Santander Consumer Bank (Germany)

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  Santander Consumer Bank AG
logo
Country GermanyGermany Germany
Seat Mönchengladbach
legal form Corporation
Bank code 310 108 33
BIC SCFB DE33 XXX
founding 20th August 1957
Website www.santander.de
Business data 2019
Total assets 46.1 billion euros
insoles 23.2 billion euros
Customer credit 30.0 billion euros
Employee 3,194
Offices 210
management
Board Vito Volpe (Chairman)
Oliver Burda (Deputy Chairman)
Walter Donat
José María Echanove
Thomas Hanswillemenke
Jochen Klöpper
Fernando Silva
Supervisory board Mónica López-Monís Gallego (Chair)
Logo until 2018

The Santander Consumer Bank AG is a German credit institution in the legal form of a joint stock company with headquarters in Mönchengladbach . It is a wholly owned subsidiary of the Spanish Banco Santander SA

With over 133 million customers and a presence in more than 40 countries, the Santander Group is one of the largest banks in the world. In Germany the bank is represented by Santander Consumer Bank AG. Santander Consumer Bank AG has a loan portfolio of 30.8 billion euros and around 4.3 million customers.

The business model of Santander Consumer Bank AG is based on three pillars: private customer business, vehicle financing and consumer goods financing. Santander Consumer Bank AG is the largest manufacturer-independent bank in the field of cars, motorcycles and (motor) caravans and operates ten dealer sales centers in the metropolitan areas of Hamburg, Frankfurt, Leipzig, Munich, Hanover, Berlin, Stuttgart and Mönchengladbach. The consumer credit business focuses on the consumer electronics, computers and furniture retail divisions.

Santander Consumer Bank AG has 210 branches in Germany. All banking services are also offered directly via online and telephone banking. Santander employs a total of 3,194 people in Germany.

Santander Consumer Bank AG is a member of the Cashpool , the Bankenfachverband e. V., in the Bankenarbeitsgemeinschaft e. V. and in the Association of German Pfandbrief Banks. Santander is a member of the deposit protection fund of the Federal Association of German Banks .

history

Historical logo

The bank was founded in 1957 as Curt Briechle KG sales financing by the businessman of the same name in Mönchengladbach as a sales financing company for automobiles. In 1968 the company was converted into a stock corporation and renamed Bankhaus Centrale Credit AG.

In 1987, the major Spanish bank Banco Santander Central Hispano (BSCH) acquired 100% of the bank and renamed it CC-Bank AG. In 1988 the Royal Bank of Scotland acquired 50% of the shares in CC-Bank. In 1996 Santander Central Hispano bought the shares back from the Royal Bank of Scotland.

In 2002 the Cologne-based AKB Privat- und Handelsbank merged with the CC-Bank AG. The Cologne headquarters of AKB on Friesenplatz was dissolved. In 2003, Santander Direkt Bank AG from Frankfurt , which also belongs to the BSCH Group, was merged with CC-Bank.

On October 1, 2004, the bank's market presence was adapted to the corporate design of the Spanish parent company. Since then the brand has been called Santander Consumer CC-Bank; the official company name was initially still CC-Bank AG. In August 2007 the company was officially renamed in the commercial register to Santander Consumer Bank AG.

On July 1, 2008, the Royal Bank of Scotland sold its ECF (European Consumer Finance) consumer credit business to Santander Consumer Finance . This also included RBS (RD Europe) GmbH with branches in Ratingen (Germany), Houten (Netherlands), Merelbeke (Belgium) and Vienna (Austria), which are now part of the German Santander Consumer Holding GmbH. With the purchase, the ComfortCard trademark was also adopted in the countries mentioned.

On July 1, 2009, GE Money Bank GmbH from Hanover , which had already been acquired in November 2008, was merged with Santander Consumer Bank AG.

In July 2010 it was announced that the German private customer business of SEB will be sold to Banco Santander. The purchase price for the 173 SEB branches was 555 million euros. As of January 31, 2011, the private customer business with around 1 million customers and around 2,400 employees was transferred to Santander and now operates under the name of Santander Bank - a branch of Santander Consumer Bank AG.

On July 1, 2016, PSA Bank Deutschland GmbH started, a joint venture in which Santander Consumer Bank AG has a 50 percent stake. With the brands Peugeot Bank and Citroën Bank, PSA Bank offers car financing, leasing products and dealer financing. Insole products are available from PSA Direktbank.

In September 2016, Santander Consumer Bank AG obtained the Pfandbrief license. At the end of November 2017, the bank issued a Pfandbrief for the first time.

In 2018, Santander Consumer Bank AG will standardize its branding and will only appear in Germany with “Santander”. In the course of this, the sales networks of “Santander Consumer Bank”, “Santander Direkt Bank” and “Santander Bank” were merged.

Corporate headquarters and new work concept

Since the number of employees rose to over 1,300 after the merger with AKB Bank in 2002 and they worked at five different locations in Mönchengladbach, a new company headquarters was built on Karmannsstrasse in Mönchengladbach by mid-2007 at Santander-Platz 1.

In the building planned by the architects Hentrich-Petschnigg & Partner, the employees of Santander Consumer Bank AG work with the so-called New Work concept. Meeting rooms for larger groups or small rooms, so-called “think tanks”, for 1 to 3 people are used for communication, as are “chill-out lounges” or coffee bars.

Between 2013 and 2015, another building complex was also built in Mönchengladbach on Madrider Straße in Nordpark within sight of Borussia Park , the shape and layout of which is based on the company's headquarters on Santander-Platz.

engagement

In the global Santander Universities division , the bank maintains partnerships with more than 1,200 academic institutions in 20 countries worldwide, including the German universities of Bremen , Heidelberg , Cologne , the Humboldt University of Berlin , the Free University of Berlin , and the Heinrich Heine University in Düsseldorf , Justus Liebig University Gießen , Goethe University Frankfurt , Georg-August University Göttingen , Westfälische Wilhelms-Universität Münster , Saarland University , Eberhard Karls University Tübingen , Technical University Dresden , Technical University Munich and the Niederrhein University of Applied Sciences . In addition, Santander Universities is a premium partner of the German University Association and a partner of the Stifterverband for German science .

criticism

Santander Consumer Bank AG is not a member of the private banking employers' association and is therefore not bound by collective agreements . At Santander, according to the union, there is a "proliferation of different remuneration", which has arisen in recent years through the acquisitions of banks. Almost a third of the employees are employed in an in-house temporary employment agency and outsourced subsidiaries. According to Jörg Reinbrecht from the ver.di financial services department, there are “even employees who only work on a commission basis, with no fixed salary at all. They work in small branches that only sell loans, nothing else ”. The bank denies this.

The ver.di union has been negotiating a company wage agreement with Santander since February 2012. In particular, the employees taken over by SEB called for their collective agreement to continue to apply to all Santander employees. In April 2013, after 14 months of negotiations, an agreement was reached between Santander and ver.di. A collective agreement came into effect retrospectively as of April 1, 2013 for employees in the branches. There is still no collective bargaining agreement for employees in the head offices; Santander Consumer Bank has committed to collective bargaining with ver.di for 2014.

Santander moved away from the free current account in the spring of 2012 and demanded account management fees from some of the customers again . The information to the affected customers was packaged as a marketing campaign. In a ruling from November 2012, the Mönchengladbach Regional Court saw the bank's approach as misleading customers; a change to the contract requires the customer's express consent.

Consumer advocates also criticize illegal fees for loans. For example, Santander charges processing fees of up to 3.5 percent of the loan amount for installment loans. There are now several court rulings against Santander due to loan processing fees. Because of the large number of those affected, consumer advocates have organized a protection association for bank customers, which has already filed 150 cases against banks to repay the fees.

In 2015, consumer advocates criticized unjustified and unacceptably high fees for address inquiries, reminders and canceled direct debits.

Awards (selection)

  • At the “BankenMonitor 2017” of the trade journal Autohaus , the Santander Consumer Bank and Mazda Finance won first place in the “Brands without a manufacturer bank” category.
  • markt intern : For the twelfth time in a row, automobile dealers choose Santander Consumer Bank as the “Best Automobile Bank 2016”
  • Fair Company seal of approval from the job and business magazine Karriere of the Handelsblatt publishing group
  • The IHK Mittlerer Niederrhein has repeatedly counted the Santander Consumer Bank Mönchengladbach among the best IHK training companies in the region

Web links

Individual evidence

  1. ↑ a b Master data of the credit institute at the Deutsche Bundesbank
  2. ↑ Santander: [1]
  3. ↑ [2] In: santander.com (English)
  4. ↑ Santander Consumer Bank: Annual Report 2017 In: Unternehmer.santander.de
  5. ↑ Santander: Santander - About Us: Facts and Figures. Retrieved October 29, 2019 .
  6. ↑ Query of the deposit protection limit In: Bundesverband deutscher Banken e. V.
  7. ↑ Santander takes over AKB-Bank in Cologne. In: Welt Online. February 11, 2002, accessed July 30, 2016 .
  8. ↑ ComfortCard Germany ( Memento from October 16, 2012 in the Internet Archive )
  9. ↑ Axel Höpner, Hans G. Nagl: SEB takeover: Santander buys a problem child In: Handelsblatt of July 12, 2010.
  10. ↑ Christoph Baeuchle: New start for PSA Bank Germany, partnership with Santander enables better conditions, In: Kfz-Betrieb , July 8, 2016, accessed on January 5, 2017
  11. ↑ Santander Consumer Bank press release of December 1, 2017
  12. ↑ Administration building of the Santander Consumer Bank ( Memento from January 4, 2010 in the Internet Archive ) Website of the architects Hentrich-Petschnigg & Partner.
  13. ↑ Ralf Jüngermann: This is how big the new Santander building will be In: Rheinische Post from December 11, 2013, accessed on November 27, 2015.
  14. ↑ Tim Specks: New Santander building in Nordpark completed In: Rheinische Post from October 31, 2015, accessed on November 27, 2015.
  15. ↑ By Inge Schnettler: The new Santander building is on the home straight In: Rheinische Post from July 6, 2015, accessed on November 27, 2015.
  16. ↑ Santander supports Uni Bremen In: Universität Bremen from April 4, 2013, accessed on July 20, 2017
  17. ↑ Heidelberg University and Santander Universities expand previous cooperation In: Heidelberg University of July 5, 2013, accessed on July 20, 2017
  18. ↑ Santander and University of Cologne extend cooperation In: University of Cologne from February 22, 2016, accessed on July 20, 2017
  19. ↑ Santander and HU extend cooperation for the HU Welcome Center “International Scholar Services” In: Humboldt-Universität zu Berlin , accessed on July 20, 2017
  20. ↑ Santander supports Freie Universität Berlin In: Freie Universität Berlin , May 25, 2018, accessed on December 4, 2018
  21. ↑ Santander supports the Heinrich Heine University: Endowed junior professorship and award of Germany scholarships agreed In: Heinrich Heine University Düsseldorf, September 4, 2018, accessed on December 4, 2018
  22. ↑ Pertnerschaft of Santander Universities and the University of Giessen in: University of Giessen , accessed on July 20, 2017
  23. ↑ Santander confirms further support for Goethe University In: Goethe University Frankfurt of July 11, 2016, accessed on July 20, 2017
  24. ↑ University of Göttingen and Santander Consumer Bank extend cooperation In: Georg-August-Universität Göttingen from December 16, 2016, accessed on July 20, 2017
  25. ↑ Together for Internationalization In: Westfälische Wilhelms-Universität Münster , accessed on July 20, 2017
  26. ↑ Partnership Universität des Saarlandes In: Universität des Saarlandes , accessed on July 20, 2017
  27. ↑ University of Tübingen and Santander Consumer Bank AG cooperate ( Memento of the original from August 3, 2017 in the Internet Archive ) Info: The archive link was automatically inserted and not yet checked. Please check the original and archive link according to the instructions and then remove this notice. In: Eberhard Karls Universität Tübingen from November 29, 2013, accessed on July 20, 2017 @1@ 2Template: Webachiv / IABot / www.uni-tuebingen.de
  28. ↑ Santander and the Technical University of Dresden agree on a partnership ( memento of the original dated August 4, 2017 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. In: Technische Universität Dresden from December 21, 2016, accessed on July 20, 2017 @1@ 2Template: Webachiv / IABot / tu-dresden.de
  29. ↑ Santander and TUM School of Management sign cooperation contract In: Technische Universität München from April 5, 2017, accessed on July 20, 2017
  30. ^ Hochschule Niederrhein and Santander Consumer Bank AG renew cooperation agreement In: Hochschule Niederrhein from October 9, 2014, accessed on July 20, 2017
  31. ↑ Cooperation between DHV and Santander Universities In: Deutscher Hochschulverband , accessed on December 4, 2018
  32. ↑ CONTRACT FOR SANTANDER FOUNDATION JUNIOR PROFESSOR SIGNED In: Stifterverband für die deutsche Wissenschaft , accessed on December 4, 2018
  33. ↑ Santander Consumer Bank ( Memento from May 19, 2013 in the Internet Archive ) - web dossier of the ver.di banking department.
  34. ↑ a b c Huge profits and wage depressions. ver.di demands the same wages for the same work - also at the Santander Consumer Bank In: Ver.di PUBLIK 06/2012.
  35. ↑ a b Done! Working conditions secured by collective agreements! ( Memento from May 19, 2013 in the Internet Archive ) - ver.di - Banking department
  36. ↑ Current account: banks are secretly increasing their fees In: Handelsblatt , October 18, 2012.
  37. ↑ Banks say goodbye to their free accounts In: Die Welt, October 22, 2012.
  38. ↑ Not because of "free" - How banks trick with checking accounts In: Westdeutsche Allgemeine Zeitung , November 4, 2012.
  39. ↑ The fairy tale of the free account In: Die Welt from November 21, 2012.
  40. ^ LG Mönchengladbach - judgment of November 26, 2012 - Az. 8 O 62/12 In: Openjur , November 26, 2012.
  41. ^ Jan Drebes: What bank customers need to consider with free current accounts In: Rheinische Post , December 21, 2012.
  42. ↑ Bank may not simply convert free accounts In: Handelsblatt , November 29, 2012.
  43. ^ Elisabeth Ihme: Inadmissible credit fees - consumer advice centers: Banks are reluctant to repay ( memento of April 19, 2013 in the Internet Archive ), MDR Info , April 16, 2013.
  44. ↑ Banks: Illegal Fees for Loans In: consumer magazine Guter Rat from October 12, 2012.
  45. ↑ How customers save thousands of euros on loans: Beware of the hidden fees In: Handelsblatt , December 20, 2011.
  46. ↑ a b Offenbach District Court: Judgment of July 4, 2012, file number: 380 C 33/12 ( Memento of the original of July 14, 2014 in the Internet Archive ) Info: The archive link was inserted automatically and has not yet been checked. Please check the original and archive link according to the instructions and then remove this notice. (PDF; 1.9 MB) Judgment on a Santander loan agreement. @1@ 2Template: Webachiv / IABot / lsspartner.files.wordpress.com
  47. ↑ Loan processing fees: Banks in debt In: Stiftung Warentest , test.de , January 17, 2013.
  48. ↑ Tobias Lill: High bank fees: low earners in the fee trap In: Spiegel Online , May 7, 2015.
  49. ↑ 12. Autohaus BankenMonitor In: Autohaus (trade journal) , July 12, 2017.
  50. ↑ Autobanken 2016 In: markt intern 2016.
  51. ↑ Award Fair Company In: Fair Company .
  52. ↑ Best training companies 2015 (PDF; 41 kB), IHK Mittlerer Niederrhein


Coordinates: 51 ° 11 ′ 42.4 "  N , 6 ° 25 ′ 23.3"  E