by the French Le Poste Group . At the time, German Parcel had an annual turnover of 745 million marks with 105 million parcels .

General Logistics Systems

In 2002, GLS was introduced as the umbrella brand for all continental European parcel services of Royal Mail. As part of the new corporate identity , German Parcel Paket Logistik GmbH was renamed GLS Beteiligungs GmbH and German Parcel Paket-Logistik GmbH & Co. OHG became General Logistics Systems Germany GmbH & Co. OHG. In order to develop the group-wide IT systems in-house in the future, GLS IT Services GmbH was founded in Neuenstein in 2003.

In 2011, the management was expanded to include Saadi Al-Soudani, a graduate economist. He was followed in 2012 by business IT specialist Christian Herrlich, who moved from DHL to the management of GLS IT Services. Rüdiger Schmahl left the company on December 31, 2013 and was replaced by Heinrich Beckmann on March 1, 2014. On March 1, 2015, Martin Seidenberg moved from DHL to GLS Beteiligungs GmbH, where he took on the newly created position of Chairman of the Management Board.

On June 1, 2018, German Parcel co-founder Rico Back was appointed CEO of Royal Mail.


GLS in Neuenstein (central HUB)

GLS Beteiligungs GmbH is part of the GLS group, which offers all standard parcel services ( CEP services ) nationally and worldwide . As a holding company of six domestic and two foreign subsidiaries, the company belongs to the British Royal Mail via the Dutch General Logistics Systems BV and operates four central hub and over 100 depots in Germany, Hungary and Austria. There are also a large number of GLS shops that are operated by ParcelShop partners under license. In addition, the company owns the rights to the EU trade mark GLS and generates around 50% of total worldwide sales. According to Stiftung Warentest , the company was the fourth largest parcel service in Germany at the end of 2014, ahead of UPS .

GLS in Cottbus (Depot 14)

The following subsidiaries belonged to the German GLS Group in 2018:

  • General Logistics Systems BV , Oude Meer, The Netherlands
  • GLS Beteiligungs GmbH, Neuenstein, Germany
    • General Logistics Systems Germany GmbH & Co. OHG, Neuenstein
      • GLS IT Services GmbH, Nauenstein
      • The Kurier GmbH & Co. KG, Neuenstein
      • Overnight Service GmbH, Hamburg
      • Parcel Lock GmbH, Frankfurt am Main
      • Logistics Systems Austria GmbH, Ansfelden , Austria
      • General Logistics Systems Hungary Kft. Alsónémedi, Hungary

GLS offers scheduled delivery on weekdays at 8 a.m., 9 a.m., 10 a.m. or 12 p.m. and Saturday delivery at 10 a.m. or 12 p.m. These scheduled shipments are not delivered by GLS itself, but by DER KURIER GmbH & Co. KG , a 100% subsidiary that operates a European-wide courier and express network under the name DER KURIER . However, there are restrictions on the earliest possible delivery date for certain postal codes. In addition, packages can be delivered directly to the recipient's workstation.

For business customers, the exchange service is offered in addition to cash shipping ( cash on delivery ) . Here a new device is sent to the recipient, and the defective old device is simultaneously placed in the packaging upon delivery and transported back to the sender by GLS.


Proceedings for bogus self-employment

In 2003, the Hessian State Social Court sentenced German Parcel Service to pay 110,000 euros in social security contributions for one of their deliverers. The court justified this, among other things, with the fact that the deliverer had to paint his vehicle with the company's logo and wear the “image clothing” of GLS during his work. His daily and work routine was completely pre-structured and thoroughly structured by GLS as an employer. Furthermore, there was no room for maneuver for 10 to 12 hours of work.

Data loss in 2008

On a data transport for Landesbank Berlin , which GLS carried out on behalf of Atos Origin in 2008 , credit card data was stolen from 130,000 customers in the form of microfiches , which landed on the Frankfurter Rundschau on December 12, 2008 . As it became known on December 19, 2008, two courier drivers were responsible for using it to cover up the theft of a Christmas stollen . They had stolen the Christmas stollen from a package sent to the editor-in-chief of the Frankfurter Rundschau and consumed it. They then took one of six parcels with the data addressed to LBB and stuck the label of the opened parcel with the Christmas stollen on it, which was then delivered to Frankfurter Rundschau instead of the actual parcel.

Wallraff report 2012

After several months of research and work at various GLS locations, the journalist Günter Wallraff published a report for RTL and ZEITmagazin in May 2012 in which he made serious allegations against the company. GLS is committing breaches of contract, violating labor protection laws, dumping wages and pushing employees into bogus self-employment . This is concealed from the authorities by manipulated information. Workers have to work up to 14 hours a day and GLS operates “a form of modern slavery” and “systematic human dragging”. Furthermore, the results of the work in 2014 were published in detail in his non-fiction book Die Loadträger .

Stiftung Warentest

In 2010, the parcel service was rated “satisfactory” in a test by Stiftung Warentest . The handling and the incorrect collection of parcels was criticized. The test was repeated in 2014 with the same result.


  • Christine Voges: Process-oriented company remuneration using the example of German Parcel Paket-Logistik GmbH . Diploma thesis at Braunschweig / Wolfenbüttel University of Applied Sciences, 1999.

Web links

Commons : General Logistics Systems  - collection of pictures, videos and audio files

Individual evidence

  1. a b c d Consolidated financial statements of GLS Beteiligungs GmbH published in the Federal Gazette
  2. ^ A b Karl Schönholtz: Rico Back leads Royal Mail Group. In: Hersfelder Zeitung . April 24, 2018. Retrieved January 19, 2018 .
  3. a b British Post buys German Parcel. In: Manager Magazin . January 12, 1999, accessed August 20, 2018 .
  4. ^ Kerstin Meise: Analysis of usable logistic service offers for small goods (CEP) and dangerous goods shipments for a Dresden company . Diplomica Verlag, 1998, p. 978–3832407032 ( limited preview in Google Book search).
  5. Press release: 25 years of GLS in Germany: Parcel service celebrates anniversary. In: April 28, 2014, accessed January 19, 2018 . Press release: Founders celebrate with GLS Germany. In: September 30, 2014, accessed January 19, 2018 .
  6. a b GLS Germany gets chairman of the management. In: Package there. March 4, 2015, accessed August 21, 2018 .
  7. German Parcel can pack. In: Manager Magazin. December 18, 2000, accessed August 20, 2018 .
  8. a b milestones. GLS, accessed on August 19, 2018 .
  9. German Parcel takes over six DPD locations. In: Handelsblatt . August 3, 2000, accessed August 20, 2018 .
  10. ^ A b Nicolas Zeitler: New head of IT at logistician GLS. In: Cio. August 13, 2012, accessed August 21, 2018 .
  11. Yvonne Esterházy: This German soon leads the oldest postal service in the world. In: Wirtschaftswoche . April 29, 2018. Retrieved August 21, 2018 .
  12. Royal Mail plc (Ed.): Annual Report and Financial Statements 2016-17 . May 17, 2017, p. 4-5, 101-104, 132 ff . ( [PDF]).
  13. DPMA trademark research
  14. The five largest parcel services in Germany. Stiftung Warentest, November 20, 2014, accessed on August 20, 2018 .
  15. Judgment of the Hessian Regional Social Court (AZ L 8/14 KR 1188/03)
  16. Landesbank Berlin: data leak forces LBB to swap cards ( memento of December 21, 2008 in the Internet Archive ) in Frankfurter Rundschau of December 19, 2008
  17. LBB credit card statements: stolen Christmas stollen triggered a data scandal in Spiegel Online on December 19, 2008
  18. Undercover research: Wallraff raises serious allegations against parcel service GLS in Spiegel Online from May 30, 2012
  19. Günter Wallraff reveals: This is how GLS treats its drivers on from May 30, 2012
  20. Günter Wallraff (Ed.): The load carriers. Freefall work - flexible toil without perspective . Kiepenheuer & Witsch, Cologne 2014, ISBN 978-3-462-04625-0 .
  21. Parcel services: often damaged ; accessed on November 27, 2019
  22. Parcel services: fast, but rough - five providers in the test