Business call
Service call (including technical discussion , English business call ) is in a narrower sense, a conversation between at least two working persons that during the working time by telephone or mobile phone takes place work content has for an object and in the exercise of the profession is carried out.
General
Service meetings are conducted with work equipment and are part of the work performance . They are used to exchange information on specific topics in a specialist field or business . As with every conversation, rules of conversation must also be observed. The basic rule is that face-to-face presence is not required when talking on the phone . Because of the telephone charges, the subject of the conversation must be dealt with in as condensed form as possible and the conversation partner still given sufficient opportunity to reply . In conference calls or video conferences are usually more involved than two people. Business meetings are held at the place of work , which can be a construction site as a static work place in the office or workshop , but also as a mobile work place . Business meetings are also held in the office .
In contrast to the business call, the private call is held during working hours . It is of importance under labor law and may only be used by employees during working hours under certain conditions (see Use of official work equipment for private purposes ). A company agreement can allow the "recording of the full target number for business calls and private calls for business reasons" if private calls can also be made without recording. Recording with the aim of controlling misuse and costs is permitted, but no other performance control. Today's telephone systems can not only take care of billing, but also assign business calls to individual business figures , business processes or research projects using specific codes . In mobile communications , the GSM feature Alternate Line Service provides an alternative call number, which can be used to bill business and private calls separately via the provider.
Conversation contents
It may only matters come up for discussion, the substantive issues and not personal assessments or personnel matters concerning. Other secret or data protection-relevant content should not be the subject of a phone call. File notes or protocols are usually made retrospectively for important business discussions so that the content of the conversation is clearly documented. In the case of business discussions with people outside the company or outside the authority (e.g. customers , clients , applicants ), it may also be advisable to confirm the conversation by letter ( commercial letter of confirmation ).
The most important business calls with considerable capital expenditure take place in the context of telephone trading , in which the credit institutions exchange underlying assets such as money , foreign exchange , precious metals , sorts , securities or other financial instruments with one another or with non-banks and agree on the respective counter-performance from the counterparty . In order to prevent misunderstandings, a certain trading language (stock exchange jargon) is used.
Service meeting
Meetings provide information, prepare decisions , and provide planning or advice . In addition to the employee appraisal and staff meeting, the supervisor can use the service meeting as a further essential management tool. They are a means of leadership, so personal presence is required. As a rule, file notes are also made retrospectively for the meetings so that the content of the conversation is clearly documented.
See also
Web links
Individual evidence
- ↑ Participation in telephone data acquisition, regarding BetrVG §75-78, JSTOR 24020499
- ↑ Recording of business calls. (PDF) University of Leipzig, data protection in call centers , 2010
- ↑ Ute Mielow-Weidmann, Paul Weidmann: Formulate and correspond in the job . 1998, p. 27
- ^ Leadership in the economy: commemorative publication for the tenth anniversary of the Academy for Executives in Economy (1956–1966) . Academy for Business Executives - Middle Management, 1966, p. 304