Cash desk
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Cash desk workstation is the workstation at a cash register in a shop that is occupied by cashiers .
General
Today's POS workstation is the further development of the former counter in modern self - supermarkets without actual seller . This is the so-called point of sale ( English Point of Sale ), at which the customer acquired in the shop goods to the cashier for accounting transfers and paid. The bank counter for cash withdrawals and cash deposits is also a cash desk.
Work equipment
The actual settlement of the goods is done with a cash register or with scanner registers . With these, the goods have to be pushed over an optical sensor that recognizes the special barcodes on the goods , reads them, processes them and summarizes them in a receipt . Such automated billing centers can now also be found completely without cashiers (but with video surveillance ). Other work equipment are chip card readers and ec terminals for card payments and bill validators.
organization
The modern cash desk workstation is mostly optimized for use in connection with a shopping cart or shopping basket. Shortly before the exit of a shop there are usually several such workstations, to which the customers can split up and wait in a queue for the billing process. The basket or trolley is usually unloaded onto a goods conveyor belt during the waiting time , pushed behind the registration area when empty, and after accounting and cashing the paid goods are put back into it. The route of the goods is designed so that
- the goods of the customers following one another in the queue remain clearly separated from each other (e.g. with the help of a goods divider ),
- it is possible to react flexibly to waiting times (e.g. during accounting or moving from the belt back to the trolley) (mostly with the help of an automatically starting and stopping goods conveyor belt ),
- the goods can be dragged past a certain point for registration (e.g. at the goods scanner),
- Behind the registration area, a (storage) point is created to relocate the goods back to the trolley or shopping bag.
Sales shelves are set up immediately in front of the checkout workstation , which are intended to encourage spontaneous purchases of impulse goods and obnoxious goods , which are intended to balance the frustration of customers in a queue. This allows the waiting time in the queue at the cash register to be used to generate higher sales. The area productivity is particularly high here (turnover per sales area).
Self-checkouts
More recently, self-service checkouts have found their way into retail . Here the customer takes over the checkout process. Only one supervisor is required for several checkouts.
Legal issues
Cash desk workstations are to be set up and operated in accordance with the applicable occupational safety and accident prevention regulations and in accordance with the generally recognized safety , occupational medical and hygienic rules as well as ergonomic knowledge. That is why the cash desk workstation is a seated workstation, the cashiers should sit facing the customer, cash desks have a work surface that cannot be adjusted in height. If cash desk workstations are equipped with a small data display device that is required for the immediate use of the work equipment "cash register", they are not considered to be a computer workstation according to Section 1, Paragraph 2, No. 5 of the VDU Workplace Ordinance .
As a rule, the space for cashiers to move around is severely restricted, but the appendix requires no. 1.2 ArbStV only stipulates that the employer must provide work rooms that have a sufficient floor space and clear height as well as sufficient air space so that the employees can use the rooms or carry out their work without impairing their safety, health or well-being.
literature
- Literature on cash desk workstations in the catalog of the German National Library
Web links
Individual evidence
- ↑ Trade union trade, banks and insurance (ed.), Use your rights: Frauenarbeitsschutz , 1981, p. 47
- ↑ Christin Rothe (ed.), Arbeitsschutz von AZ , 2009, p. 325 f.
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