Hyatt

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Hyatt

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legal form
ISIN US4485791028
founding 1957
Seat Chicago , United States
Branch Hotel industry
Website www.hyatt.com

Hyatt Regency in Hong Kong, Tsim Sha Tsui (left)

Hyatt is one of the world's largest hotel chains headquartered in Chicago , Illinois . Hyatt Hotels are among the luxurious 4 to 5-star superior hotels.

history

The Hyatt Group was founded in 1957 when Jay Pritzker bought a motel . The name "Hyatt" comes from the previous owner of the motel, Hyatt van Dehn. Just three years after the successful reopening of the motel, the Pritzker family already had four hotels and has expanded enormously since then. The name Hyatt became known around the world with the opening of the Hyatt Regency Atlanta, whose spectacular atrium lobby set new standards in hotel architecture.

As of September 2017, the Global Hyatt Corporation comprised 739 hotels and resorts in 57 countries.

Brands

The hotels are run under different brands, depending on their positioning. Hyatt itself divides the hotels, depending on their location, into categories from 1 (lowest class, mainly place and house locations) to 7 (mainly Park Hyatt hotels, residence club resorts and luxury hotels under their own names). Category 8, introduced in 2018, comprises 23 hotels, including 19 in Europe that belong to the Small Luxury Hotels of the World (SLH) group, with which Hyatt has been cooperating since 2018. As of March 2019, the following brands and houses exist (or were planned):

Hotels

  • Park Hyatt (44 five-star hotels)
  • The Unbound Collection by Hyatt (16 top category hotels and resorts since 2016)
  • Andaz (21 five-star boutique hotels since 2007, including Munich and Vienna)
  • Grand Hyatt (55 hotels in the 4 to 5 star range)
  • Hyatt (14 hotels in the 4 to 5 star range, including three in Manhattan)
  • Hyatt Regency (200 4-star hotels with a focus on leisure and business travelers, since 1967)
  • Hyatt Centric (29 upscale hotels for younger adults, since 2015)
  • Hyatt Place (198 hotels with focus on families and business travelers, since 2006)
  • Hyatt House (101 extended stay hotels, 90 of them in the US; Summerfield Suites , acquired by Hyatt in 2006 , were renamed Hyatt House in 2012)

Resorts and Spas

  • Hyatt Zilara (3 five-star resorts in Montego Bay , Cancun and Punta Cana , only for guests over 18 years of age)
  • Hyatt Ziva (5 five star resort in Central America)
  • Miraval Resorts (3 5-star spa resorts in Tucson , Austin and Lenox )
  • Hyatt Residence Club (launched as Hyatt Vacation Club in 1994, renamed in 2009, 16 time-share resorts in the USA)
  • Exhale Spa (18 exclusive US health clubs, bought by Hyatt in 2017)

Hyatt in German-speaking countries

In Germany , the group is represented with a Park Hyatt in Hamburg , a Grand Hyatt in Berlin , three Hyatt Regency in Cologne , Mainz , Düsseldorf , a Hyatt House in Düsseldorf and a Hyatt Place in Frankfurt. Another Andaz hotel opened in Munich at the end of February 2019.

In Frankfurt am Main , the two twin towers of a planned hotel in the construction phase around 1980 were sold to Deutsche Bank, which has been based there in the Deutsche Bank high-rise since then . The plans for a Hyatt hotel in Frankfurt's Europaviertel also failed in 2013.

In Switzerland there is a Park Hyatt in Zurich .

In Vienna , the Park Hyatt Vienna am Am Hof , which opened in June 2014, is located in the center of Vienna, as well as the Andaz Vienna Am Belvedere , which opened at the end of April 2019 and was built as part of the Quartier Belvedere near Belvedere Palace .

Corporate structure

Hotels in the United States , Canada and the Caribbean are operated by Hyatt Corporation; hotels in the rest of the world are operated by Hyatt International Corporation. Both companies belong to the holding company Global Hyatt Corporation, Chicago . Mark S. Hoplamazian has served as President and Chief Executive Officer of Global Hyatt since November 28, 2006. He took over from Doug Geoga, who left the company in July 2006.

Kansas City disaster

Planned and implemented screw connection
Cracked suspension of the cross member
The day after the collapse: The corridors to the third and first floor are missing, the one to the second floor (left) remained intact

The collapse of two connecting bridges in the Hyatt Regency Kansas City (now the Sheraton Kansas City Hotel at Crown Center) in Kansas City on July 17, 1981 at 7:05 p.m. was one of the most human-causing catastrophes in the United States. 114 people died in the accident, three of them later in hospitals, and 216 people were injured, some seriously.

A total of three “ skywalks ” were installed in the hotel's atrium, which is used as the lobby . Two of them were arranged one above the other, on the first floor and on the third floor. In this particular case, they were suspended from metal rods on the ceiling. During a tea dance event in the hotel, the two connecting corridors, one above the other, collapsed and there were many spectators (around 40 people on the lower one, 23 on the upper one). They crashed onto the dance floor, which was also well filled with spectators and dancers.

The water pipes of the sprinkler system were destroyed by the collapse. As a result, the atrium was filled with about 1,000 liters of water per minute, putting the trapped survivors at risk. Since the water came from tanks and not from the municipal water network, it could not be turned off. For this reason, the entrance door of the atrium was torn out with an excavator to allow the water to drain off. The water flowing out of the pipes was led out of the building with fire hoses.

The reason for the accident was a suspension that had been modified from the original plan. Originally, both skywalks were supposed to be held on a total of six continuous poles arranged in pairs on the ceiling. Each Skywalk only had to carry its own weight. As this was difficult to implement in practice, the structure was changed so that the poles were no longer continuous, but the lower skywalk was attached to the cross members of the upper skywalk with separate poles. Thus the fortifications of the upper corridor also carried the entire weight of the lower corridor. The cross members, which each consisted of two C-beams, were not welded back to back, but butt to butt. This created an additional weak point, through which the rods led and were only screwed down with a nut. The entire construction barely carried its own weight, let alone additional people. The construction planner Jack D. Gillum relied on the manufacturer of the Skywalks for the calculation, who in turn believed that the construction planner was responsible for it. In the end, it was not recalculated by anyone. Gillum also objected that metal squares had to be installed between the nut and the cross member and spacer sleeves inside.

The hotel was completed in 1980. But already during its construction there had been an incident on October 14, 1979 when a glass element of the atrium the size of a tennis court collapsed due to incorrect installation of suspension bolts. All connections were then checked again, but tragically not the Skywalks connections. The third Skywalk was dismantled during the cleanup. Today there is only one transition that is supported by massive pillars.

Despite the accident, there is still no plaque or anything like that in that hotel to commemorate the victims. A private association - whose chairman was a victim of the incident - continues to collect donations for a memorial in a park near the hotel. Hyatt originally wanted to participate. After Hyatt sold the hotel to Sheraton, however, there was no longer any interest in it. Nevertheless, the monument was completed and unveiled in July 2013.

criticism

In October 2007, Hyatt and other international hotel chains were awarded the negative Big Brother Award in the “Consumer Protection” category for “ collecting and centrally storing highly personal information about their guests without their knowledge” .

Web links

Commons : Hyatt  - collection of pictures, videos and audio files

Individual evidence

  1. / investors.hyatt.com: OUR COMPANY
  2. hyatt.com: Locations , accessed September 5, 2018
  3. Hyatt takes over 2 new top hotels
  4. Allgemeine Hotel- und Gastronomie-Zeitung: No Grand Hyatt for Frankfurt am Main May 28, 2013
  5. Park Hyatt luxury hotel opened
  6. First insights into the new "Andaz" hotel April 25, 2019
  7. Andaz Vienna Am Belvedere May 6, 2019
  8. Hyatt opens latest Andaz property in Vienna May 7, 2019
  9. Oliver Gassmann, Philipp Sutter: Praxiswissen Innovationsmanagement , p. 61. ISBN 3-446-41481-9