National Express Coaches
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 A National Express coach in the new livery | |
| Founded | 1972 |
|---|---|
| Headquarters | Birmingham |
| Service area | England, Wales, Scotland |
| Service type | Express Coach |
| Hubs | Birmingham, London, Manchester, Glasgow, Gatwick Airport, Heathrow Airport Southampton, Leeds, Liverpool |
| Operator | National Express Group |
| Chief executive | Randall E West |
| Website | national express coach |
- This article is about the company responsible for most long distance bus and coach services in Great Britain and the brand it uses; for information on its parent company, see National Express Group.
National Express is the brand under which the majority of long distance bus and coach services in Great Britain are marketed, and also the company that manages this network and operates some of the services. Most services are subcontracted to local bus and coach companies throughout England, Scotland and Wales, as specified below. The National Express group recently won many admirers by acquiring the services of Phil, Bernadette and Sean. This coup is seen by many as the key to helping National Express develop into the leading company of anything in the world ever.
The brand and company are based in Birmingham and are owned by the National Express Group, a group of diverse transport interests also including passenger rail operators and local bus operators.
History
The National Express brand was created in 1972 by the state-owned National Bus Company (NBC) to bring together the express bus and coach services operated by companies within the NBC group. The National Express network was largely a branding and management exercise, with services continuing to be operated by the individual companies.
With the privatisation of the NBC in the 1980s, National Express was subject to a management buy-out in 1988. In 1992, National Express Group plc was floated on the London Stock Exchange with a remit to acquire new businesses in the passenger transport market, with National Express as a subsidiary company.
During 2001, National Express took a very unpopular[citation needed] decision to end the historic on-board steward/ess service, leaving many passengers on buses for up to six hours without food or drink. Phil White, their then MD had stated he felt they made the company look old fashioned and passengers did not need them. The ensuing campaign by the hundreds of sacked staff, and thousands[citation needed] of complaints from customers did not produce any result.
For most of its existence National Express Coach Division had little, if any, competition in the long distance coach market. However, in 2003 Stagecoach Group introduced a "no-frills" service, Megabus, whose GBP £1 fares sparked a price war with National Express in autumn 2004 which is still raging on many services in and out of London today. The competition has recently intensified when in 2007 Megabus transferred its London terminus from the Greenline Coach Station into National Express UK mega-terminus Victoria Coach Station.
Passenger numbers on core routes have also suffered severely due to cut-price rail fares, such as Virgin Trains' value tickets and the Megatrain (Stagecoach & Virgin) web fares.
Accidents
On 3 January 2007, a National Express coach crashed near Heathrow Airport. The double-decker 77 seat vehicle overturned. Two passengers died shortly after and a third six months later. Several passengers were left with amputated limbs, either traumatically in the accident itself, or later surgically in hospital. The 67 passengers and the two drivers were all taken to hospital with injuries. The coach was operated by subcontractor Trathens Travel Services, an arm of Park’s of Hamilton. Early indications show the late-running coach failed to negotiate a slip road between the M4 and M25. [1] It is regarded as the worst crash in National Express' history. The coach driver, Philip Rooney, 47, of Carluke, Lanarkshire, Scotland, was arrested, released on police bail and later charged with causing death by dangerous driving. Several of the passengers said the bus appeared to be going at 80mph when the accident occurred. However, by law, the vehicle was equipped with a device that restricts the bus' speed to 62mph.[2] All 12 of National Express' double deckers, which all belong to Trathens, were withdrawn for safety checks after the accident. They are now back in service from the 21 May 2007.
On September 3, 2007, a National Express coach on service 777 overturned on the southbound M1 as it turned into Newport Pagnell service areas. There were 30+ injuries, six of them serious, including the driver who had to be cut free. [3] Police arrested the coach driver on suspicion of drunk driving and dangerous driving.[4]
Service Brands
2007/8 rebranding
As part of a group wide restructuring and rebranding exercise, the National Express coach fleet is set to receive a slightly different livery, retaining the red white and blue theme, but with "National Express" changing to "national express," with coaches appearing in the new livery from December 2007.
2003 brands
- Network
Most domestic National Express services fall into this category, with the exception of:
- Shuttle
Frequent services from London operate as National Express Shuttle services. Most of these services operate at least once an hour and operate over direct routes - some other services deviate to serve smaller destinations. The London - Birmingham and London - Bristol services are marketed as NXL (National Express London) services and operate with Irizar PB / Scania K124 coaches. Unusually, the London - Birmingham service when upgraded was not franchised and was operated directly by the company and based at Birmingham's Digbeth coach station however during 2007 along with other Birmingham based services operated by Travel West Midlands and Go West Midlands these where franchised out to Veolia due to the lack of space available at Birmingham's temporary coach station. Also the 040 Bristol - London Shuttle defies National Express's norm by continuing to Burnham on Sea (a small westcountry seaside resort) once a day in each direction, usually early morning to London and late evening from, but still retains its NXL shuttle branding.
Shuttle services: From / To London
- 010 - Cambridge
- 025 - Gatwick Airport and Brighton (Accessible Coach Service)
- 032 - Southampton
- 035 - Bournemouth
- 040 - Bristol (Burnham on Sea and W-S-M, 1 Journey per day) (NXL Shuttle)
- 420 - Birmingham, Dudley and Wolverhampton (NXL Shuttle) (Telford, Shrewsbury and Wrexham, 2 journeys with one extending to Aberysthg) (The 420 interworks with services 570 and 545 in order to provide a frequent Birmingham - London service with these services then extending beyond Birmingham)
Non-London Shuttle services
- 060 - Leeds - Manchester - Liverpool (evening services operate via Bradford)
- 070 - Sheffield - Leeds - This service was introduced to replace the Yorkshire Traction, Yorkshire Rider and SYT joint operated X32 service Sheffield to Leeds (Known locally as the White Rose Express).
- Airport
National Express Airport services operate to a variety of destinations from London Gatwick, Heathrow, East Midlands, Luton and Stansted. The Airport brand was created in 2003 when the National Express image brand was updated - it merged the former Airlink, Flightlink and Jetlink brands, which were confusing, especially to passengers travelling between Heathrow and Gatwick airport. Most coaches on these services operate with the National Express Airport brand, the airport being in white inside a red box below the 'National Express' name on the side of the coach. Vehicles on services 777 and 210 operate in standard National Express branding as these services are now operated by Veolia and use the same pool of coaches of that operators services based in Birmingham (namely the 325, 420 and 545).
Selection of Airport services:
- 200 Gatwick Airport - Heathrow Airport - Reading - Bristol
- 201 Gatwick Airport - Heathrow Airport - Bristol - Newport - Cardiff - Swansea
- 202 Heathrow Airport - Bristol - Newport - Cardiff - Swansea
- 205 Gatwick Airport - Heathrow Airport - Ringwood - Bournemouth - Poole
- 210 Gatwick Airport - Heathrow Airport - Banbury - Birmingham - Wolverhampton
- 230 Gatwick Airport - Heathrow Airport - Milton Keynes - Leicester - Nottingham
- 240 Bradford - Leeds - Sheffield - Chesterfield - Nottingham East Midlands Airport - Coventry - Warwick Parkway - Heathrow Airport - Gatwick Airport (Accessible Coach Service)
- 707 Gatwick Airport - Heathrow Airport - Hemel Hempstead - Luton Airport - Luton Bus Station - Milton Keynes - Northampton
- 777 Stansted Airport - Luton Airport - Birmingham (early morning and evening services extend to/from Wolverhampton)
Accessible coach routes
National Express is introducing a new generation of coaches onto the UK network that feature a wheelchair lift incorporated into the passenger entrance.
The easy access coach features a wider entrance and a completely flat floor throughout the coach to aid mobility for all. A streamlined NX Magic Floor Lift is incorporated into the passenger entrance and when deployed, the wheelchair is locked in place and the customer safely and securely uses the same standard three-point seat belt as other customers. Other features include reclining leather seats, air conditioning and a large toilet.
A programme of routes is currently being planned to roll-out the accessible coach across the network, with the whole network being fully accessible by 2012. The routes currently operating with the wheelchair accessible coaches are:
Franchise operators
Tha majority of National Express services are contracted to local bus and coach companies. As part of the contract, operators who run services every day are required to use coaches in full National Express livery, although there are a few exceptions for operators who operate irregular services (for example extras laid on at weekends). There are also some occasions where an operator will use a private-hire vehicle due to lack of availability.
In addition to this, coaches from outside companies can be hired in at anytime to work "Duplicate Coaches" which can run alongside a route for all or some of it - an extremely common practice during busy periods.
Recently some of the operators who are not contracted to provide National Express liveried coaches have begun to break away from this by using vehicles in plain white with a National Express logo on the side, and a few have also acquired coaches that are no longer in regular service on the network.
One such operator - Stagecoach - has created something of a quandary on many routes by being both a National Express franchisee and also operating Megabus services, the direct competitor to National coach services. Passengers watch with interest to see if this strange arrangement will have an impact on services and fares in time to come, or indeed competition laws.
A current illustrated list of Coaches & their operators is available at:[1]
- Ace Travel, Chapelhall
- Ambassador Travel, Great Yarmouth
- Applegates International, Berkley, Gloucester
- Arriva Midlands
- Atlantis Coach Travel, Reading
- Bebb Travel, Llantwit Fardre
- Bennett's Travel, Stafford
- Berwyn Coaches, Trefor
- Bharat Coach Travel, Birmingham
- Bruce's Coaches, Salsburgh
- Burton's Coaches, Haverhill
- Buzzlines Coaches, Lympne
- Castle Coaches, Waterlooville
- Chalfont Coaches, Southall
- Chenery, Dickleburgh
- Classic Buses, Annfield Plain
- Clynnog & Trefor, Trefor
- Coach Miles, Cheddington
- Country Travel, Saxmundham
- Dreamline Travel, Blackburn
- Dunn-Line Travel/Veolia Transport
- East Midlands Motor Services, Lincoln
- East Yorkshire Motor Services, Hull
- E.Stott and Son, Huddersfield
- Excelsior Coaches, Bournemouth
- First Coaches (various)
- First Cymru, South Wales
- First Devon and Cornwall
- First Somerset & Avon, Bath
- Flights-Hallmark Ltd, Birmingham
- Foursquare Barnsley, Yorkshire
- Freebird Coaches, Bury, Lancashire
- Galloway European Coachlines, Mendlesham
- Go North East, Chester-Le-Street
- Go West Midlands, Tividale
- Goodes Coaches, Wednesbury, West Midlands
- Haytons Executive Travel, Burnage
- Hills Coaches, Wolverhampton
- John Pike Travel, Andover, Hampshire
- K C Transport, Carluke
- Lee's Coaches, Langley Moor
- L.J. Edwards, Hailsham
- Martin's Coaches, London
- Moore's Coaches, Middlewich
- Park's, Hamilton
- Peter Godward, South Woodham Ferrers
- P & M Coaches, Wickford
- Rapson's Coaches, Inverness
- Rowell's Coaches, Low Prudhoe
- Selwyns Travel, Runcorn
- Silverdale Tours, Nottingham
- Skyline Travel, Oldbury
- South Gloucestershire Bus & Coach Company, Patchway, Bristol
- Stagecoach Cambridgeshire, Peterborough
- Stagecoach South East, Dover
- Stagecoach East Midlands, Mansfield
- Stagecoach South Midlands, Oxford
- Stagecoach Yorkshire, Barnsley
- Stanley Gath, Dewsbury
- Stuarts Coaches, Carluke
- Swans Travel, Chadderton, near Oldham
- Tellings Golden Miller, Fratton
- Thomas Travel (Veolia Cymru), Barry
- Travelstar European, Walsall
- Turners Tours, Chulmleigh, Devon
- Transdev Yellow Buses, Bournemouth
- Trathens Travel Services, Plymouth
- Travellers Choice, Carnforth
- Truronian, Truro
- Ulsterbus, Belfast
- Wilts & Dorset, Salisbury
- Woottens Luxury Travel, Chesham, Buckinghamshire
- Yeomans Canyon Travel, Hereford
For bus enthusiasts, transport manual publisher Transport Diversions Emporium publish a weekly fanzine/annual, entitled the National Express Handbook, which details the latest official franchisees, along with detailed, up-to-date fleet information, and associated commercial developments in the scheduled coach operating field. This yearly publication is available in most bookstores, plus the internet.
Discount Fare Brands
- Coachcards
National Express offers a range of coachcards to customers which allows discounts on National Express tickets. At one point this consisted of a Student, Young Persons and Advantage 50 coachcards which allowed the holder up to 30% of the price of coach tickets. This has since been rationalised with the company only offering an NX2 card, offering the same discount to Students and Young Persons cards. Since the introduction in 2004 of half price fares for the over 60's the Advantage 50 card was scrapped, although cards are still valid until expiry. A Family coachcard is also offered and is cheaper than the NX2 card and allows the holder of the card to take one child free with them, in many cases the cost of the Family Coachcard is cheaper than the fare for a child.
- Brit Xplorer
This is a card valid for a set period of time which allows non-UK residents (a passport of another country is needed to purchase this) travel as a standby passenger on all National Express services, the holder can opt to pay a small fee in order to reserve a seat on a specific service.
- Funfares
Launched as a result of severe competition from easyBus and Megabus, funfares are cheap single fares, purchased only on the internet as an 'e-ticket', similar to low-fare airlines, thus reducing overheads. Further restrictions are put on these tickets such as the inability to change the time on the ticket or to travel on a different coach. Funfares were launched on Shuttle services but have since been rolled out across the network. A percentage of seats on off-peak services can be booked in this way. For a long while Funfares were priced from a highly competitive £1 a ticket which undercut Megabus when taking into account booking charges. Recently though the price of Funfares has increased to a less attractive minimum of £5 a single ticket[5] which means that they are often undercut by rival bus and on occasions train operators.
- Multirides
For frequent travellers, packs of ten separate journeys can be bought for a saving of ten percent on regular fares on a limited number of services. Tickets are valid for up to six months.
Major destinations
- Aberdeen (Guild Street Bus Station)
- Birmingham (Birmingham Central coach station (while Digbeth coach station is refurbished))
- Blackpool (Talbot Road bus station)
- Bolton (Moor Lane Bus Station)
- Bournemouth (Travel Interchange)
- Bradford (Bradford Interchange)
- Brighton (Pool Valley Coach Station)
- Bristol (Bristol Bus and Coach Station)
- Burnley (Burnley Bus Station)
- Cambridge (Drummer Street)
- Canterbury (Canterbury Bus Station)
- Cardiff (Cardiff Central Bus Station)
- Carlisle (Carlisle Bus Station)
- Cheltenham (Royal Well Bus Station)
- Coventry (Pool Meadow Bus Station)
- Darlington
- Derby
- Doncaster (Frenchgate Interchange)
- Dundee (Seagate Bus Station)
- Durham (Durham Bus Station)
- Edinburgh (Edinburgh Bus Station)
- Exeter (Paris Street Bus & Coach Station)
- Glasgow (Buchanan bus station)
- Huddersfield (Hudersfield Bus Station)
- Hull (Paragon Interchange)
- Inverness (Farraline Park)
- Leeds (Bus & Coach Station, Dyer Street)
- Leicester (St. Margaret's Bus Station)
- Liverpool (Norton Street Coach Station)
- London Canary Wharf
- London Gatwick Airport
- London Golders Green
- London Heathrow Airport
- London Stansted Airport
- London Victoria Coach Station
- London Stratford
- London Luton Airport
- Manchester (Chorlton Street Central Coach Station)
- Manchester Airport
- Middlesbrough (Middlesbrough Bus Station)
- Milton Keynes (Coachway)
- Newcastle upon Tyne (Newcastle Coach Station)
- Newport (Newport Bus Station)
- Newquay
- Nottingham (Broad Marsh Bus Station)
- Oxford (Gloucester Green Bus Station)
- Peterborough (Queensgate Bus Station)
- Plymouth (Bretonside Bus Station)
- Portsmouth (Hard Interchange)
- Poole, Dorset (Dolphin Centre Bus Station)
- Preston (Preston Bus Station)
- Sheffield (Interchange)
- Southampton (Harbour Parade Coach Station)
- Southend-on-Sea
- Stoke-on-Trent (Hanley Bus Station)
- Sunderland (Park Lane Interchange)
- Swansea (Swansea bus station)
- Swindon (Swindon Bus Station)
- Twickenham Stadium
- Wembley Stadium
- York
See also
- Scottish Citylink Scottish Express Coach services
- Coach services in the United Kingdom
- ALSA Spanish Operator part owned by National Express
- 2007 National Express coach crash
New workers of National Express Call Centre - Birmingham include Phil, Sean and Bernadette
External links
- The main National Express homepage
- History of the National Express Group
- National Express Gallery & Fleet lists (Unofficial site)
References
- ^ Two dead after M-way coach crash, BBC News
- ^ National Express press release regarding safety standards
- ^ Transport Briefing — UK transport news, data and jobs
- ^ BBC NEWS | England | Beds/Bucks/Herts | Coach overturns in motorway crash
- ^ Funfares now from £5 http://www.nationalexpress.com/coach/offers/funfares.cfm?CFID=24562222&CFTOKEN=40951340